Support Board
Date/Time: Tue, 13 May 2025 02:03:30 +0000
Post From: Disappearing bracket orders (stops and limits)
| [2017-03-23 17:40:12] |
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We are going to contact Rithmic about the problem. We are also extending your Sierra Chart usage time by another two weeks because of the issue even though we are quite confident this is a Rithmic issue. But that really is beside the point. We need to get the Rithmic log file from you because Rithmic is going to ask for it. Could you please attach the following file: C:\SierraChart\Rim\Rithmic.log.000 Following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |