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Date/Time: Wed, 17 Oct 2018 02:24:44 +0000



Frozen Data Feed via Multiple Brokers

Support Request:
[2017-11-02 16:34:24]
User568791 - Posts: 13
To Whom It May Concern,

One copy of Green Charts (SC white label version) is stored to the hard drive of my computer. A second copy/ instance of SC via the Broker (Transact Futures) was installed and labeled separately via the installation folder. The Data Feed via Transact Futures is working correctly after tech support made some back end adjustments.

However, the data feeds via alternative brokers i.e. TD Ameritrade, AMP Futures, NinjaTrader remain frozen, despite selecting the correct service provider and populating the correct username and password per the "Data/Trade Service Settings".

Note: The historical data will download, but the market movements and pricing are frozen. The Manager of Green Charts (white label) and Tech Support via the Brokers always point me back to Sierra Charts for assistance. Previous communications with Sierra Charts suggests the issue rests with the Broker. Consequently, I am in the middle, without a solution.

Logic would suggest that the data feeds should toggle and work correctly from one broker to another (without freezing). Is there a reasonable solution without having to uninstall and reinstall Green Charts/ Sierra Charts? How is the data feed restored per the broker of choice?

I look forward to your reply.
Jay
[2017-11-02 17:33:48]
Sierra Chart Engineering - Posts: 64887
Is there a reasonable solution without having to uninstall and reinstall Green Charts/ Sierra Charts?
Do not do this.

Refer to help topic 3:
http://www.sierrachart.com/index.php?page=doc/helpdetails3.html

Provide a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#MessageLog


Tell us one of the symbols that is not updating in real-time and only one symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-02 17:34:07
[2017-11-02 18:00:54]
User568791 - Posts: 13
Note: Historical data is not downloading via SC All Services after applying help topic 3.
Symbol: ES Mini SP500/ ESZ7

Reading Internal Order ID file. | 2017-11-02 17:51:12
Reading Trade Orders file. | 2017-11-02 17:51:12
Reading Trade Positions file. | 2017-11-02 17:51:12
Listening on UDP port 22903. | 2017-11-02 17:51:12
Software version: 1633 | 2017-11-02 17:51:12
Enabled for: Advanced Features. | 2017-11-02 17:51:12
Enabled for: Sierra Chart Historical Data Service. | 2017-11-02 17:51:12
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-02 17:51:12
Current selected Data/Trading service: SC Data - All Services | 2017-11-02 17:51:12
Chart Update Interval: 500 | 2017-11-02 17:51:12
Time Zone: +00:00:00 (UTC+00) | 2017-11-02 17:51:12
2017-11-02 10:51:21 Local computer time | 2017-11-02 17:51:12
2017-11-02 17:51:21 Local computer time in UTC | 2017-11-02 17:51:12
2017-11-02 17:51:21 Local computer time in SC Time Zone | 2017-11-02 17:51:12
2017-11-02 17:51:16 Server time in UTC | 2017-11-02 17:51:12
Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-11-02 17:51:12
Program path: C:\SierraChart\ | 2017-11-02 17:51:12
Data Files path: C:\SierraChart\Data\ | 2017-11-02 17:51:12
OS Version Number: 10.0 | 2017-11-02 17:51:12
Locale Setting: C | 2017-11-02 17:51:12

Checking for new symbol settings for service code scdataallservices | 2017-11-02 17:51:12
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-02 17:51:12
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-02 17:51:12
Received 5 login tokens. | 2017-11-02 17:51:22
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-02 17:51:24
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-02 17:51:24
Symbol settings are up-to-date for scdataallservices | 2017-11-02 17:51:25
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-02 17:51:27
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-02 17:51:27
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-02 17:51:27
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-02 17:51:27

