Support Board

Date/Time: Sun, 19 May 2024 05:07:05 +0000

Post From: Connection Issue

[2016-10-06 21:34:04] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Based upon the following messages you are encountering a known problem connecting to Gain Capital that they are going to be resolving over the weekend. GainCapital FIX Trading: Sending the Logon message. \| 2016-10-06 15:27:04 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-06 15:27:34 Service connection timed out. Will disconnect and retry. \| 2016-10-06 15:28:03 * For further information and help you need to contact Gain Capital. The basic problem is their FIX server is just not responding to the Logon message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing