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| [2016-10-21 16:24:10] |
| User294040 - Posts: 3 |
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Hi, I have been having different incidents with SC concerning data flow and Dom response. I put on 1 long ES position with a bracket order this morning @ 2125.75 stop @2123.75 profit target @2129.50 I attempted to cancel the stop order, but it did not disappear from the Dom then the price ladder and all functions of the Dom froze. I contacted the trade desk and they informed me the stop was canceled and the market hit my set profit target and I was out of the market. I closed and restarted SC several times and also attempted to download the most recent version of SC and it still shows the same 1448 version like it did not update. I have not been able to re-establish a data connection since this morning. Thanks, Chris Davis |
| [2016-10-21 17:30:54] |
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For the freezing problem, refer to help topic 30: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html To update Sierra Chart, exit from Sierra Chart and install it from this page: http://www.sierrachart.com/index.php?page=doc/download.php#SoftwareDownload Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-21 17:32:40
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| [2016-10-21 18:14:09] |
| User294040 - Posts: 3 |
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I did not change anything and closed everything buy SC. It is not a high usage problem. For some reason it will not connect to my data feed it just keeps trying to reconnect. Charts are fine and I can do everything else on SC just no data connecting. Chris |
| [2016-10-21 18:34:49] |
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If Sierra Chart is freezing, that it normally would be caused by high CPU usage or some system problem. Help topic 30 has all known causes of that described. Regarding the connection problem we will need to see the Message Log. Provide that by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-21 18:41:38] |
| User294040 - Posts: 3 |
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Reading Internal Order ID file. | 2016-10-21 13:55:45 Reading Trade Orders file. | 2016-10-21 13:55:45 Reading Trade Positions file. | 2016-10-21 13:55:45 Software version: 1473 | 2016-10-21 13:55:45 Uses New Spreadsheets | 2016-10-21 13:55:45 Enabled for: Advanced Features. | 2016-10-21 13:55:45 Enabled for: Advanced Features 2. | 2016-10-21 13:55:45 Enabled for: Sierra Chart Historical Data Service. | 2016-10-21 13:55:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-21 13:55:45 Current selected Data/Trading service: Rithmic Trading | 2016-10-21 13:55:45 Chart Update Interval: 500 | 2016-10-21 13:55:45 Data/Trade Service Settings automatically set. | 2016-10-21 13:55:45 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-10-21 13:55:45 2016-10-21 13:55:48 Local computer time | 2016-10-21 13:55:45 2016-10-21 17:55:48 Local computer time in UTC | 2016-10-21 13:55:45 2016-10-21 13:55:48 Local computer time in SC Time Zone | 2016-10-21 13:55:45 2016-10-21 17:55:50 Server time in UTC | 2016-10-21 13:55:45 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-10-21 13:55:45 Program path: C:\SierraChart\ | 2016-10-21 13:55:45 Data Files path: C:\SierraChart\Data\ | 2016-10-21 13:55:45 OS Version Number: 6.2 | 2016-10-21 13:55:45 Locale Setting: C | 2016-10-21 13:55:45 Rithmic Trading | Port for executable: 56576 | 2016-10-21 14:35:26 Listening socket (1340), port 56576 | Closed. | 2016-10-21 14:35:26 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-10-21 14:35:26 Rithmic Trading | Connecting to the server 127.0.0.1. Port 56576 | 2016-10-21 14:35:28 Socket (95) | Connected. | 2016-10-21 14:35:28 Rithmic Trading | Connected to server. | 2016-10-21 14:35:28 Rithmic Trading | Sending Encoding Request to server | 2016-10-21 14:35:28 Rithmic Trading | Setting DTC Encoding to Binary | 2016-10-21 14:35:28 Rithmic Trading | Sending logon request message. | 2016-10-21 14:35:28 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-10-21 14:35:28 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-10-21 14:35:28 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-10-21 14:35:28 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-10-21 14:35:30 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-10-21 14:35:30 Rithmic Trading | Received logon response. | 2016-10-21 14:35:30 Rithmic Trading | Server Name: DTC Bridge. | 2016-10-21 14:35:30 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-10-21 14:35:30 Rithmic Trading | Logon error received from server | 2016-10-21 14:35:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-21 14:35:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-21 14:35:30 Socket (95) | Shutdown and closed. | 2016-10-21 14:35:30 Rithmic Trading | Disconnected. | 2016-10-21 14:35:30 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-21 14:35:30 Rithmic Trading | Port for executable: 56655 | 2016-10-21 14:37:30 Listening socket (1292), port 56655 | Closed. | 2016-10-21 14:37:30 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-10-21 14:37:30 Rithmic Trading | Connecting to the server 127.0.0.1. Port 56655 | 2016-10-21 14:37:32 Socket (97) | Connected. | 2016-10-21 14:37:32 Rithmic Trading | Connected to server. | 2016-10-21 14:37:32 Rithmic Trading | Sending Encoding Request to server | 2016-10-21 14:37:32 Rithmic Trading | Setting DTC Encoding to Binary | 2016-10-21 14:37:32 Rithmic Trading | Sending logon request message. | 2016-10-21 14:37:32 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-10-21 14:37:32 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-10-21 14:37:32 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-10-21 14:37:32 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-10-21 14:37:33 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-10-21 14:37:33 Rithmic Trading | Received logon response. | 2016-10-21 14:37:33 Rithmic Trading | Server Name: DTC Bridge. | 2016-10-21 14:37:33 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-10-21 14:37:33 Rithmic Trading | Logon error received from server | 2016-10-21 14:37:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-21 14:37:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-21 14:37:33 Socket (97) | Shutdown and closed. | 2016-10-21 14:37:33 Rithmic Trading | Disconnected. | 2016-10-21 14:37:33 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-21 14:37:33 Date Time Of Last Edit: 2016-10-21 19:02:18
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| [2016-10-21 19:03:48] |
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This is the relevant error message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-10-21 14:31:23 For help with resolving this, refer to: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#PermissionDeniedResolution Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-23 01:20:20] |
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We have been contemplating this problem: I attempted to cancel the stop order, but it did not disappear from the Dom then the price ladder and all functions of the Dom froze.
What we think happened is that at the time you canceled the stop order, for reasons unknown the connection was lost to Rithmic, or the Rithmic bridge program abnormally shutdown because of a Rithmic API crash. And then when Sierra Chart started the Rithmic bridge program, the Rithmic API entered a freezing condition which passed through to the main process of Sierra Chart. This is one reason why we dislike Rithmic so much. It uses an in process API component: Https://www.sierrachart.com/index.php?page=doc/helpdetails76.php If the problem is what we think, we recommend not continuing to use Rithmic and instead use CQG: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php This is our best advice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-23 01:22:42
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