SC Data - All Services | Connected to data server. | 2017-11-02 17:51:27
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-02 17:51:29
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-11-02 17:51:29
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-02 17:51:29
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-02 17:51:29
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-02 17:51:29
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-02 17:51:30
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-11-02 17:51:30
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-02 17:51:30
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-02 17:51:30
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-02 17:51:30
ESZ7 1 Min #1 | Reloading chart. | 2017-11-02 17:51:40
ESZ17 15 Min #3 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 30 Min #4 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 60 Min #5 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 120 Min #6 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 240 Min #7 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 Daily #8 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 5 Min #2 | Reloading chart. | 2017-11-02 17:51:40
ESZ17 Weekly #9 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 1 Min #10 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 5 Min #11 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 15 Min #12 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 1 Min #13 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 3 Min #14 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 6 Min #15 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 60 Min #16 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 Daily #17 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 Weekly #18 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 6 Min #19 | Reloading chart. | 2017-11-02 17:51:40
ESZ7 3 Min #20 | Reloading chart. | 2017-11-02 17:51:40
Chart #9 has tagged chart #8 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #9 has tagged chart #8 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #6 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #6 has tagged chart #5 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #6 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #6 has tagged chart #5 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #5 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #6 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #5 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #7 has tagged chart #6 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #3 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
Chart #3 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:40
SC Data - All Services | Starting real-time market data updates for: ESZ7. ID: 1 | 2017-11-02 17:51:45
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ7 | 2017-11-02 17:51:45
SC Data - All Services | Requesting security definition data for: ESZ7. ID: 1 | 2017-11-02 17:51:45
Intraday data recording state for symbol ESZ7 is set to download 'Pending'. | 2017-11-02 17:51:45
Delaying start of download for ESZ7 | 2017-11-02 17:51:45
SC Data - All Services | Starting real-time market data updates for: ESZ17. ID: 2 | 2017-11-02 17:51:45
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ17 | 2017-11-02 17:51:45
SC Data - All Services | Requesting security definition data for: ESZ17. ID: 2 | 2017-11-02 17:51:45
Intraday data recording state for symbol ESZ17 is set to download 'Pending'. | 2017-11-02 17:51:45
Delaying start of download for ESZ17 | 2017-11-02 17:51:45
ESZ7 30 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #4 has tagged chart #1 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #4 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #4 has tagged chart #3 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
ESZ7 60 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #5 has tagged chart #1 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #5 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #5 has tagged chart #3 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #5 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
ESZ7 120 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #6 has tagged chart #1 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #6 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #6 has tagged chart #3 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #6 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #6 has tagged chart #5 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
ESZ7 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #2 has tagged chart #1 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
ESZ7 Daily #8 | Performing a full recalculation because it has been tagged. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #1 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #2 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #3 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #4 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #5 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #6 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
Chart #8 has tagged chart #7 for full recalculation. Chartbook: C_CONFIG_FTR_E-MINI_SP500_SCALP_MICROS_170725.cht | 2017-11-02 17:51:45
HD Request # 2 | Downloading Intraday chart data for ESZ7 to the file ESZ7.scid. Service: scdataallservices | 2017-11-02 17:51:45
HD Request # 2 | Download start date-time: 2017-11-02 17:49:33.000 | 2017-11-02 17:51:45
HD Request # 2 | Error downloading historical Intraday data for ESZ7. The futures symbol format is invalid. The year must be 2 digits. | 2017-11-02 17:51:45
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ7 | 2017-11-02 17:51:45
HD Request # 2 | Intraday download COMPLETE for ESZ7. Completion time: 0s. Unique request ID: 1 | 2017-11-02 17:51:45
Removed historical data download ID 1 | 2017-11-02 17:51:45
Real-time Intraday chart data file updates started for ESZ7 | 2017-11-02 17:51:45
Opened cached Intraday file: C:\SierraChart\Data\ESZ7.scid | 2017-11-02 17:51:45
Intraday chart data file opened for ESZ7 | 2017-11-02 17:51:45

(Message Log remove)
Date Time Of Last Edit: 2017-11-02 19:26:37
[2017-11-02 19:26:05]
Sierra Chart Engineering - Posts: 64887
This is the problem:

