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Problems after 1644 update

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[2017-11-17 22:19:51] #1 [Go To First Post]
User807026 - Posts: 86
I just updated to version 1644. When the program booted after the update, all my monitors went blank and the computer was making strange noises. I did a hard shut down because the computer was not responding to anything. I rebooted and started Sierra Chart and all the charts were on 1 monitor. I moved them to their respective places on my 4 monitors and shut down the program and the computer. I rebooted the computer and Sierra chart. Again all the charts were on 1 monitor. I'm not quite sure what to do about this as it has never happened in my 7 months using Sierra Chart. Any suggestions? Thanks.

[2017-11-17 23:05:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When you experience a problem like this, this is going to be a system issue. Sierra Chart can never do anything to cause this level of a malfunction on a system. And there are no known stability problems within Sierra Chart. The only relevant information we have is here: http://www.sierrachart.com/index.php?page=doc/helpdetails14.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-18 02:30:30] #3 [Go To First Post]
User807026 - Posts: 86
The reason I asked is because it happened on the reboot from an upgrade. It has been working perfectly since I have started using it in May. The problem seemed to coincide with the upgrade.

[2017-11-18 03:11:58] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The general answer to this is as follows: - We are not aware of any changes that would cause this problem. - It is simply impossible for a program like Sierra Chart to cause a problem like this. - We do not have any other reports of a problem like this. - Every build of Sierra Chart is always a little different than the other. When there are system problems, due to the variation of the overall code and data memory layout of the process, that can trigger a bug within the system when another did not. - There may be some change/addition that we did that is perfectly valid, that is triggering a bug on the system when it previously did not. We would be incredibly surprised if anyone else reports a problem like this. And you can simply validate there is nothing wrong by simply testing Sierra Chart on another system. and all the charts were on 1 monitor. I moved them to their respective places on my 4 monitors and shut down the program and the computer. I rebooted the computer and Sierra chart. Again all the charts were on 1 monitor. This particular issue is a well-known system issue and is documented here: http://www.sierrachart.com/index.php?page=doc/helpdetails14.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 03:14:52

[2017-11-18 03:27:41] #5 [Go To First Post]
Xfanman1 - Posts: 320
The reason I asked is because it happened on the reboot from an upgrade. It has been working perfectly since I have started using it in May. The problem seemed to coincide with the upgrade. Perhaps just coincidence but mine did EXACTLY the same thing today. Multiple monitors, all monitors flashed and lost their background wallpapers and some color profile settings and SC charts all returned to my main monitor. On version 1644 also. Again, I’m not blaming SC, but this has never happened on this system before and it’s an interesting coincidence that Ive experienced the same issue this other user has.

[2017-11-18 06:51:26] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, we definitely are very very surprised of this kind of report, assuming it is a problem within Sierra Chart. Based upon the description in post #5, if this is a problem in Sierra Chart, it would seem to be related to a GDI Object leak. Refer to help topic 30.28 instructions to determine this: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.28 and some color profile settings Was this a permanent loss of settings? If so this could not be something that is caused by Sierra Chart. The more likely possibility, is that there might be some Windows update that is causing these problems and Sierra Chart might be doing something less common which is triggering it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 06:51:41

[2017-11-18 06:52:34] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For the record, one thing in common between you is you are both running Sierra Chart on windows 10. And with Microsoft's recent record of all kinds of stability problems with their products, it is much more likely this to be a Windows fault. That is what we believe now. The could be something Sierra Chart that is doing that is less common which is triggering it, but not really anything wrong. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 08:32:37

[2017-11-18 07:03:25] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Before you open any Chartbooks, disable Global Settings >> General Settings >>General 4 >> Destroy Chart Windows When Hidden. Just to be sure, after disabling that option restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-18 07:06:45] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we have another report from a private board used by a particular broker, from at least one or two users experiencing the same thing. We got a Chartbook from them, and we tested it on Windows server 2008. Completely stable no problems. One of them is confirmed to be running windows 10 as well. We believe this is Windows 10 specific. At this point Microsoft can go to hell if they are causing this kind of problem for us. We do not have kind words for them with the level of trouble they cause us with our own internal operations from their increasingly unstable software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 07:08:35

[2017-11-18 07:30:29] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Another thing we want you to do is to go to Window >>Control Bars and uncheck all the control bars, so none of them are displayed and see if that makes a difference. This needs to be done for the main Sierra Chart window and any detached charts that use control bars. Also, restart Sierra Chart after doing this. We are considering any and all possibilities, to see what might be triggering the problem. We do not believe this is a problem within Sierra Chart but is a Windows 10 system stability issue. Nothing has changed with control bars for a very long time. Or with chart management in Chartbooks recently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 07:31:38

[2017-11-18 13:13:57] #12 [Go To First Post]
User807026 - Posts: 86
I definitely agree on the part that Microsoft can go to hell. I hate their products but have no other choice but to use them. They build crap!

