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TPO charts not working

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[2017-02-28 22:57:45] #1 [Go To First Post]
User762435 - Posts: 7
Hi, I can't open TPO charts since this morning. Once opened the screen is totally black. You can see a screenshot attached to this post. I will be really thankful for any your suggestions to solve this problem asap. Andrea


TPO chart.pdf - Attached On 2017-02-28 22:54:52 UTC - Size: 188.1 KB - 415 views Attachment Deleted.

[2017-03-01 00:07:13] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Remove all of the studies from the chart and add just the TPO Profile Chart study. After that if there still is a problem post an image of the chart again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 00:08:05

[2017-03-01 07:06:55] #3 [Go To First Post]
User762435 - Posts: 7
http://www.sierrachart.com/image.php?Image=1488351885184.png It still doesn't work. I attached a screenshot as requested, here you are, thanks a lot

[2017-03-01 08:17:21] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you send us your Chartbook. You can attach it following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We will have a look at it and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 08:17:39

[2017-03-01 08:48:38] #5 [Go To First Post]
User762435 - Posts: 7
I have sent he file by global setting

[2017-03-01 09:12:20] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That is not possible. We are not sure what you are referring to. Follow the instructions here to attach the Chartbook file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-03-01 12:20:33] #7 [Go To First Post]
User762435 - Posts: 7
I have sent it

[2017-03-01 15:10:23] #8 [Go To First Post]
User762435 - Posts: 7
I need an urgent answer, please

[2017-03-01 16:27:39] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Chartbook is still not attached here. Maybe you are reading the wrong instructions. On this page,: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile You need to go to the section titled "Attaching a File". Another thing we want you to do is to follow the instructions here to reset the settings for the TPO Profile Chart study: Chart Studies: Using Custom Default Study Settings (the name of the section is Resetting Default Study Settings For an Individual Study) Also select Chart >> Reset Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 16:28:25

[2017-03-01 16:48:04] #10 [Go To First Post]
User762435 - Posts: 7
ok, I have done


Attachment Deleted. Private File

[2017-03-01 17:34:19] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are two things that you need to do. Open the Scale window for the chart following these instructions: http://www.sierrachart.com/index.php?page=doc/Scaling.html#ScaleWindowMainPriceGraph Set the Scale Range to "Automatic". Currently you have User Defined. That is the main problem. You should never be using a user-defined scale for the main price graph. Set this Input with the TPO Profile Chart study to 20: http://www.sierrachart.com/index.php?page=doc/StudiesReference/TimePriceOpportunityCharts.html#PriceIncrement (Letter/Block Price Increment in Ticks) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 17:49:13

[2017-03-01 17:49:28] #12 [Go To First Post]
User762435 - Posts: 7
Thank you very much, my platform is ok now. Regards Andrea

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