HD Request # 2 | Error downloading historical Intraday data for ESZ7. The futures symbol format is invalid. The year must be 2 digits. | 2017-11-02 17:51:45

When using SC Data-All Services, the futures symbols must have two digit years. Refer to:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-02 19:27:10
[2017-11-11 16:05:32]
User568791 - Posts: 13
Hi,

The solution (matching two digit year) was applied and resolved today per the following path/ sequence:

File >> Find Symbol >> Change Chart Symbol

Note: the foregoing path/ sequence is required each time when toggling between brokers and/or services providers via the Data/Trade Service Settings window.

Otherwise, please advise of the intended steps to resolve the issue.

Thank you for the concise communications and timely service!

All the best,
Jay
[2017-11-11 22:38:10]
Sierra Chart Engineering - Posts: 64887
That seems reasonable what you have done. But really we do not recommend changing between Data and Trading Services in a single instance of Sierra Chart. You really complicate things unless you know what you are doing.

Use separate instances of Sierra Chart as documented here:
https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#StepByStep
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-30 17:28:26]
User568791 - Posts: 13
Hi,

Matching the two-digit year per the method mentioned in my previous communication does not work when observed closely. Further, redundant files (transact platform, charts, etc) were deleted. Additionally, a second instance was installed and is dedicated for the firetip platform for trial testing.

However, the original issue remains which first occured when the TransAct platform and charts were installed last September. The SC all data services feed will download the historical data, but freezes thereafter. Nonetheless, the Forex feed continues to work without issues.

I've performed all the tasks per the instructions to the best of my understanding. I love the charts when they are working, but find it perplexing that my prop group (white label/ Green Chart - Kevin Jones Jr. et al) lacks the knowledge or support staff to resolve the issue. Why am I paying for the monthly white label Green Chart service if they can't help me? Does SC all data services support Futures?

I am presently in day two of my free trial period for the firetip platform. It's frustrating that I cannot test it against Sierra Charts? Why the ongoing issue?

I simply want to trade. Instead, I find myself reading deeper and deeper, to no end, but still lack the technical savvy to resolve this issue. Will someone help me get operational again? Will you do a screen share and resolve the issue?

Truly frustrated,
Jay
Mobile 619 757 0087
Email: admin@vestsure.com
[2017-11-30 18:30:27]
Sierra Chart Engineering - Posts: 64887
What is the relevancy of " firetip platform "? We do not know what this is.

When using "SC Data - All Services", the futures charts are not going to update in real time unless you are using the Sierra Chart Exchange Data Feed:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

Also refer to this section here about futures data:
https://www.sierrachart.com/index.php?page=doc/FuturesData.php


I simply want to trade. Instead, I find myself reading deeper and deeper, to no end,
This is because the futures exchanges want it this way. They go further and further to create more and more frustration for you.

And this problem just does not affect us, it affects any provider of futures data . You will go through a massive degree of frustration related to this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-30 18:33:03
[2017-11-30 18:51:17]
User568791 - Posts: 13
Re: Firetip - it's a stand-alone DOM.

Re: "SC Data - All Services". As I recall, "SC Data - All Services" for futures was working prior to installing the TransAct platform. Are you suggesting that the level three package and "SC Data- All Services" excludes futures? What was the point of updating the two digit year and installing a second instance? Why lead me down that path if I am in need of a different data feed?

Clarification requested!
[2017-11-30 19:09:29]
Sierra Chart Engineering - Posts: 64887
Why is it you want to use SC Data-All Services service? It is not within the scope of our support to reread this thread and understand it in detail.

Are you suggesting that the level three package and "SC Data- All Services" excludes futures?
No.

For a full discussion of futures data, refer to:
https://www.sierrachart.com/index.php?page=doc/FuturesData.php

You must fully read that page and educate yourself. We are not going to answer these questions here. Realize, you are asking questions you should be careful about. We have little tolerance for this subject.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-30 19:11:14

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