Support Board

Date/Time: Fri, 03 May 2024 04:24:01 +0000

Post From: "Currently no data in file to display" error

[2013-08-07 03:36:45] Link To Thread - Link To Post [Go To First Post]
TopStepTraderAdmin - Posts: 6
Hello, We have a user of ours that is connecting through a CTS connection that is having the following error: "Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20131200_GCZ3.dly \| 2013-08-06 16:54:22 HD Request # 23 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20131200_GCZ3 \| 2013-08-06 16:54:22 HD Request # 23 - Daily download COMPLETE for CME_CO-GC-CME_20131200_GCZ3 \| 2013-08-06 16:54:22" The user also reports not being able to see his account information. Please advise with the procedure to correct this problem. Thank you! -Tim