Support Board

Date/Time: Mon, 13 May 2024 22:01:19 +0000

Post From: Data inaccessible

[2016-10-23 01:20:20] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have been contemplating this problem: I attempted to cancel the stop order, but it did not disappear from the Dom then the price ladder and all functions of the Dom froze. What we think happened is that at the time you canceled the stop order, for reasons unknown the connection was lost to Rithmic, or the Rithmic bridge program abnormally shutdown because of a Rithmic API crash. And then when Sierra Chart started the Rithmic bridge program, the Rithmic API entered a freezing condition which passed through to the main process of Sierra Chart. This is one reason why we dislike Rithmic so much. It uses an in process API component: Https://www.sierrachart.com/index.php?page=doc/helpdetails76.php If the problem is what we think, we recommend not continuing to use Rithmic and instead use CQG: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php This is our best advice. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-23 01:22:42