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[User Discussion] - bitfinex data feeds are showing gaps in SC
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| [2017-08-18 14:14:20] |
| 4646ed - Posts: 230 |
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Today, bitfinex data feeds are showing gaps in SC, but not on their own website. BTC and ETH that i have checked. Delete and download doesnt seem to fix it. It is happening frequently now. Below is an image of the last several hours. Date Time Of Last Edit: 2017-08-18 17:48:14
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 bitfinex BTC data gaps.PNG / V - Attached On 2017-08-18 17:46:52 UTC - Size: 34.16 KB - 389 views |
| [2017-08-18 19:08:54] |
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This must be due to the Bitfinex server being under heavy load. After a quick look, this is what it appears like. We will have to look at using a different connection to them, but that is not going to come soon. More like in a couple of months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-18 19:16:45] |
| 4646ed - Posts: 230 |
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anyway you could at least inform them?
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| [2017-08-18 19:29:51] |
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We think that would be pointless and we would receive no response.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-18 21:27:54] |
| 4646ed - Posts: 230 |
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So you mean to tell me that the past two months of my studying and analyzing their feed using your software has become completely a wasted effort because you will not inform them that there is a problem with the data feed? It was working great up until yesterday/today. Now they have gaps as long as 7-8 minutes. How could it have become corrupted so suddenly? Date Time Of Last Edit: 2017-08-18 21:30:16
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| [2017-08-18 23:44:27] |
| 4646ed - Posts: 230 |
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Ok. Now the feed is just dead close to 30 mins.
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| [2017-08-19 05:30:53] |
| mountainwolf - Posts: 37 |
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i Can confirm that currently the feed is much fucked. could this be the issue with my connection to this particular server by any chance? Socket (6) | Connecting to IP: 65.182.172.42 how can i switch the datafeed server to some other ip and check if that needs be? Date Time Of Last Edit: 2017-08-19 08:09:37
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| [2017-08-19 10:12:48] |
| mountainwolf - Posts: 37 |
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Why is that? What's happenin > we would receive no response. Date Time Of Last Edit: 2017-08-19 10:13:40
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| [2017-08-19 11:03:10] |
| mountainwolf - Posts: 37 |
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And can you maybe enable these BCH/USD/BTC pairs? or perhaps this can be auto scripted (better) considering they add a new token every day or so now.. |
| [2017-08-19 13:20:14] |
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We are looking into this more thoroughly now. And we will try to contact Bitfinex. We will add any missing symbols they currently offer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-19 13:20:38
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| [2017-08-19 13:49:25] |
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For now, use the futures data from BitMEX. You do not have to have an account with them to access this data. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/Bitcoin.php#SetupInstructions If you have any difficulty let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-19 15:05:46] |
| 4646ed - Posts: 230 |
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Thank you, SC Support Staff person #2. The Bitfinex feed seems to have reverted to normal, though sometimes a minute or two lag, but as long as its not worse than that then it's great. RE: futures data from Bitmex. I was interested in trading that before but the data feed seems sparse meaning liquidity was probably lacking so I went to BTC instead, and Bitfinex has astounding liquidity. Even Bitstamp pales in comparison. For Bitcoin (and maybe ETH and Dash and the other ALT coins - but that's a guess since I only trade BTCUSD) the Bitfinex feed is the one to focus on. AND the order book is really important...I HOPE SC won't relegate it to the bin of "maybe in 2 months" like the first support staff person suggested... So, until Bitmex provides a better feed or gets more liquidity, it isn't a good temporary substitute for Bitfinex. BitStamp is a fair replacement for price, but the order book is under-funded thus doesnt represent as well the underlying liquidity . So if you use the order book heavily, like i do, nothing is better than Bitfinex... BTW. I too would like BCH. Date Time Of Last Edit: 2017-08-19 15:11:34
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| [2017-08-19 22:10:49] |
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At all times, the answer is coming from the same engineer here. There are not two different people answering you. And this is not support staff. We are the actual developers. We do not provide nonsense support here. We were simply being honest. We cannot develop a proper solution immediately. If there is a problem with the data feed, it is out of our control and they may not respond to us. You need to understand, we have loads of experience, with taking time reporting issues to other parties, and only it being a waste of time and only being ignored. It is not something we are eager to do. We did look into this some more, and we think we might know what we can do to minimize the problem but it is not an ideal solution. And we must find a balance, between developing Sierra Chart and chasing after problems we do not have any control over. Dealing with external service problems is an absolute monumental waste of our time. And sometimes it is just best for us to say we are not going to do anything about this, and we lose business over it. The realm of crypto currencies is generally a lot of junk and is not worth our time. We are not saying Bitfinex is in the area of junk though. This is why we have an interest in developing a new exchange ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-19 22:16:54
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| [2017-08-19 23:16:48] |
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Actually we do now understand the nature of the problem. We have to cut back on the number of symbols Sierra Chart is providing data for from this exchange until we switch to their web socket interface. We will try to do the web socket connection in the next couple of weeks. We were also hoping to patch the missing data from Bitcoin Charts data but for some reason they are not providing any historical data from this exchange any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-19 23:41:16
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| [2017-08-19 23:41:21] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-21 03:03:20] |
| 4646ed - Posts: 230 |
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Hear hear. Absolutely do an exchange yourselves. You guys are easily smarter and more professional and more experienced than anyone in digital currencies, as far as i can see...and the industry is still in its infancy and could use a really good and honest bunch of guys doing a technologically-kick-ass exchange. You could even figure out how to bundle SC membership with it. The opportunity is there, the time is ripe. You could probably program it in your sleep... I'd sell my family to get on board something like that. But Bitfinex is best i've found so far. Its got major problems in customer support (though they are always polite), and charting and trading are rudimentary but the order book is most liquid and thus most useful of them all if you use it to trade. AND, using SC for analysis is just the bees knees, the cat's meow...i've found a phenomenal edge because of it and am LOATHE to give it up. Maybe i'll let you in on it some day... THANKYOU for solving/addressing this issue. Sorry for pushing your buttons. But DON'T be initially dismissive -- you dont NEED to lose customers by expressing an impetuous ill-formed assessment. Just say we'll try but we're not sure what we can do. Then, if you can, you can, if you cant, you cant. Don't leave me thinking you couldn't be bothered. And spring for some really energetic intern-drone, train them well, let them do the basic support that engineers shouldn't do -- then the engineers will have time to develop the important stuff that you guys say you are two years behind on...and a new bitcoin exchange...before goldman sachs and microsoft ruin it all. |
| [2017-08-21 04:45:40] |
| mountainwolf - Posts: 37 |
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@sairent Aye-aye i find your scrot really intersting how do you even chart all these.. edges and that L2 thing on the right in Sierra? living on the edges hmm edges change, everythting flows only the change itself is eternal please enjoy it while it lasts.. @SC yes it gotta be realtime websocket in place of any polling if there is ------------------------------------- ultimately the only xchange we really need is a decentralized & completely transparent OTC solution (to replace LB and such) in the spirit of crypto itself being developed vibrantly by a devoted community in the spirit of GNU FOSS.. but i guess margin trading is too appealing at the moment. everything has it's time and centralized solutions seem to serve it's puprose still but with each day become less & less relevant. currently the bitcoinomy is lacking hard an options trading xchange at present there's none such trading service even centralized. options have very important function of the 2nd derivative in the system stabilizing it as neg feedback. enabling trading of this arcane volatility itself. that would and should be the next step wouldn't it.. Date Time Of Last Edit: 2017-08-21 05:40:45
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| [2017-08-21 05:43:55] |
| 4646ed - Posts: 230 |
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User23559: By L2 thing on the right you mean the trade DOM? Go to and click on trade>>show market data columns, also trade>>draw DOM graph on chart. By edge I mean an angle, a way of trading that is more successful and less stressful than not. To trade off the data from the order book do this: The usual pivots or bounces are the biggest orders/accumulated order groups in the order book. If not too volatile the market is drawn to them and stops there and pivots. Like support and resistance but often more accurate. Sometimes they change at the last minute but mostly they hold. I use multiple time frames and stochastics to gauge direction and probability. Lots of liquidity and the big orders are plowed right through -- but regular trading they mostly hold. Not enough money to buy them up, so they bounce. Look at the image i just uploaded. The price will usually bounce off the largest order blocks. The multiple time frame stochastics confirm...but there is also the chance it is just a retracement...and the order book numbers will diminish and tell you if it is going to go through...usually. The next bounce will maybe occur at around 4040...but as you said, its all pretty fluid. This only seems to work with bitfinex...not bitstamp or okcoin or other smaller exchanges. 