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Direct MessagesDate/Time: Fri, 19 Apr 2024 09:44:38 +0000
Tool Drawing Issue
View Count: 1743
| [2017-07-19 08:34:06] |
| User630996 - Posts: 25 |
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Sometimes but not always, no matter where I click on a chart, no matter how far away, it will activate a drawing tool that is on the chart, in this case, parallel lines and rays. This happens on all charts in all chart-books but only some of the time.
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| [2017-07-19 11:53:38] |
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What you need to do is disable whatever drawing tool is active by selecting Tools >> Pointer. You may also want to set: Global Settings >> Tool Settings >> After Single Tool Use Change To, to Pointer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-19 11:54:01
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| [2017-07-19 13:28:09] |
| User630996 - Posts: 25 |
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I have Tools >> set to ChartValues/Crosshair. I have Global Settings >> Tool Settings >> After Single Tool Use Change To set to ChartValues. These settings have been the same for ages but the issue with the activation of drawings has only started in the last few weeks. I've had other glitchy behaviour in the past and the only way I could fix it was to delete Sierra and start with fresh data and a new chart-book, but that takes many hours to complete so it's only a last resort. One of the prior issues I had that I can remember was the Cross-hairs not activating on certain charts some of the time, you could click all you wanted but nothing happened. |
| [2017-07-19 14:15:32] |
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I've had other glitchy behaviour in the past and the only way I could fix it was to delete Sierra and start with fresh data and a new chart-book One of the prior issues I had that I can remember was the Cross-hairs not activating on certain charts some of the time, you could click all you wanted but nothing happened.
You should never have an issue like this if the Chart Values tool is selected on the Tools menu. It simply makes no sense whatsoever. No one has ever had a problem like this. There must be some other explanation.Sometimes but not always, no matter where I click on a chart, no matter how far away, it will activate a drawing tool that is on the chart, in this case, parallel lines and rays. Maybe we are misunderstanding this. Are there already these drawings on a chart? And they are getting selected even if you are not actually selecting them?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-19 14:16:32
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| [2017-07-19 15:38:00] |
| User630996 - Posts: 25 |
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Definitely do not do this. Instead contact us.
Ok.Maybe we are misunderstanding this. Are there already these drawings on a chart? And they are getting selected even if you are not actually selecting them?
Yes.
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| [2017-07-19 15:43:04] |
| User630996 - Posts: 25 |
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Here is one of the Chart-books where this occurs:
Date Time Of Last Edit: 2017-07-19 15:50:43
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 NQ-3min-Chartbook.cht - Attached On 2017-07-19 15:42:27 UTC - Size: 1.52 MB - 294 views Private File |
| [2017-07-19 21:40:45] |
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Basically the problems you describe are really unheard-of. We really think we have to set up a remote assistance session with you for us to see these. They make no sense from our perspective, and we cannot duplicate them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-20 16:34:42] |
| User630996 - Posts: 25 |
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That would be most helpful. Tomorrow or Monday maybe?
Date Time Of Last Edit: 2017-07-20 16:42:20
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| [2017-07-21 02:55:56] |
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Will you be able to likely demonstrate the problem to us at most anytime we call? Or is it very intermittent?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-21 10:18:56] |
| User630996 - Posts: 25 |
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I'll see if I can otherwise if I can't I'll just clean install my OS and Sierra.
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| [2017-07-21 16:05:18] |
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otherwise if I can't I'll just clean install my OS and Sierra. Reinstalling Sierra Chart is no solution at all. Do not bother with that. We understand Sierra Chart. This makes no technical sense. We will figure out what the issue is.Are you available anytime during the next two hours? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-21 16:17:21] |
| User630996 - Posts: 25 |
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I'm afraid not. Can we set a time for Monday or Tuesday? What time zone are you in? I'm available from 9:30 to 12:00 EST. Or my mornings (South Africa, +2 SAST) but I don't think you're around then.
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| [2017-07-21 16:25:28] |
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Yes Monday or Tuesday is fine and during that time range is fine as well. We can make ourselves available in any time zone. This is not a limitation generally. A weekend is also fine in your morning. Just send us a reminder about 8 hours ahead of time here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-21 16:26:17
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| [2017-07-23 13:21:25] |
| User630996 - Posts: 25 |
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Would Monday at 10:30 am EST (New York) be convenient? My phone number has been updated and I have SC Team-Viewer on my PC. Is there anything else you need?
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| [2017-07-23 13:36:45] |
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Yes this will be fine. We are putting this time on our calendar now. The team viewer we will require you to use is downloaded through Help >> Accept Remote Assistance from within Sierra Chart. One thing to know is that is an extremely busy time for us, so we cannot spend more than 10 or 15 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-23 13:37:29
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| [2017-07-24 14:47:54] |
| User630996 - Posts: 25 |
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Here is your test chart:
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| TestChartbook1.cht - Attached On 2017-07-24 14:47:41 UTC - Size: 214.17 KB - 308 views |
| [2017-07-24 15:17:27] |
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Thank you. We are going to be testing this now .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 15:17:48
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| [2017-07-25 14:30:22] |
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This issue is resolved. Update Sierra Chart following these instructions: Software Download: Fast Update The particular programmer who worked on this had inadvertently left in code for what we call hit detection for the parallel lines drawings, which was not meant for those types of drawings. This is what was causing the problem. It was making reference to invalid points. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-25 14:30:35
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