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Date/Time: Fri, 29 Mar 2024 08:31:28 +0000



Delayed & Frozen data despite data provider

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[2017-11-14 00:20:16]
User921606 - Posts: 6
I have a trial since Friday, but gabe neen unable to use it, bevause the data is delayed and frozen at the moment of Symbol Lookup.
This is despite the fact that I have provided Sierra with my Interactive Brokers credentials.

In fact the connection has been confirmed and works, but my data us delayed and frozen.

Please see cingurnatom from Interactive Brokers:
"

I have checked your data subscription and you do have subscription to the bundle package that covers US market. In fact, if you do not have data subscription, Sierra Chart would not be able pull any data from your account. In other word, as long as you can see data being pulled from your account to be displayed in Sierra Chart, there is no chance the data is delayed data.

When Sierra Charts requests historical data from TWS, it is required to define the 'endTime' and the 'duration' for the historical data period it needs. If the data you see is always somehow "delayed", it is possible that Sierra Charts did not set the 'endTime' properly in its historical data request. I would suggest you check with Sierra Charts directly and confirm if there is any settings on their side that you need to configure so that they always pull data to the moment.
"
[2017-11-14 00:23:41]
Sierra Chart Engineering - Posts: 104368
Tell us one, and only one of the symbols that is not updating in real-time.

Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-11-14 00:23:51
[2017-11-14 00:44:39]
User921606 - Posts: 6
DIS ticker of Disney
Date Time Of Last Edit: 2017-11-14 00:45:04
[2017-11-14 00:54:30]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-14 15:15:14]
User921606 - Posts: 6
Dear Sirs, now that the market is open again, please find the current Log attached.
The Ticker is GE (General Electric)
Your help is much appreciated.
attachmentLog.txt - Attached On 2017-11-14 15:14:53 UTC - Size: 28.63 KB - 298 views
[2017-11-14 18:23:56]
Sierra Chart Engineering - Posts: 104368
This is the problem:

Symbol Error - GE is unknown, unavailable, or improperly formatted. The contract description specified for GE is ambiguous;
you must specify the currency. | 2017-11-14 09:56:11

You need to use: GE-STK-SMART-USD

Refer to:
https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-14 20:45:37]
Sierra Chart Engineering - Posts: 104368
Disregard our prior answer.

Instead you need to set Global Settings >> Data/Trade Service Settings >> Service Setting >> Default Currency Code for stocks and SMART Exchange to USD.

We should have recognized this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-11-14 20:45:46

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