[2017-11-18 18:52:46] #13 [Go To First Post]
ganz - Posts: 1048
SC Support fyi: http://www.xvt.com/

[2017-11-18 22:14:37] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Based on a video we received, it looks as though that the desktop keeps getting refreshed. The only way we could think Sierra Chart could do anything like that is to obtain the desktop window handle, and perform a redraw using that handle. There is nothing like this that happens. The most that we do with the desktop handle is to calculate font sizes and to determine available fonts. In one case it is used to take an image of the main Sierra Chart window and any windows which overlap that region. And none of this are ongoing operations. Another thing to check is Global Settings >> General Settings >> Bring Detached Windows To Top On Main Window Focus. Make sure this is disabled. ganz, Our decision is to develop our own complete application framework. This is gradually underway and we will hopefully have this done no later than 2019. It is simply not practical for us to use another one because it will not deliver the flexibility, performance and stability that we require. We simply have come to this conclusion for some time now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 22:15:36

[2017-11-18 23:53:35] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did find that when the main Sierra Chart window is activated, the focus is set to main window expressly. This was related to Global Settings >> General Settings >> Bring Detached Windows To Top On Main Window Focus. But it should only be happening when this option is enabled but it happens always. We are going to take that set focus out. But that has been in there about two months and has not caused any known problems previously. This does not explain any of the other issues encountered, but we are just considering all possibilities to see what we can do. It is clear something is going wrong within Windows but we do not know what Sierra Chart is doing to trigger it or if there is anything that we should change or if this is something that solely Microsoft needs to resolve. We will have a new release out this evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-18 23:54:50

[2017-11-19 12:06:44] #16 [Go To First Post]
infpz - Posts: 826
Please post the new release is available. Thank you.

[2017-11-19 20:50:46] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Use prerelease 1646 but we think it is not going to make any difference. If not, we are not really sure what we can do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-19 21:55:48

[2017-11-19 20:51:46] #18 [Go To First Post]
ganz - Posts: 1048
SC Support This is gradually underway sounds fantastic but will cost a lot of time and money I believe pls provide some additional technical details in case it is possible for you will it be cross-platform or/and open-source? have you choose an underlying technology? thnx.

[2017-11-19 22:04:06] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The cost is not a problem, and it is not really as expensive as you might think. There is no plan to be open source right now because it will be specifically designed for Sierra Chart. But we will consider that later on and the thought has come to mind. The next step after it is done is to adopt it to another operating system platform at that time. The underlying technology is C++ and practical and proven design principles which we already use. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-20 13:11:59

[2017-11-20 00:28:58] #20 [Go To First Post]
ganz - Posts: 1048
SC Support The underlying technology is C++ and practical and proven design principles which we already use. I meant an underlying low level graphics API to interact with so is it mean you'll develop something like FLTK atop on OpenGL/Vulkan? thnx

[2017-11-20 01:14:20] #21 [Go To First Post]
infpz - Posts: 826
I am now on 1647 and unchecked "Destroy..." and so far so good.

[2017-11-20 04:44:36] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For the record, everything we have described as possible things to do to work around this, and the insignificant change we did, should not matter. There is still something wrong at the operating system level. And if anything, we would expect destroying chart windows when they are hidden to avoid any potential issues. Not the other way around. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-20 06:19:56

[2017-11-20 04:45:24] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I meant an underlying low level graphics API to interact with Currently Sierra Chart uses the Windows GDI, and that will continue to be used for the graphics API we develop, and it can be adapted to other APIs easily. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-22 20:16:30] #24 [Go To First Post]
gomifromparis - Posts: 244
Check your Windows 10 system build number, latest versions is Creators Fall Update , version is 1709 ; it appeared in october an might have been deployed on your computer. If yes you might need to upgrade your video drivers, my computer was BSODing on me since the update, problem seems solved with latest Nvidia drivers.

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