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*Notice*: Multiple Months Payment for Usage Time and Changes to Discounts
View Count: 6017
| [2016-10-21 08:44:08] |
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2017-02-05 update: The below information in this posting has been updated to be current. ---- 1. Recently Sierra Chart changed the method of payments and billing and the new method is documented here: Sierra Chart Purchase and License Information: Renewing Access Usage time was paid for one month at a time and there is the long-term user discount. 2. Previous to the changes, there was both the multi-month payment discount and the long-term user discount. For various reasons this long-term user discount has not worked as anticipated. The long-term user discount is going to be removed January 15, 2017. 3. At this time we have now released the ability to purchase usage time in larger increments more than one month at a time. We once again now offer 3 months, 6 months and 12 months like previously. However, just like it currently is, the payment for usage time is from the Services Balance. So it is first necessary to add credit to that balance. You will be able to renew usage time with a form button anytime. When renewing usage time in increments of larger than one month, there will be a discount applied to the total payment price. The discounts are shown here: Description of Service Packages and Pricing: Multiple Month Purchase Discount However, if your account is entitled to the long-term user discount and this discount exceeds the current discounts, this long-term user discount will apply to the purchase of 3, 6 and 12 months up until the end of January 15, 2017. So if you want to take advantage of the lowest price possible, it is recommended to pay for up to 12 months of usage time on your account at this time. To purchase Usage Time in larger increments than 1 month (3, 6, 12 months), go to this page and activate the particular renewal period that you want: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation After doing that you will also need to press the Renew Now button to actually make the renewal. 4. Renewals beyond the time length of one month do not apply to the Sierra Chart Exchange Data Feed, additional systems or the CTS trading connection. 5. The pricing of Sierra Chart will remain currently at 25 USD per month for service package 3 and 34 USD per month for service package 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-04 21:58:00
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| [2016-11-25 02:29:42] |
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The prior post has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-02 14:30:01] |
| User69055 - Posts: 23 |
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N/A: BANK HOLIDAY. HAPPY NEW YEAR!
Date Time Of Last Edit: 2017-01-02 15:20:48
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| [2017-01-02 17:39:21] |
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Today, January 2 the US markets are closed. They will reopen this evening. However the EUREX is open. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-07 11:03:28] |
| Matt654 - Posts: 73 |
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God talk about make things complicated, I paid $50 and only got 1 months usage and some in a credit account. I've no idea how much usage time I've got, before it was so simple everyone knew where they stood it only took a few seconds to top up.
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| [2017-01-07 12:48:34] |
| User37537 - Posts: 78 |
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God talk about make things complicated
It really isn't complicated if you take 2 seconds to understand how the balances work. And the flexibility is great for the people who need it. Sierra Chart continues to amaze me, thanks guys for all of your hard work. |
| [2017-01-07 13:44:38] |
| Matt654 - Posts: 73 |
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Yeah ! there's new Ginger virus around, think I know where you are coming from mate.
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| [2017-01-07 22:32:34] |
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God talk about make things complicated, I paid $50 and only got 1 months usage and some in a credit account. I've no idea how much usage time I've got, before it was so simple everyone knew where they stood it only took a few seconds to top up.
You can see this information here on your account control panel: https://www.sierrachart.com/UserControlPanel.php Also refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-15 01:22:32] |
| User53445 - Posts: 1 |
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matt654 is right user37537 is either a engineer or a pompous troll. It was much easier, I have used Sierra for years and am thinking of switching. |
| [2017-01-15 02:06:04] |
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Thinking of switching because of difficulty with activating a service package on your account and adding credit to your account? This does not make sense. Whatever problem you are having, we can immediately resolve it. What are you having difficulty with? This is easily done right here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation More details are here (but you should not even have to read these): Sierra Chart Purchase and License Information: Renewing Access We have also added the ability to renew usage time in 3, 6 and 12 month increments. And there is an additional discount for these. This is very similar as to before. You simply activate the service package that you want to use on your account which also includes the time period which it is for which can be 1, 3, 6 or 12 months. And then add credit to your account to pay for it. This is all. And the only thing you have to do after this, is add credit to your account as necessary. Your account is already set to renew: Service Package Enabled For Renewal: 3 (Monthly) Did you want to renew your account monthly or for a longer time? Sierra Chart offers numerous services, and it only makes sense that these are paid from a common balance which is funded once rather than making multiple payments for different services. We have one group of users who use the Sierra Chart Exchange Data Feed and they told us that with the changes we made, it then was easier for them. And also once the long-term user discount is removed and there is a standard discount for everyone based upon the number of months paid for at once, this adds further simplification. Although it really does not complicate anything now other than creating a pricing inconsistency between users. The idea behind the change is that all users have a consistent price, and if someone wants to pay for multiple months at once, they are immediately entitled to a discount. This is the reason why we are going back to the way it was previously. And the other problem with the long-term user discount is that it creates more of a support burden on us because inevitably there are questions about it and what discount someone is entitled to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-15 18:55:31
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| [2017-01-15 10:08:36] |
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We want to let everyone know, we will keep the long-term user discount until Friday 2017-01-20 and then we are going to increase the discount received when paying for more than one month of Sierra Chart usage time from 2% to 2.5%.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-15 18:27:21
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| [2017-01-15 10:27:21] |
| Matt654 - Posts: 73 |
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You've absolutely hit the nail on the head 53445,instead of getting help on this board you get some form of abuse, or like they are really annoyed with you. Its weird.
