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Connection Issue

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[2016-10-06 19:33:08] #1 [Go To First Post]
User110215 - Posts: 4
Hi, I'm not reconnecting :( regardless of a good internet the connection box remains in "Connecting..." yellow mode. Message Log: Software version: 1426 \| 2016-10-06 15:18:41 Uses New Spreadsheets \| 2016-10-06 15:18:41 Usage end date: 2016-10-23 \| 2016-10-06 15:18:41 Enabled for: Advanced Features. \| 2016-10-06 15:18:41 Enabled for: Advanced Features 2. \| 2016-10-06 15:18:41 Enabled for: Sierra Chart Historical Data Service. \| 2016-10-06 15:18:41 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-10-06 15:18:41 Current selected Data/Trading service: GAIN Capital/OEC \| 2016-10-06 15:18:41 Chart Update Interval: 500 \| 2016-10-06 15:18:41 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-10-06 15:18:41 2016-10-06 13:18:40 Local computer time \| 2016-10-06 15:18:41 2016-10-06 19:18:40 Local computer time in UTC \| 2016-10-06 15:18:41 2016-10-06 15:18:40 Local computer time in SC Time Zone \| 2016-10-06 15:18:41 2016-10-06 16:34:12 Server time in UTC \| 2016-10-06 15:18:41 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2016-10-06 15:18:41 Program path: C:\SierraChart\ \| 2016-10-06 15:18:41 Data Files path: C:\SierraChart\Data\ \| 2016-10-06 15:18:41 OS Version Number: 6.2 \| 2016-10-06 15:18:41 Locale Setting: C \| 2016-10-06 15:18:41 File >> Disconnect selected. \| 2016-10-06 15:18:45 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:18:45 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:18:45 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:18:45 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:18:48 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:18:48 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:18:48 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:18:48 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:18:48 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:18:48 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:18:48 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:18:49 * GainCapital FIX Trading socket (49) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:18:49 GainCapital FIX Trading socket (49) \| SSL has been shut down. \| 2016-10-06 15:18:49 GainCapital FIX Trading socket (49) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:18:49 GainCapital FIX Trading socket (49) \| Shutdown and closed. \| 2016-10-06 15:18:49 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:18:49 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:18:49 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:18:51 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:18:51 GainCapital FIX Trading socket (50) \| Connected. \| 2016-10-06 15:18:51 GainCapital FIX Trading socket (50) \| Starting TLS 1.2 connection. \| 2016-10-06 15:18:51 GainCapital FIX Trading socket (50) \| SSL connection established. \| 2016-10-06 15:18:52 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:18:52 GainCapital FIX Trading socket (50) \| Closed. No error. \| 2016-10-06 15:18:52 GainCapital FIX Trading socket (50) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:18:52 GainCapital FIX Trading socket (50) \| SSL has been shut down. \| 2016-10-06 15:18:52 GainCapital FIX Trading socket (50) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:18:52 GainCapital FIX Trading socket (50) \| Shutdown and closed. \| 2016-10-06 15:18:52 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:18:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:18:52 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:18:52 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:18:52 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:18:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:18:52 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:18:55 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:18:55 GainCapital FIX Trading socket (51) \| Connected. \| 2016-10-06 15:18:55 GainCapital FIX Trading socket (51) \| Starting TLS 1.2 connection. \| 2016-10-06 15:18:55 GainCapital FIX Trading socket (51) \| SSL connection established. \| 2016-10-06 15:18:55 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:18:56 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:19:26 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:19:55 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:19:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:19:55 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:19:55 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:19:55 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:19:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:19:55 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:19:58 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:19:58 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:19:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:19:58 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:19:58 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:19:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:19:58 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:19:59 * GainCapital FIX Trading socket (51) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:19:59 GainCapital FIX Trading socket (51) \| SSL has been shut down. \| 2016-10-06 15:19:59 GainCapital FIX Trading socket (51) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:19:59 GainCapital FIX Trading socket (51) \| Shutdown and closed. \| 2016-10-06 15:19:59 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:19:59 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:19:59 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:20:01 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:20:01 GainCapital FIX Trading socket (52) \| Connected. \| 2016-10-06 15:20:01 GainCapital FIX Trading socket (52) \| Starting TLS 1.2 connection. \| 2016-10-06 15:20:01 GainCapital FIX Trading socket (52) \| SSL connection established. \| 2016-10-06 15:20:02 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:20:02 GainCapital FIX Trading socket (52) \| Closed. No error. \| 2016-10-06 15:20:02 GainCapital FIX Trading socket (52) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:20:02 GainCapital FIX Trading socket (52) \| SSL has been shut down. \| 2016-10-06 15:20:02 GainCapital FIX Trading socket (52) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:20:02 GainCapital FIX Trading socket (52) \| Shutdown and closed. \| 2016-10-06 15:20:02 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:20:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:20:02 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:20:02 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:20:02 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:20:02 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:20:02 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:20:05 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:20:05 GainCapital FIX Trading socket (53) \| Connected. \| 2016-10-06 15:20:05 GainCapital FIX Trading socket (53) \| Starting TLS 1.2 connection. \| 2016-10-06 15:20:05 GainCapital FIX Trading socket (53) \| SSL connection established. \| 2016-10-06 15:20:05 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:20:06 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:20:36 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:21:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:21:05 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:21:05 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:21:05 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:21:05 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:21:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:21:05 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:21:08 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:21:08 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:21:08 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:21:08 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:21:08 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:21:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:21:08 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:21:09 * GainCapital FIX Trading socket (53) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:21:09 GainCapital FIX Trading socket (53) \| SSL has been shut down. \| 2016-10-06 15:21:09 GainCapital FIX Trading socket (53) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:21:09 GainCapital FIX Trading socket (53) \| Shutdown and closed. \| 2016-10-06 15:21:09 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:21:09 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:21:09 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:21:11 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:21:11 GainCapital FIX Trading socket (55) \| Connected. \| 2016-10-06 15:21:11 GainCapital FIX Trading socket (55) \| Starting TLS 1.2 connection. \| 2016-10-06 15:21:11 GainCapital FIX Trading socket (55) \| SSL connection established. \| 2016-10-06 15:21:11 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:21:12 GainCapital FIX Trading socket (55) \| Closed. No error. \| 2016-10-06 15:21:12 GainCapital FIX Trading socket (55) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:21:12 GainCapital FIX Trading socket (55) \| SSL has been shut down. \| 2016-10-06 15:21:12 GainCapital FIX Trading socket (55) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:21:12 GainCapital FIX Trading socket (55) \| Shutdown and closed. \| 2016-10-06 15:21:12 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:21:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:21:12 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:21:12 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:21:12 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:21:12 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:21:12 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:21:15 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:21:15 GainCapital FIX Trading socket (56) \| Connected. \| 2016-10-06 15:21:15 GainCapital FIX Trading socket (56) \| Starting TLS 1.2 connection. \| 2016-10-06 15:21:15 GainCapital FIX Trading socket (56) \| SSL connection established. \| 2016-10-06 15:21:15 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:21:15 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:21:45 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:22:15 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:22:15 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:22:15 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:22:15 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:22:15 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:22:15 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:22:15 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:22:18 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:22:18 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:22:18 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:22:18 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:22:18 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:22:18 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:22:18 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:22:19 * GainCapital FIX Trading socket (56) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:22:19 GainCapital FIX Trading socket (56) \| SSL has been shut down. \| 2016-10-06 15:22:19 GainCapital FIX Trading socket (56) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:22:19 GainCapital FIX Trading socket (56) \| Shutdown and closed. \| 2016-10-06 15:22:19 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:22:19 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:22:19 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:22:21 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:22:21 GainCapital FIX Trading socket (57) \| Connected. \| 2016-10-06 15:22:21 GainCapital FIX Trading socket (57) \| Starting TLS 1.2 connection. \| 2016-10-06 15:22:21 GainCapital FIX Trading socket (57) \| SSL connection established. \| 2016-10-06 15:22:21 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:22:21 GainCapital FIX Trading socket (57) \| Closed. No error. \| 2016-10-06 15:22:22 GainCapital FIX Trading socket (57) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:22:22 GainCapital FIX Trading socket (57) \| SSL has been shut down. \| 2016-10-06 15:22:22 GainCapital FIX Trading socket (57) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:22:22 GainCapital FIX Trading socket (57) \| Shutdown and closed. \| 2016-10-06 15:22:22 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:22:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:22:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:22:22 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:22:22 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:22:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:22:22 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:22:25 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:22:25 GainCapital FIX Trading socket (59) \| Connected. \| 2016-10-06 15:22:25 GainCapital FIX Trading socket (59) \| Starting TLS 1.2 connection. \| 2016-10-06 15:22:25 GainCapital FIX Trading socket (59) \| SSL connection established. \| 2016-10-06 15:22:25 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:22:25 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:22:55 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:23:25 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:23:25 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:23:25 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:23:25 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:23:25 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:23:25 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:23:25 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:23:28 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:23:28 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:23:28 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:23:28 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:23:28 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:23:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:23:28 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:23:29 * GainCapital FIX Trading socket (59) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:23:29 GainCapital FIX Trading socket (59) \| SSL has been shut down. \| 2016-10-06 15:23:29 GainCapital FIX Trading socket (59) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:23:29 GainCapital FIX Trading socket (59) \| Shutdown and closed. \| 2016-10-06 15:23:29 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:23:29 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:23:29 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| Connected. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| Starting TLS 1.2 connection. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| SSL connection established. \| 2016-10-06 15:23:31 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| Closed. No error. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| SSL has been shut down. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:23:31 GainCapital FIX Trading socket (60) \| Shutdown and closed. \| 2016-10-06 15:23:31 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:23:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:23:31 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:23:31 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:23:31 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:23:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:23:31 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:23:34 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:23:34 GainCapital FIX Trading socket (61) \| Connected. \| 2016-10-06 15:23:34 GainCapital FIX Trading socket (61) \| Starting TLS 1.2 connection. \| 2016-10-06 15:23:34 GainCapital FIX Trading socket (61) \| SSL connection established. \| 2016-10-06 15:23:35 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:23:35 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:24:05 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:24:34 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:24:34 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:24:34 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:24:34 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:24:34 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:24:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:24:34 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:24:37 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:24:37 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:24:37 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:24:37 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:24:37 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:24:37 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:24:37 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:24:38 * GainCapital FIX Trading socket (61) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:24:38 GainCapital FIX Trading socket (61) \| SSL has been shut down. \| 2016-10-06 15:24:38 GainCapital FIX Trading socket (61) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:24:38 GainCapital FIX Trading socket (61) \| Shutdown and closed. \| 2016-10-06 15:24:38 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:24:38 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:24:38 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:24:40 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:24:40 GainCapital FIX Trading socket (63) \| Connected. \| 2016-10-06 15:24:40 GainCapital FIX Trading socket (63) \| Starting TLS 1.2 connection. \| 2016-10-06 15:24:40 GainCapital FIX Trading socket (63) \| SSL connection established. \| 2016-10-06 15:24:41 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:24:41 GainCapital FIX Trading socket (63) \| Closed. No error. \| 2016-10-06 15:24:41 GainCapital FIX Trading socket (63) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:24:41 GainCapital FIX Trading socket (63) \| SSL has been shut down. \| 2016-10-06 15:24:41 GainCapital FIX Trading socket (63) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:24:41 GainCapital FIX Trading socket (63) \| Shutdown and closed. \| 2016-10-06 15:24:41 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:24:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:24:41 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:24:41 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:24:41 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:24:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:24:41 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:24:44 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:24:44 GainCapital FIX Trading socket (64) \| Connected. \| 2016-10-06 15:24:44 GainCapital FIX Trading socket (64) \| Starting TLS 1.2 connection. \| 2016-10-06 15:24:44 GainCapital FIX Trading socket (64) \| SSL connection established. \| 2016-10-06 15:24:44 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:24:45 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:25:15 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:25:44 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:25:44 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:25:44 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:25:44 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:25:44 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:25:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:25:44 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:25:47 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:25:47 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:25:47 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:25:47 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:25:47 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:25:47 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:25:47 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:25:48 * GainCapital FIX Trading socket (64) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:25:48 GainCapital FIX Trading socket (64) \| SSL has been shut down. \| 2016-10-06 15:25:48 GainCapital FIX Trading socket (64) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:25:48 GainCapital FIX Trading socket (64) \| Shutdown and closed. \| 2016-10-06 15:25:48 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:25:48 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:25:48 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:25:50 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:25:50 GainCapital FIX Trading socket (65) \| Connected. \| 2016-10-06 15:25:50 GainCapital FIX Trading socket (65) \| Starting TLS 1.2 connection. \| 2016-10-06 15:25:50 GainCapital FIX Trading socket (65) \| SSL connection established. \| 2016-10-06 15:25:50 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:25:51 GainCapital FIX Trading socket (65) \| Closed. No error. \| 2016-10-06 15:25:51 GainCapital FIX Trading socket (65) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:25:51 GainCapital FIX Trading socket (65) \| SSL has been shut down. \| 2016-10-06 15:25:51 GainCapital FIX Trading socket (65) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:25:51 GainCapital FIX Trading socket (65) \| Shutdown and closed. \| 2016-10-06 15:25:51 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:25:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:25:51 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:25:51 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:25:51 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:25:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:25:51 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:25:54 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:25:54 GainCapital FIX Trading socket (66) \| Connected. \| 2016-10-06 15:25:54 GainCapital FIX Trading socket (66) \| Starting TLS 1.2 connection. \| 2016-10-06 15:25:54 GainCapital FIX Trading socket (66) \| SSL connection established. \| 2016-10-06 15:25:54 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:25:54 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:26:24 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:26:54 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:26:54 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:26:54 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:26:54 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:26:54 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:26:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:26:54 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:26:57 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:26:57 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:26:57 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:26:57 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:26:57 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:26:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:26:57 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:26:58 * GainCapital FIX Trading socket (66) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:26:58 GainCapital FIX Trading socket (66) \| SSL has been shut down. \| 2016-10-06 15:26:58 GainCapital FIX Trading socket (66) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:26:58 GainCapital FIX Trading socket (66) \| Shutdown and closed. \| 2016-10-06 15:26:58 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:26:58 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:26:58 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| Connected. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| Starting TLS 1.2 connection. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| SSL connection established. \| 2016-10-06 15:27:00 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| Closed. No error. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| SSL has been shut down. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:27:00 GainCapital FIX Trading socket (68) \| Shutdown and closed. \| 2016-10-06 15:27:00 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:27:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:27:00 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:27:00 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:27:00 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:27:00 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:27:00 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:27:03 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:27:03 GainCapital FIX Trading socket (69) \| Connected. \| 2016-10-06 15:27:04 GainCapital FIX Trading socket (69) \| Starting TLS 1.2 connection. \| 2016-10-06 15:27:04 GainCapital FIX Trading socket (69) \| SSL connection established. \| 2016-10-06 15:27:04 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:27:04 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:27:34 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:28:03 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:28:03 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:28:03 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:28:03 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-06 15:28:03 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:28:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:28:03 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:28:06 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-06 15:28:06 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:28:06 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:28:06 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-06 15:28:06 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:28:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:28:06 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-06 15:28:07 * GainCapital FIX Trading socket (69) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:28:07 GainCapital FIX Trading socket (69) \| SSL has been shut down. \| 2016-10-06 15:28:07 GainCapital FIX Trading socket (69) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:28:07 GainCapital FIX Trading socket (69) \| Shutdown and closed. \| 2016-10-06 15:28:07 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:28:07 GAIN Capital/OEC \| Immediate disconnect from trading server detected. On next connect Logout will be sent first. \| 2016-10-06 15:28:07 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:28:09 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:28:09 GainCapital FIX Trading socket (70) \| Connected. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| Starting TLS 1.2 connection. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| SSL connection established. \| 2016-10-06 15:28:10 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| Closed. No error. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| SSL has been shut down. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-06 15:28:10 GainCapital FIX Trading socket (70) \| Shutdown and closed. \| 2016-10-06 15:28:10 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-10-06 15:28:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-06 15:28:10 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-06 15:28:10 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-06 15:28:10 GAIN Capital/OEC \| Disconnected. \| 2016-10-06 15:28:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-06 15:28:10 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-06 15:28:13 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-06 15:28:13 GainCapital FIX Trading socket (71) \| Connected. \| 2016-10-06 15:28:13 GainCapital FIX Trading socket (71) \| Starting TLS 1.2 connection. \| 2016-10-06 15:28:13 GainCapital FIX Trading socket (71) \| SSL connection established. \| 2016-10-06 15:28:13 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:28:14

