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Post From: Account disapeared from balances page

[2017-06-28 21:15:32] Link To Thread - Link To Post [Go To First Post]
wreck - Posts: 9
Today while trading my june account completely disappeared while I was trading on it. I have two accounts (may, and june) through T4 (via topsteptrader), and the may account appears fine, but the june is not showing up in sierracharts. According to tst, the accounts are both fine, and I am able to connect to both through the T4 web platform. Attached is my message log, which shows that it is getting some information about the account, and a screenshot of my balances page, where the account is not showing up. After closer examination, it appears that the june account may be trying to load invalid symbols, but I cannot understand why? This is a completely fresh installation (for testing this problem) with no charts or watchlists created.. so where is it trying to load those symbols from? ----------- Reading Internal Order ID file. \| 2017-06-28 21:08:16 Reading Trade Orders file. \| 2017-06-28 21:08:16 Reading Trade Positions file. \| 2017-06-28 21:08:16 Listening on UDP port 22903. \| 2017-06-28 21:08:16 Software version: 1568 \| 2017-06-28 21:08:16 Uses New Spreadsheets \| 2017-06-28 21:08:16 Usage end date: 2017-07-22 \| 2017-06-28 21:08:16 Enabled for: Advanced Features. \| 2017-06-28 21:08:16 Enabled for: Advanced Features 2. \| 2017-06-28 21:08:16 Enabled for: Sierra Chart Historical Data Service. \| 2017-06-28 21:08:16 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-06-28 21:08:16 Current selected Data/Trading service: SC Data - All Services \| 2017-06-28 21:08:16 Chart Update Interval: 500 \| 2017-06-28 21:08:16 Time Zone: +00:00:00 (UTC+00) \| 2017-06-28 21:08:16 2017-06-28 17:08:27 Local computer time \| 2017-06-28 21:08:16 2017-06-28 21:08:27 Local computer time in UTC \| 2017-06-28 21:08:16 2017-06-28 21:08:27 Local computer time in SC Time Zone \| 2017-06-28 21:08:16 2017-06-28 21:08:28 Server time in UTC \| 2017-06-28 21:08:16 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2017-06-28 21:08:16 Program path: C:\SierraChartXXX\ \| 2017-06-28 21:08:16 Data Files path: C:\SierraChartXXX\Data\ \| 2017-06-28 21:08:16 OS Version Number: 6.2 \| 2017-06-28 21:08:16 Locale Setting: C \| 2017-06-28 21:08:16 Checking for new symbol settings for service code scdataallservices \| 2017-06-28 21:08:16 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-06-28 21:08:16 HTTPS connection to www.sierrachart.com:443 (3) \| Connecting to IP: 204.15.192.108. \| 2017-06-28 21:08:16 Requesting symbol settings for service code scdataallservices. Overwrite = on. \| 2017-06-28 21:08:31 SC Data - All Services \| Connected to data server. \| 2017-06-28 21:08:32 Symbol settings received. \| 2017-06-28 21:08:34 Processed 5498 symbol settings. \| 2017-06-28 21:08:34 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' \| 2017-06-28 21:08:34 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-06-28 21:08:39 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-06-28 21:08:39 SC Data - All Services \| Disconnected. \| 2017-06-28 21:09:02 SC Data - All Services \| Disconnected. \| 2017-06-28 21:09:02 Checking for new symbol settings for service code cts \| 2017-06-28 21:09:02 Current selected Data/Trading service: CTS T4 FIX \| 2017-06-28 21:09:02 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2017-06-28 21:09:02 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-06-28 21:09:02 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2017-06-28 21:09:02 Requesting symbol settings for service code cts. Overwrite = on. \| 2017-06-28 21:09:02 Symbol settings received. \| 2017-06-28 21:09:02 Processed 1336 symbol settings. \| 2017-06-28 21:09:02 CTS T4 FIX \| Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2017-06-28 21:09:05 CTS T4 FIX \| Firm: ptp \| 2017-06-28 21:09:05 CTS FIX socket (5) \| Creating socket. Using TLS 1.0. \| 2017-06-28 21:09:05 CTS FIX socket (5) \| Connecting to IP: 74.201.6.199. \| 2017-06-28 21:09:05 CTS FIX: Sending the Logon message. \| 2017-06-28 21:09:05 CTS T4 FIX \| FIX version: 4.3.73.1 \| 2017-06-28 21:09:05 CTS T4 FIX \| Connected to data and trading server. \| 