Trade Activity Log Analysis
- Determining the Origin of a Non-simulated Order
- Support Assisted Trade Activity Log Analysis
This page contains sections which describe various types of Trade Activity Log analysis procedures.
Determining the Origin of a Non-simulated Order
If there is a question from an individual user or the trading/broker service, about the origin of an order which may or may not have filled, and whether it originated from Sierra Chart, then follow these instructions to make that determination:
- Select Trade >> Trade Activity Log on the main Sierra Chart menu.
- On the Trade Activity Log window, select the Trade Activity Tab.
- At the top left select All Activity to list both Orders and Fills.
- In the Non-simulated/Simulated list box select Non-simulated.
- In the list of Symbols, select the symbol.
- In the list of Trade Accounts, select the particular Trade Account the order was submitted to. If you are not sure of the particular Trade Account, select All Accounts.
- In the Date Range to Display >> From Date box, enter a date which is earlier than the date of the order being questioned.
- Make sure Display >> To >> Today is checked.
- Press the Apply button.
- Look at the DateTime column in the list on the Trade Activity tab, the ServiceOrderID column and any other helpful columns, to locate the first line of the particular order in question.
- If the line is not found, then the order did not originate from Sierra Chart.
- When you find one or more lines for the order, look at the OrderActionSource column. Find the line where the OrderActionSource field contains the text "User order entry". Example: GCZ5 [C] 10 Min #2 | User order entry | Last: 1076.70. Attached Order.
- The line that contains the text "User order entry" in the OrderActionSource field, definitively indicates an order that has been submitted from Sierra Chart. This text also gives the particular Chart Number the order originated from. In this case chart #2.
- If you see an order line in the Trade Activity tab that contains the text | New order originated from external service, this indicates the first order line for an order received from an external trading service. This is an indication that the order originated from the external trading service and not within Sierra Chart.
Support Assisted Trade Activity Log Analysis
Under certain conditions Sierra Chart support can analyze the Trade >> Trade Activity Log to explain a particular live trading related situation (issue) that a user has a question about or had a problem with.
The procedure for this is explained below.
This information must be provided by the actual trader themselves so there is no misunderstanding about any of the information provided.
- Stop here if you have a question about simulated trading as we do not provide simulated trading analysis. If you are using Sierra Chart Trade Simulation Mode (Trade >> Trade Simulation Mode On) you may want to read the How Simulated Orders Are Filled section. If you believe Sierra Chart did not do something properly with Trade Simulation Mode, then contact us with a brief description of the issue on the Support Board and we will take it from there and determine how best to help with it.
- Follow the instructions for Viewing Trade Historical Activity to locate the order and fill activity related to the particular trading situation you have a question about.
In most cases you will be able to determine the answer yourself by looking at the Trade Activity data. If this is the case, then stop here.
- There is a cost for us to analyze this issue and it is billed at 55 USD per hour. Usually the analysis time will be about 20 minutes. If this is agreeable, put at least 20 USD on your Services Balance. If your broker requested the analysis, then we can waive this cost. The cost will also be waived if it is determined that the issue is related to some problem within Sierra Chart or related to an improvement that needs to be made within Sierra Chart.
- Follow the procedure in the Providing Trade Activity Log File to Support section to provide the Trade Activity Log file to Sierra Chart support. This file can be attached as an email attachment or attached privately to the Support Board if using a Support Board posting.
- Tell us the Symbol you are trading. It is essential that we are provided this.
- Tell us the trading account identifier with your trading service that the order was entered from (account number). It is essential that we are provided this.
- Tell us the specific Date and Time of this trading related situation including the time zone. It is essential that we are provided this. We cannot be told a particular Date only. We need to know the specific Date and Time as precise as possible. We also need to know the Time Zone as well.
- If you know the Service Order ID of the order, then provide this as well. You can ask your broker for this by asking them what is the Order ID of the order.
You can also see this by going to the Trade >> Trade Activity Log >> Trade Activity tab or the Trade >> Trade Orders and Positions >> Orders tab and look at the Service Order ID field for the order.
Without this Service Order ID we may not be able to answer the question because we will be unable to locate the order.
- Provide an accurate, brief and concise explanation of the particular trading related situation and your question. It is essential that we are provided this. If we do not sufficiently understand the issue, then we cannot help with the issue .
- We cannot change what has happened. We can only explain what you have experienced, and indicate the source of the issue to the best of our ability. There can be various causes of a trading related issue. A problem with the external trading service, a problem with network connectivity, an unusual circumstance that Sierra Chart was not able to properly handle, user error, or a user misunderstanding. Whatever the problem, we will do our best to identify it and explain what you have seen.
- Please allow up to 7 days for a response. This service should not be regarded as a service that can provide a fast answer.
*Last modified Thursday, 29th June, 2017.