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| [2017-01-15 11:57:12] |
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We did offer help and waiting for an answer. get some form of abuse, Not true. It is only true that we explain everything thoroughly. And we are the ones that get *abuse* from some users and exchanges. And ultimately the exchange policies do create abuse of all of us.Exchanges are an excellent example with their greed and control relating to market data how they create so many problems for users relating to market data access and reliable market data, from their policies. And create huge unreasonable burdens on us related to compliance with those policies and all of the side effects of those policies. They are as bad as governments. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-15 21:09:37
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| [2017-01-15 18:50:53] |
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With the changes with the new billing model which is documented here: Sierra Chart Purchase and License Information: Renewing Access which were made earlier in the year, we do acknowledge that in the beginning there were some issues/limitations related to functionality, the design of that functionality, and documentation which did cause some confusion for some users. But as we recognized those, we promptly made the necessary changes. At this time, once a Service Package is active on an account, as you add money credit to your account, there is either an automatic renewal which will take place or manual renewal that can be done with Renew Now, and we will make sure that button is always available for the Service Package active on an account, so that basically the current functionality is essentially the same as previously. Also, we added the ability to purchase usage time in 3, 6 and 12 month increments. Just like previously. And as questions come up we always have a look at the functionality and the documentation and make improvements. So we are helping and there are two specific questions given in post #10 that we are waiting for an answer for, and will help the user. Additionally, one thing that over the years has come up is sometimes users want to place their Sierra Chart account on hold. So one of the objectives with the changes that were made earlier in the year with supporting 1 month renewals which is paid for from a credit balance, is that a user could disable a Service Package renewal on their account to place their account on hold. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-15 18:52:56
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| [2017-01-19 11:52:51] |
| crossiman - Posts: 29 |
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What does this mean: "We want to let everyone know, we will keep the long-term user discount until Friday 2017-01-20 and then we are going to increase the discount received when paying for more than one month of Sierra Chart usage time from 2% to 2.5%. " 1. So is it better to renew my SC account within today or tomorrow because as a long time user I will get 36 % discount and after 20.01.2017 I will "only" get 30 % discount in case I will prolong my SC account for another one more year ? 2. Does it mean that there is a discount as a long time user and additionally for the number of months for which I will prolong my SC usage until 20.01.2017 ? |
| [2017-01-19 18:10:27] |
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1. The discount that you have now (36%) is higher than the one that will be available after the change (27.5%). 2. Yes, there are two discounts but only one is applied (the larger of the two). For your account the Long Term User discount is applied. Sierra Chart Support Date Time Of Last Edit: 2017-01-19 18:12:23
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| [2017-01-25 22:54:08] |
| User15952 - Posts: 132 |
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My Long Term User discount is no longer available on a monthly basis.
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| [2017-01-26 03:44:08] |
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Contact us here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-01-27 14:26:10] |
| avifutures - Posts: 59 |
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I didn't see the date limit of 2017-01-20... Therefore, I lost my long term user discount. I soon need to renew my subscription and I would like you to enable my long term user discount for this renewal. BR, Avi |
| [2017-01-27 15:08:36] |
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Contact us here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support |
| [2017-01-30 14:37:29] |
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There have been no price changes. There must be a misunderstanding about what these costs are for. Contact us here about this: https://www.sierrachart.com/usercp.php?page=SupportTickets There has only been a change with the long-term user discount. The discount now applies to everyone and is based upon the number of months paid at once. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-01-30 15:25:00
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| [2017-02-04 22:28:57] |
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We have increased the discount when paying for 3, 6 and 12 months. The current discounts are here: Description of Service Packages and Pricing: Multiple Month Purchase Discount These are available equally to all users at this time. We understand that the changes can be confusing to some users. This is why we want have a very simple pricing and payment method which is the same for all users. We think we have this at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-04 22:32:43
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| [2017-02-13 14:37:09] |
| trader1 - Posts: 128 |
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Hi, I left a message on the support ticket page last night and was wondering if you could take care of that. Thanks. |
| [2017-02-13 17:07:16] |
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Yes this has been responded to and your account has also been activated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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