Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 28 Apr 2024 20:28:50 +0000
Account disapeared from balances page
View Count: 1134
| [2017-06-28 21:15:32] |
| wreck - Posts: 9 |
|
Today while trading my june account completely disappeared while I was trading on it. I have two accounts (may, and june) through T4 (via topsteptrader), and the may account appears fine, but the june is not showing up in sierracharts. According to tst, the accounts are both fine, and I am able to connect to both through the T4 web platform. Attached is my message log, which shows that it is getting some information about the account, and a screenshot of my balances page, where the account is not showing up. After closer examination, it appears that the june account may be trying to load invalid symbols, but I cannot understand why? This is a completely fresh installation (for testing this problem) with no charts or watchlists created.. so where is it trying to load those symbols from? ----------- Reading Internal Order ID file. | 2017-06-28 21:08:16 Reading Trade Orders file. | 2017-06-28 21:08:16 Reading Trade Positions file. | 2017-06-28 21:08:16 Listening on UDP port 22903. | 2017-06-28 21:08:16 Software version: 1568 | 2017-06-28 21:08:16 Uses New Spreadsheets | 2017-06-28 21:08:16 Usage end date: 2017-07-22 | 2017-06-28 21:08:16 Enabled for: Advanced Features. | 2017-06-28 21:08:16 Enabled for: Advanced Features 2. | 2017-06-28 21:08:16 Enabled for: Sierra Chart Historical Data Service. | 2017-06-28 21:08:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-28 21:08:16 Current selected Data/Trading service: SC Data - All Services | 2017-06-28 21:08:16 Chart Update Interval: 500 | 2017-06-28 21:08:16 Time Zone: +00:00:00 (UTC+00) | 2017-06-28 21:08:16 2017-06-28 17:08:27 Local computer time | 2017-06-28 21:08:16 2017-06-28 21:08:27 Local computer time in UTC | 2017-06-28 21:08:16 2017-06-28 21:08:27 Local computer time in SC Time Zone | 2017-06-28 21:08:16 2017-06-28 21:08:28 Server time in UTC | 2017-06-28 21:08:16 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-06-28 21:08:16 Program path: C:\SierraChartXXX\ | 2017-06-28 21:08:16 Data Files path: C:\SierraChartXXX\Data\ | 2017-06-28 21:08:16 OS Version Number: 6.2 | 2017-06-28 21:08:16 Locale Setting: C | 2017-06-28 21:08:16 Checking for new symbol settings for service code scdataallservices | 2017-06-28 21:08:16 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-28 21:08:16 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-06-28 21:08:16 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2017-06-28 21:08:31 SC Data - All Services | Connected to data server. | 2017-06-28 21:08:32 Symbol settings received. | 2017-06-28 21:08:34 Processed 5498 symbol settings. | 2017-06-28 21:08:34 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2017-06-28 21:08:34 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-28 21:08:39 SC Data - All Services | Disconnected. | 2017-06-28 21:09:02 SC Data - All Services | Disconnected. | 2017-06-28 21:09:02 Checking for new symbol settings for service code cts | 2017-06-28 21:09:02 Current selected Data/Trading service: CTS T4 FIX | 2017-06-28 21:09:02 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-06-28 21:09:02 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-28 21:09:02 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-06-28 21:09:02 Requesting symbol settings for service code cts. Overwrite = on. | 2017-06-28 21:09:02 Symbol settings received. | 2017-06-28 21:09:02 Processed 1336 symbol settings. | 2017-06-28 21:09:02 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2017-06-28 21:09:05 CTS T4 FIX | Firm: ptp | 2017-06-28 21:09:05 CTS FIX socket (5) | Creating socket. Using TLS 1.0. | 2017-06-28 21:09:05 CTS FIX socket (5) | Connecting to IP: 74.201.6.199. | 2017-06-28 21:09:05 CTS FIX: Sending the Logon message. | 2017-06-28 21:09:05 CTS T4 FIX | FIX version: 4.3.73.1 | 2017-06-28 21:09:05 CTS T4 FIX | Connected to data and trading server. | 2017-06-28 21:09:05 CTS T4 FIX | Received Account List collateral report. | 2017-06-28 21:09:05 CTS T4 FIX | Subscribing to account: May* | 2017-06-28 21:09:05 CTS T4 FIX | Received Account List collateral report. | 2017-06-28 21:09:05 CTS T4 FIX | Subscribing to account: Jun* | 2017-06-28 21:09:05 Supported exchange: CME_CO (SIM:COMEX Futures) | 2017-06-28 21:09:05 Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2017-06-28 21:09:05 Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2017-06-28 21:09:05 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2017-06-28 21:09:05 Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2017-06-28 21:09:05 Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2017-06-28 21:09:05 Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2017-06-28 21:09:05 Supported exchange: CME_KOp (SIM:KCBT Options) | 2017-06-28 21:09:05 Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2017-06-28 21:09:05 Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2017-06-28 21:09:05 Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2017-06-28 21:09:05 Supported exchange: CME_K (SIM:KCBT Futures) | 2017-06-28 21:09:05 Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2017-06-28 21:09:05 Supported exchange: CME_NY (SIM:NYMEX Futures) | 2017-06-28 21:09:05 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2017-06-28 21:09:05 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2017-06-28 21:09:05 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2017-06-28 21:09:05 Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2017-06-28 21:09:05 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2017-06-28 21:09:05 Supported exchange: CME_COOp (SIM:COMEX Options) | 2017-06-28 21:09:05 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-06-28 21:09:07 CTS T4 FIX | Received Account Details collateral report for account: May29CCrecursion | 2017-06-28 21:09:09 CTS T4 FIX | Received 'Account Update/Balance Data' collateral report. | 2017-06-28 21:09:09 CTS T4 FIX | Requesting Open Orders for account: Jun*. Request ID: 132831 | 2017-06-28 21:09:10 CTS T4 FIX | Requesting Open Orders for account: May*. Request ID: 132832 | 2017-06-28 21:09:10 CTS T4 FIX | No open orders for account Jun28CCrecursion | 2017-06-28 21:09:10 CTS T4 FIX | No open orders for account May29CCrecursion | 2017-06-28 21:09:10 CTS T4 FIX | Sending security definition request for symbol CL.20170700.CME_NY | 2017-06-28 21:09:11 Symbol Error - CL.20170700.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2017-06-28 21:09:11 CTS T4 FIX | Received 0 security definitions for underlying symbol CL | 2017-06-28 21:09:11 CTS T4 FIX | Sending security definition request for symbol GC.20170800.CME_CO | 2017-06-28 21:09:12 CTS T4 FIX | Received 1 security definitions for underlying symbol GC | 2017-06-28 21:09:12 Contract specifications for GC.20170800.CME_CO. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 10 | 2017-06-28 21:09:12 CTS T4 FIX | Sending security definition request for symbol NQ.20170600.CME_Eq | 2017-06-28 21:09:14 Symbol Error - NQ.20170600.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found | 2017-06-28 21:09:14 CTS T4 FIX | Received 0 security definitions for underlying symbol NQ | 2017-06-28 21:09:14 CTS T4 FIX | Sending security definition request for symbol NQ.20170900.CME_Eq | 2017-06-28 21:09:15 CTS T4 FIX | Received 1 security definitions for underlying symbol NQ | 2017-06-28 21:09:15 Contract specifications for NQ.20170900.CME_Eq. Multiplier: 0.01. Tick Size: 0.25. Value Format: 2. Currency Value per Tick: 5 | 2017-06-28 21:09:15 CTS T4 FIX | Requesting historical Fills for account: Jun*. Request ID: 132835 | 2017-06-28 21:09:20 CTS T4 FIX | Requesting historical Fills for account: May*. Request ID: 132836 | 2017-06-28 21:09:20 CTS T4 FIX | Received Account List collateral report. | 2017-06-28 21:09:20 CTS T4 FIX | Server provided no historical order fills for account FCC60F98-A4E0-4604-9BE2-61C77F931F65 | 2017-06-28 21:09:20 Date Time Of Last Edit: 2017-06-28 21:18:55
|
 ProblemChild.PNG / V - Attached On 2017-06-28 21:14:41 UTC - Size: 7.46 KB - 196 views |
| [2017-06-29 16:16:13] |
| |
|
Sierra Chart is handling everything property and subscribing to the accounts and requesting the trading related data. If there is trading related data missing, it is simply because it is not being provided. We would not be really concerned about the account balance data. We can see the server is not providing that for one of the accounts and we sometimes see that wwith CTS. This is not unusual. We cannot help with that. The most important thing are the Trade Orders and Positions. If those are actually in existence, are they displayed? In regards to messages like these: CTS T4 FIX | Sending security definition request for symbol CL.20170700.CME_NY | 2017-06-28 21:09:11 Symbol Error - CL.20170700.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found | 2017-06-28 21:09:11 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-29 16:17:12
|
| [2017-06-29 16:39:50] |
| wreck - Posts: 9 |
|
When the account first disappeared, my position in the DOM also disappeared, while my stop order stayed open. What I noticed later however, was that the trade window did still show the account, and that I was able to place orders using it. My concern was that there was something going on that might cause problems with my positions/orders. Throughout last night the account disappeared and reappeared multiple times. Today it has been showing up/working fine. Thanks! |
| [2017-06-29 16:47:38] |
| |
|
You really need to have your broker contact CTS about this. There is nothing we can do from our side. We have no control over this. Clearly this was a temporary CTS problem. Sierra Chart displays all trading information as it is received from CTS. All of that is working properly. The last time we saw problem like this, an account was not configured to carry overnight positions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-29 16:49:12
|
To post a message in this thread, you need to log in with your Sierra Chart account: