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Direct MessagesDate/Time: Sat, 20 Apr 2024 00:05:20 +0000
"Currently no data in file to display" error
View Count: 1750
| [2013-08-07 03:36:45] |
| TopStepTraderAdmin - Posts: 6 |
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Hello, We have a user of ours that is connecting through a CTS connection that is having the following error: "Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20131200_GCZ3.dly | 2013-08-06 16:54:22 HD Request # 23 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-06 16:54:22 HD Request # 23 - Daily download COMPLETE for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-06 16:54:22" The user also reports not being able to see his account information. Please advise with the procedure to correct this problem. Thank you! -Tim |
| [2013-08-07 03:46:20] |
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Have them update to the latest release by selecting Help >> Download Prerelease. And have them open a new chart through File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-02 15:24:40] |
| marc22991 - Posts: 4 |
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Good morning: I am having the same issue, followed the steps recommended in this post and still no luck. The issue has persisted since I downloaded the evaluation version last night. I left the app open for 1 hour assuming it needed time to download. I left the default settings, so it is only downloading 10days worth of data. Please advise. Thank you, Marcel. **I just checked the data folder listed in the file path below. The file was created (AMD-NQTV.scid) but it's only 1KB ******************************************************************************** AMD-NQTV 1 Min #12 | Reloading chart. | 2022-12-02 15:20:01.531 AMD-NQTV 1 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD-NQTV.scid | 2022-12-02 15:20:01.537 AMD-NQTV Daily #13 | Reloading chart. | 2022-12-02 15:20:22.299 AMD-NQTV Daily #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD-NQTV.dly | 2022-12-02 15:20:22.303 Date Time Of Last Edit: 2022-12-02 15:30:17
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| [2022-12-02 15:33:57] |
| Sierra_Chart Engineering - Posts: 14016 |
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Your trial is not active: Sierra Chart Trial Account and Account Activation And only a limited number of symbols can be used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-02 15:34:17
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| [2022-12-02 16:02:45] |
| marc22991 - Posts: 4 |
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Perfect, problem solved. Thanks for your assistance!
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