10 mins later: ok the numbers have changed at the border of the yellow block, and price has broken through and bounced off the next big order at 3970 -- look at second image. Will probably go further and the recent downward trend may continue. And will bounce at around 3960. Maybe retracement or maybe gobble up the orders and go through.Just keep track of market intentions and probabilities by watching the order book numbers. You can trade the trend down and the bounces up. BTC usually gives at least 20 pts on a bounce, and no broker to grab most of it makes it easier to profit.And you can be off by 10-20 pts and not have your ass handed to you. As long as you dont bet your whole account on each trade. Last Update, 45 minutes later: The main pivot seems to have been 3950. The next goal is around 4020-40, maybe 4060.see image no.3. Anyway, that's my "edge". trading these somewhat fluid order book blocks with multiple time frame stochastics. But you have to be flexible and not get too glued to a trade. Some will be mediocre. But a few will be phenomenal. And as long as you stay out of the way of the big bastards who like to whipsaw and manipulate then you can make a decent buck every day. Oh, p.s. the volume usually creaps/pops up just before a real pivot happens. Usually. Caused by the gobbling of orders ahead of the pivot, and can be used as a warning sign that it's nearby. Good luck. I hope you find something you can use here. RE:"ultimately the only xchange we really need is a decentralized & completely transparent OTC solution (to replace LB and such) in the spirit of crypto itself being developed vibrantly by a devoted community in the spirit of GNU FOSS.." HEAR HEAR. Hope SC goes for it...and soon. Ultimately they are the ones who could do it right. Date Time Of Last Edit: 2017-08-21 07:09:32
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| [2017-08-21 06:27:12] |
| mountainwolf - Posts: 37 |
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@sairent This is your edge. https://youtu.be/GhKJ9P3agRc?t=24m29s > Sometimes they change at the last minute but mostly they hold. edit: Thanks man for the inf, gluck! Date Time Of Last Edit: 2017-08-21 07:39:43
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| [2017-08-21 07:36:59] |
| 4646ed - Posts: 230 |
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good interview. dont depend on each trade as a winner but as just another stat to add to a generally winning strategy. yeah. took me a long time to divorce my feelings from the outcome of each trade. years... the best place to be is where you dont give a fuck...its just another brick in the wall, a step in a walk, a boring repetition of the same technique over and over and over again. takes a long time to get there...but i think i'm almost at that point...cant say a big loss wouldn't piss me off though...so maybe not... Date Time Of Last Edit: 2017-08-21 08:01:05
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| [2017-08-21 07:52:03] |
| mountainwolf - Posts: 37 |
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@sairent do you use irc? @SC this has turned to user discussion, sorry. but i don't know how to get in touch otherwise here. |
| [2017-08-21 08:02:07] |
| 4646ed - Posts: 230 |
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what's irc?
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| [2017-08-21 08:05:15] |
| 4646ed - Posts: 230 |
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oh. you mean chat? i have LINE
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| [2017-08-21 08:11:22] |
| 4646ed - Posts: 230 |
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if you have a smart phone LINE seems pretty secure
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| [2017-08-22 07:22:04] |
| mountainwolf - Posts: 37 |
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> regarding providing support staff > versus the actual developers there are drawbacks here too personally i believe i would be getting better support communicating with the actual person in charge. at the same time it's possible that the actual developer would be in better control of his own project and don't miss some issues others staffers can't even comprehend.. so just get the balance right. i'm saying this because i've been having this really frustrating experience dealing with the bitfinnex support lately. yes they usually polite and such but (oh just leave me w/o reply if otherwise) in short. i've been seeing frequent random "you have been logged out" messages with no apparent reason for 1.5 month already. their support staff can't handle this, and they would not share direct contact of the CTO or any other actual developer who could do it right away (because due to his actual experience he knows where is this coming from and why). or they have so me other reasons they don't tell. that's just the tip of the iceberg the other day i reversed, redesigned developed and presented my complete margin model of their platform pointing out for improvements https://share.riseup.net/#5hbunzF8nUX2-3I2vB7Ddw for some reason currently their margin implementation is bull skewed and isn't perfectly balanced on both sides but no one to talk to about it in details no direct communication channel with devs. while the support replies i had been getting clearly indicated they didn't give a fuck or couldn't just comprehend what i was talking about altogether, and i believe it was both.. Date Time Of Last Edit: 2017-08-22 07:30:25
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