Home >> Support Board

Support Board

Date/Time: Tue, 14 May 2024 10:46:55 +0000

How to Post a Message for Support

Post From: Account disapeared from balances page

[2017-06-29 16:16:13] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sierra Chart is handling everything property and subscribing to the accounts and requesting the trading related data. If there is trading related data missing, it is simply because it is not being provided. We would not be really concerned about the account balance data. We can see the server is not providing that for one of the accounts and we sometimes see that wwith CTS. This is not unusual. We cannot help with that. The most important thing are the Trade Orders and Positions. If those are actually in existence, are they displayed? In regards to messages like these: CTS T4 FIX \| Sending security definition request for symbol CL.20170700.CME_NY \| 2017-06-28 21:09:11 Symbol Error - CL.20170700.CME_NY is unknown, unavailable, or improperly formatted. Security definition not found \| 2017-06-28 21:09:11 This is simply because the CTS server is providing security definitions for these particular symbols and Sierra Chart is requesting a more detailed security definition for them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-29 16:17:12