[2016-10-06 21:34:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Based upon the following messages you are encountering a known problem connecting to Gain Capital that they are going to be resolving over the weekend. GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:27:04 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:27:34 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:28:03 * For further information and help you need to contact Gain Capital. The basic problem is their FIX server is just not responding to the Logon message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-10-07 15:03:38] #3 [Go To First Post]
User110215 - Posts: 4
Hi again, So I called GAIN and they said I needed to update the software so I did and I have the pre-release version 1470 but I still can't connect. I called them again and they said everything was setup on their end for it to work and they said to contact Sierra again, so I'm attaching another log for your reference. Thanks for the help! Reading Internal Order ID file. \| 2016-10-07 10:32:08 Reading Trade Orders file. \| 2016-10-07 10:32:08 Reading Trade Positions file. \| 2016-10-07 10:32:08 Software version: 1470 \| 2016-10-07 10:32:08 Uses New Spreadsheets \| 2016-10-07 10:32:08 Usage end date: 2016-10-23 \| 2016-10-07 10:32:08 Enabled for: Advanced Features. \| 2016-10-07 10:32:08 Enabled for: Advanced Features 2. \| 2016-10-07 10:32:08 Enabled for: Sierra Chart Historical Data Service. \| 2016-10-07 10:32:08 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-10-07 10:32:08 Current selected Data/Trading service: GAIN Capital/OEC \| 2016-10-07 10:32:08 Chart Update Interval: 500 \| 2016-10-07 10:32:08 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-10-07 10:32:08 2016-10-07 08:32:23 Local computer time \| 2016-10-07 10:32:08 2016-10-07 14:32:23 Local computer time in UTC \| 2016-10-07 10:32:08 2016-10-07 10:32:23 Local computer time in SC Time Zone \| 2016-10-07 10:32:08 2016-10-07 14:32:09 Server time in UTC \| 2016-10-07 10:32:08 Local computer UTC time and Server UTC time difference: 5 seconds. \| 2016-10-07 10:32:08 Program path: C:\SierraChart\ \| 2016-10-07 10:32:08 Data Files path: C:\SierraChart\Data\ \| 2016-10-07 10:32:08 OS Version Number: 6.2 \| 2016-10-07 10:32:08 Locale Setting: C \| 2016-10-07 10:32:08 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-07 10:56:31 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-07 10:56:31 GainCapital FIX Trading socket (28) \| Connected. \| 2016-10-07 10:56:31 GainCapital FIX Trading socket (28) \| Starting TLS 1.2 connection. \| 2016-10-07 10:56:31 GainCapital FIX Trading socket (28) \| SSL connection established. \| 2016-10-07 10:56:31 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-07 10:56:32 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-07 10:57:02 Service connection timed out. Will disconnect and retry. \| 2016-10-07 10:57:31 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-07 10:57:31 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-07 10:57:31 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-07 10:57:31 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-07 10:57:31 GAIN Capital/OEC \| Disconnected. \| 2016-10-07 10:57:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-07 10:57:31 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-07 10:57:34 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. \| 2016-10-07 10:57:34 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-10-07 10:57:34 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-10-07 10:57:34 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-07 10:57:34 GAIN Capital/OEC \| Disconnected. \| 2016-10-07 10:57:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-10-07 10:57:34 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. \| 2016-10-07 10:57:35 * GainCapital FIX Trading socket (28) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-10-07 10:57:35 GainCapital FIX Trading socket (28) \| SSL has been shut down. \| 2016-10-07 10:57:35 GainCapital FIX Trading socket (28) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-07 10:57:35 GainCapital FIX Trading socket (28) \| Shutdown and closed. \| 2016-10-07 10:57:35 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-10-07 10:57:35 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-10-07 10:57:37 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-10-07 10:57:37 GainCapital FIX Trading socket (29) \| Connected. \| 2016-10-07 10:57:37 GainCapital FIX Trading socket (29) \| Starting TLS 1.2 connection. \| 2016-10-07 10:57:37 GainCapital FIX Trading socket (29) \| SSL connection established. \| 2016-10-07 10:57:37 GainCapital FIX Trading: Sending the Logon message. \| 2016-10-07 10:57:37 File >> Disconnect selected. \| 2016-10-07 10:57:40 GainCapital FIX Trading: DisconnectFIX called. \| 2016-10-07 10:57:40 GainCapital FIX Trading: Sending a Logout message. \| 2016-10-07 10:57:40 GAIN Capital/OEC \| Disconnected. \| 2016-10-07 10:57:40 Date Time Of Last Edit: 2016-10-07 16:54:00

[2016-10-07 16:52:39] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is the same problem: GainCapital FIX Trading: Sending the Logon message. \| 2016-10-07 10:56:32 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-07 10:57:02 Service connection timed out. Will disconnect and retry. \| 2016-10-07 10:57:31 * According to Gain Capital this will be resolved Sunday evening. It is out of our control. This is what they specifically said: The fix for this issue should hit our production FIX server this weekend. In the meantime customers who have this issue can use our software for free this week. They should contact their broker for a link to download the software as many brokers have their own white label of the OEC Trader. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-07 16:53:15

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