Support Board

Date/Time: Sun, 19 May 2024 05:43:23 +0000

Post From: Connection Issue

[2016-10-07 16:52:39] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is the same problem: GainCapital FIX Trading: Sending the Logon message. \| 2016-10-07 10:56:32 GainCapital FIX Trading: Sent heartbeat to server. \| 2016-10-07 10:57:02 Service connection timed out. Will disconnect and retry. \| 2016-10-07 10:57:31 * According to Gain Capital this will be resolved Sunday evening. It is out of our control. This is what they specifically said: The fix for this issue should hit our production FIX server this weekend. In the meantime customers who have this issue can use our software for free this week. They should contact their broker for a link to download the software as many brokers have their own white label of the OEC Trader. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-07 16:53:15