2017-06-28 21:09:05 CTS T4 FIX \| Received Account List collateral report. \| 2017-06-28 21:09:05 CTS T4 FIX \| Subscribing to account: May* \| 2017-06-28 21:09:05 CTS T4 FIX \| Received Account List collateral report. \| 2017-06-28 21:09:05 CTS T4 FIX \| Subscribing to account: Jun* \| 2017-06-28 21:09:05 Supported exchange: CME_CO (SIM:COMEX Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_EqOp (SIM:CME Equity Options) \| 2017-06-28 21:09:05 Supported exchange: CME_NYOp (SIM:NYMEX Options) \| 2017-06-28 21:09:05 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) \| 2017-06-28 21:09:05 Supported exchange: CME_Eq (SIM:CME Equity Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_In (SIM:CME Interest Rate Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_C (SIM:CBOT Commodity Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_KOp (SIM:KCBT Options) \| 2017-06-28 21:09:05 Supported exchange: CME_F (SIM:CBOT Financial Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_E (SIM:CBOT Equity Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_COp (SIM:CBOT Commodity Options) \| 2017-06-28 21:09:05 Supported exchange: CME_K (SIM:KCBT Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_EOp (SIM:CBOT Equity Options) \| 2017-06-28 21:09:05 Supported exchange: CME_NY (SIM:NYMEX Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) \| 2017-06-28 21:09:05 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) \| 2017-06-28 21:09:05 Supported exchange: CME_FOp (SIM:CBOT Financial Options) \| 2017-06-28 21:09:05 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) \| 2017-06-28 21:09:05 Supported exchange: CME_COOp (SIM:COMEX Options) \| 2017-06-28 21:09:05 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event \| 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-06-28 21:09:07 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2017-06-28 21:09:07 CTS T4 FIX \| Received Account Details collateral report for account: May29CCrecursion \| 2017-06-28 21:09:09 CTS T4 FIX \| Received 'Account Update/Balance Data' collateral report. \| 2017-06-28 21:09:09 CTS T4 FIX \| Requesting Open Orders for account: Jun. Request ID: 132831 \| 2017-06-28 21:09:10 CTS T4 FIX \| Requesting Open Orders for account: May. Request ID: 132832 \| 2017-06-28 21:09:10 CTS T4 FIX \| No open orders for account Jun28CCrecursion \| 2017-06-28 21:09:10 CTS T4 FIX \| No open orders for account May29CCrecursion \| 2017-06-28 21:09:10 CTS T4 FIX \| Sending security definition request for symbol CL.20170700.CME_NY \| 2017-06-28 21:09:11 Symbol Error - CL.20170700.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found \| 2017-06-28 21:09:11 CTS T4 FIX \| Received 0 security definitions for underlying symbol CL \| 2017-06-28 21:09:11 CTS T4 FIX \| Sending security definition request for symbol GC.20170800.CME_CO \| 2017-06-28 21:09:12 CTS T4 FIX \| Received 1 security definitions for underlying symbol GC \| 2017-06-28 21:09:12 Contract specifications for GC.20170800.CME_CO. Multiplier: 1. Tick Size: 1. Value Format: 0. Currency Value per Tick: 10 \| 2017-06-28 21:09:12 CTS T4 FIX \| Sending security definition request for symbol NQ.20170600.CME_Eq \| 2017-06-28 21:09:14 Symbol Error - NQ.20170600.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found \| 2017-06-28 21:09:14 CTS T4 FIX \| Received 0 security definitions for underlying symbol NQ \| 2017-06-28 21:09:14 CTS T4 FIX \| Sending security definition request for symbol NQ.20170900.CME_Eq \| 2017-06-28 21:09:15 CTS T4 FIX \| Received 1 security definitions for underlying symbol NQ \| 2017-06-28 21:09:15 Contract specifications for NQ.20170900.CME_Eq. Multiplier: 0.01. Tick Size: 0.25. Value Format: 2. Currency Value per Tick: 5 \| 2017-06-28 21:09:15 CTS T4 FIX \| Requesting historical Fills for account: Jun. Request ID: 132835 \| 2017-06-28 21:09:20 CTS T4 FIX \| Requesting historical Fills for account: May. Request ID: 132836 \| 2017-06-28 21:09:20 CTS T4 FIX \| Received Account List collateral report. \| 2017-06-28 21:09:20 CTS T4 FIX \| Server provided no historical order fills for account FCC60F98-A4E0-4604-9BE2-61C77F931F65 \| 2017-06-28 21:09:20 Date Time Of Last Edit: 2017-06-28 21:18:55


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