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Direct MessagesDate/Time: Sun, 19 May 2024 15:32:43 +0000
Disappearing bracket orders (stops and limits)
View Count: 2206
| [2017-02-24 12:49:00] |
| User623552 - Posts: 69 |
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Hi, I've noticed a problem recently, which I have not noticed in the previous years, that is causing significant issues for my trading. When I place a bracket order, with regular stops and losses, on QM, I can initially see them on the DOM. However, if I go to another a chart, then come back, the stops and limits have disappeared ! I do not know if the stops/limits are in place, and hence am unable to properly manage the trade I am using CTS data feed via Top Step |
| [2017-02-24 18:12:21] |
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When you no longer see the orders on the chart go to Trade >> Trade Orders and Positions >> Orders. What is the status of those orders? Are they "Open"? Also refer to this section here to make sure all of the related settings on the chart are correct: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-24 18:13:05
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| [2017-02-28 13:47:41] |
| User623552 - Posts: 69 |
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The limit/stop are not displayed on the chart or any DOM's The chart is correctly setup so it should show them The only thing that does display is the original order position This is not acceptable Today it has cost me money because all the stops/limits disappeared, and I closed the trade because I had no idea where they are. I know the limit/stop still exist because they are shown in my Rithmic Trader control panel I have used Sierra Chart for a year with no problems Now every single time I place a bracket order, the stop/limits are there initially, but disappear if there is a drop in internet connection, or I look at another chart. The most dangerous thing for a trader is to have orders in the market which are not showing on the DOM or CHART This is totally unacceptable Date Time Of Last Edit: 2017-02-28 14:38:29
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| [2017-02-28 18:00:26] |
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We did not get an answer to this question: When you no longer see the orders on the chart go to Trade >> Trade Orders and Positions >> Orders. What is the status of those orders? Are they "Open"? Anyway, for us to be able to determine what the reason for the problem is, we need you to follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#SupportAssistedTradeActivityLogAnalysis There is no cost for this. So disregard to step relating to cost. In regards to the Trade Activity Log file, you can just attach it here privately. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-28 18:01:34
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| [2017-03-20 14:32:19] |
| User623552 - Posts: 69 |
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Hi, Please find attached a trade activity log I had buy orders (with brackets stops limits) on NQM7 They didn't fill because the market kept going up, and didn't go down to where the buy orders were However, one minute they were on the chart and DOM, the next they completely vanished I tried pressing 'flatten' but it said no orders existed HOWEVER, I know the orders did exist, because I was unable to place new orders, because Sierra Chart told me I had reached my limit for open orders, which could only because it thought these 'disappearing' buy orders were still there. also on my Rithmic control panel it said I had the buy orders still open SO. These orders disappear off the chart and DOM, so I can't manage or flatten them - HOWEVER they still exist at server level !!! This is very dangerous P.S. This all happened in the last 30 mins before submitting the log to you, so between 15:00 and 15:30 on my local PC time. Date Time Of Last Edit: 2017-03-20 14:33:12
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Private File |
| [2017-03-20 17:38:12] |
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Tell us the date and time zone of this occurrence.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-20 17:58:44] |
| User623552 - Posts: 69 |
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I did quite clearly say it was within 30 mins of submitting that post, and my post has a date and time on it But to repeat. Today's date is 20th March 2017 The time was between 15:00 and 15:30 Spanish time ...... or within 30 minutes of submitting that post |
| [2017-03-20 22:15:50] |
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We would never have relied upon that method of determination of the date and time especially being we do not know what the time zone is. We are looking at the Trade Activity Log now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-20 22:24:22] |
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The reason for the problem is that the Rithmic system did not provide those open orders when they were requested so Sierra Chart internally indicated they were canceled: ActivityType Symbol DateTime OrderActionSource InternalOrderID OrderStatus ServiceOrderID OrderType PositionQuantity Quantity BuySell Price Price2 FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID FillExecutionServiceID HighDuringPosition LowDuringPosition
Order 2017-03-20 15:18:26.522 Requesting Open orders from trading service Unspecified None Order NQM7-CME 2017-03-20 15:18:27.347 Canceling due to no order update from server 36615 Pending Cancel 3961975 Limit 1 Buy 5419.5000000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.348 Canceling due to no order update from server 36615 Canceled 3961975 Limit 1 Buy 5419.5000000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.349 Canceling child orders of internal order ID 36615 36616 Pending Cancel Limit Sell 5422.0000000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.350 Canceling child orders of internal order ID 36615 36616 Canceled Limit Sell 5422.0000000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.351 Canceling child orders of internal order ID 36615 36617 Pending Cancel Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.352 Canceling child orders of internal order ID 36615 36617 Canceled Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36615 Order NQM7-CME 2017-03-20 15:18:27.353 Canceling due to no order update from server 36618 Pending Cancel 3961977 Limit 1 Buy 5418.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.354 Canceling due to no order update from server 36618 Canceled 3961977 Limit 1 Buy 5418.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.355 Canceling child orders of internal order ID 36618 36619 Pending Cancel Limit Sell 5420.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.356 Canceling child orders of internal order ID 36618 36619 Canceled Limit Sell 5420.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.357 Canceling child orders of internal order ID 36618 36620 Pending Cancel Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.358 Canceling child orders of internal order ID 36618 36620 Canceled Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36618 Order NQM7-CME 2017-03-20 15:18:27.359 Canceling due to no order update from server 36621 Pending Cancel 3961998 Limit 1 Buy 5417.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.360 Canceling due to no order update from server 36621 Canceled 3961998 Limit 1 Buy 5417.2500000 Mar13CCtradingandinvestment Open Order NQM7-CME 2017-03-20 15:18:27.361 Canceling child orders of internal order ID 36621 36622 Pending Cancel Limit Sell 5423.0000000 Mar13CCtradingandinvestment Close 36621 Order NQM7-CME 2017-03-20 15:18:27.362 Canceling child orders of internal order ID 36621 36622 Canceled Limit Sell 5423.0000000 Mar13CCtradingandinvestment Close 36621 Order NQM7-CME 2017-03-20 15:18:27.363 Canceling child orders of internal order ID 36621 36623 Pending Cancel Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36621 Order NQM7-CME 2017-03-20 15:18:27.364 Canceling child orders of internal order ID 36621 36623 Canceled Stop Sell 5414.7500000 Mar13CCtradingandinvestment Close 36621 Next time you see this, select this command about 2 times 10 seconds apart and see if the orders get restored: Trade Menu: Refresh Trade Data From Service (Trade menu) We really would have to ask Rithmic about this. We do not know why their system did not provide the orders. It is not a problem we normally hear about with Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-20 23:22:31] |
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We tried to reproduce the problem but we could not. We think we know what the problem could be in your case. You are running an older version of Sierra Chart and the version you are running might be using an older version of the Rithmic API and you could be experiencing some problems related to order IDs due to an integer overflow. Immediately update with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-20 23:27:32] |
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We have confirmed that you are running Sierra Chart versions which are affected by order ID issues when using Rithmic due to limitations of the older Rithmic API software. This must be the cause of the problem. As we said, update immediately. You should have been receiving an update notice for months now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-22 11:09:00] |
| User623552 - Posts: 69 |
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I HAVE UPDATED AND IT HAS MADE NO DIFFERENCE WHATSOEVER I completely lost my order on the DOM and CHART and when I tried to close (flatten) the position it said it could not My position went into a $100 loss because I couldn't flatten it !!!!!!!!!!!!!!! I had to go into the rithmic trader software, which takes time, and find and close the order that way Your software is extremely dangerous. I'm going to have to consider another piece of software for order entry. I'll ask Top Step Trader what options they have Date Time Of Last Edit: 2017-03-22 11:11:53
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| [2017-03-22 11:30:41] |
| User623552 - Posts: 69 |
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I tried "refresh trade data from service" and it didn't work The new log file for today is attached. All the orders for CLK7 disappeared. I had to go into the Rithmic control panel to cancel working orders, because I didn't know where my stops/limits were This mainly happened in the last 30 minutes, between 12:00 and 12:30 Spanish time |
Private File |
| [2017-03-22 11:33:04] |
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The problem is not within the Sierra Chart. At this point, we are recommending discontinuing use of Rithmic. If you cannot do that, then discontinue use of Sierra Chart. We do not want to be blamed for problems which are not ours. Posts like this are very annoying to us when we have no control over this kind of an issue. Our software is very high quality and very reliable. A problem like this should not exist but it exists because of an issue with the Rithmic software/system. We do not favor the use of Rithmic. We recommend CQG or CTS instead. Once again the problem resides with the Rithmic software. Not with Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-22 11:44:15
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| [2017-03-22 11:36:48] |
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We also see you have more than one installation of Sierra Chart and for one of those installations you are still using this version: 1488.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-22 11:41:46] |
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We want to confirm the problem to make absolutely certain it is not an issue within Sierra Chart. Although we are quite certain about this though. The attached screenshot shows a picture of the Rithmic bridge program. Every time you select Trade >>Refresh Trade Data from Service you will see a line indicating the number of open orders. How many open orders are indicated at the time you see the orders disappear? And how many open orders are you instead actually expecting? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
 2017-03-23_003903.png / V - Attached On 2017-03-22 11:40:55 UTC - Size: 11.66 KB - 226 views |
| [2017-03-22 11:52:48] |
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We will also ask Rithmic about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-22 14:05:37] |
| User623552 - Posts: 69 |
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I'll get back to you with the information you asked for Another awful situation occurred today with Sierra Chart DOM I have a trade on with a stop and limit I wanted to get out of the trade early, so I hit 'flatten' All that did was delete my stop and limit, but left the trade live !!! So the market when massively against me, past where my stop originally was !! So at a time when I wanted to urgently get out of the market, your DOM made things massively worse, by removing my stop, and not closing the trade !!!!!! |
| [2017-03-22 16:47:30] |
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I wanted to get out of the trade early, so I hit 'flatten' All that did was delete my stop and limit, but left the trade live !!! Follow the instructions here and provide us the requested details: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We will need the latest Trade Activity Log file as you previously provided. We will explain what happened. You can skip the part about the additional cost of the analysis. Please do not come to conclusions as to what the problem is. We will look at the Trade Activity Log and explain what happened. The potential this was actually a problem within Sierra Chart, is next to 0%. There is some other reason, and we will explain it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-22 16:48:07
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| [2017-03-23 13:21:19] |
| User623552 - Posts: 69 |
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I will obtain the other information you requested in due course I have attached the trading log, as it just happened again, between 14:00 and 14:17 Spanish time I have two long positions with limits and stops on CLK7 The chart said "historical download complete", and around the same time my order completely disappeared from the chart Everything was gone, the position, and the limits/stops After a few minutes the order appeared again on the chart, but the stops/limits never came back (but they are live on the rithmic control panel) This is a terrible situation ! When I first had sierra chart a few years ago, there was no problem Now it happens every single time. I have changed nothing my PC is the same, and I still use Rithmic |
Private File |
| [2017-03-23 16:41:18] |
| User623552 - Posts: 69 |
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I've noticed that my anti-virus 'AVAST' has a new VPN built in, which came when I upgraded the package I did not realise this was active. I will disable the anti-virus and VPN and see if that improves performance |
| [2017-03-23 17:40:12] |
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We are going to contact Rithmic about the problem. We are also extending your Sierra Chart usage time by another two weeks because of the issue even though we are quite confident this is a Rithmic issue. But that really is beside the point. We need to get the Rithmic log file from you because Rithmic is going to ask for it. Could you please attach the following file: C:\SierraChart\Rim\Rithmic.log.000 Following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-23 17:55:55] |
| User623552 - Posts: 69 |
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Thanks for the extension. I don't know the origin, but whilst the source is unknown, it's risky to trade I've attached the Rithmic file |
| [2017-03-23 17:58:42] |
| User623552 - Posts: 69 |
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Attached
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Attachment Deleted. |
| [2017-03-24 09:32:18] |
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We are following up with Rithmic about this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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