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Direct MessagesDate/Time: Sat, 18 May 2024 15:56:23 +0000
Post From: bitfinex data feeds are showing gaps in SC
| [2017-08-19 22:10:49] |
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At all times, the answer is coming from the same engineer here. There are not two different people answering you. And this is not support staff. We are the actual developers. We do not provide nonsense support here. We were simply being honest. We cannot develop a proper solution immediately. If there is a problem with the data feed, it is out of our control and they may not respond to us. You need to understand, we have loads of experience, with taking time reporting issues to other parties, and only it being a waste of time and only being ignored. It is not something we are eager to do. We did look into this some more, and we think we might know what we can do to minimize the problem but it is not an ideal solution. And we must find a balance, between developing Sierra Chart and chasing after problems we do not have any control over. Dealing with external service problems is an absolute monumental waste of our time. And sometimes it is just best for us to say we are not going to do anything about this, and we lose business over it. The realm of crypto currencies is generally a lot of junk and is not worth our time. We are not saying Bitfinex is in the area of junk though. This is why we have an interest in developing a new exchange ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-19 22:16:54
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