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Direct MessagesDate/Time: Mon, 29 Apr 2024 14:48:26 +0000
FXCM feed not responding
View Count: 1061
| [2016-06-24 05:29:07] |
| User113734 - Posts: 60 |
|
Hi Sierra, The FXCM feed is currently not responding. My chart shows 'Waiting to download historical data' for the last hour. Thanks! |
| [2016-06-24 05:36:45] |
| |
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The FXCM data feed is fine from the server both for real-time and historical data. Clear the Message Log: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Reconnect to the data feed following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect If you still have the problem of waiting to download historical data, then after about a minute post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-24 05:58:10] |
| User113734 - Posts: 60 |
|
No luck so far... Here is the data log: Created the DTC Protocol server. | 2016-06-24 13:53:10 DTC Protocol Server listening on port 11099. | 2016-06-24 13:53:10 Created the DTC Protocol historical data server. | 2016-06-24 13:53:10 HD Server Manager | Listening on port 11098 | 2016-06-24 13:53:10 Checking for new symbol settings for fxcm | 2016-06-24 13:53:10 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-24 13:53:10 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-06-24 13:53:10 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-06-24 13:53:10 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-06-24 13:53:15 Symbol settings are up-to-date for fxcm | 2016-06-24 13:53:16 SC Forex Data (FXCM) | Connected to data server. | 2016-06-24 13:53:19 Using Bid/Ask average for last trade price for AUDUSD | 2016-06-24 13:53:19 SC DTC Data | Starting real-time market data updates for: AUDUSD. ID: 1 | 2016-06-24 13:53:19 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2016-06-24 13:53:19 Intraday data recording state for symbol AUDUSD is set to download 'Pending'. | 2016-06-24 13:53:19 Delaying start of download for AUDUSD | 2016-06-24 13:53:19 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-06-24 13:53:19 Socket (4) | Connected. | 2016-06-24 13:53:20 SC DTC Data | Connected to server. | 2016-06-24 13:53:20 SC DTC Data | Sending Encoding Request to server | 2016-06-24 13:53:20 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-06-24 13:53:21 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-06-24 13:53:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-06-24 13:53:21 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-06-24 13:53:21 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-06-24 13:53:21 SC DTC Data | Sending logon request message. | 2016-06-24 13:53:21 SC DTC Data | Received logon response. | 2016-06-24 13:53:22 SC DTC Data | Server Name: SC Realtime Server. | 2016-06-24 13:53:22 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-06-24 13:53:22 SC DTC Data | Successfully connected. | 2016-06-24 13:53:22 SC DTC Data | Restarting real-time data updates for symbol: AUDUSD | 2016-06-24 13:53:22 Delaying start of download for AUDUSD | 2016-06-24 13:53:23 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'Better Volume indicator' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Notice: The study 'ECIAnchorDeltaV0.5' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-06-24 13:53:27 Using Bid/Ask average for last trade price for EURAUD | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: EURAUD. ID: 2 | 2016-06-24 13:53:45 HD Request # 2 | Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: fxcm | 2016-06-24 13:53:45 HD Request # 2 | Download start Date-Time: 2016-06-24 13:44:36.000 | 2016-06-24 13:53:45 Intraday data recording state for symbol EURAUD is set to download 'Pending'. | 2016-06-24 13:53:45 HD Request # 2 | Using server: ds5.sierracharts.com port 10149 | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for GBPJPY | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: GBPJPY. ID: 3 | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for JPN225 | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: JPN225. ID: 4 | 2016-06-24 13:53:45 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-06-24 13:53:45 Intraday data recording state for symbol JPN225 is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for SPX500 | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: SPX500. ID: 5 | 2016-06-24 13:53:45 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for XAUUSD | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: XAUUSD. ID: 6 | 2016-06-24 13:53:45 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for USOil | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: USOil. ID: 7 | 2016-06-24 13:53:45 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for Copper | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: Copper. ID: 8 | 2016-06-24 13:53:45 Intraday data recording state for symbol Copper is set to download 'Pending'. | 2016-06-24 13:53:45 Intraday data recording state for symbol GBPJPY is set to download 'Pending'. | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: USDX. ID: 9 | 2016-06-24 13:53:45 Intraday data recording state for symbol USDX is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for EURUSD | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: EURUSD. ID: 10 | 2016-06-24 13:53:45 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for GBPUSD | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: GBPUSD. ID: 11 | 2016-06-24 13:53:45 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for USDJPY | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: USDJPY. ID: 12 | 2016-06-24 13:53:45 Intraday data recording state for symbol USDJPY is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for Bund | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: Bund. ID: 13 | 2016-06-24 13:53:45 Intraday data recording state for symbol Bund is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for HKG33 | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: HKG33. ID: 14 | 2016-06-24 13:53:45 Intraday data recording state for symbol HKG33 is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for USDCNH | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: USDCNH. ID: 15 | 2016-06-24 13:53:45 Intraday data recording state for symbol USDCNH is set to download 'Pending'. | 2016-06-24 13:53:45 Using Bid/Ask average for last trade price for GER30 | 2016-06-24 13:53:45 SC DTC Data | Starting real-time market data updates for: GER30. ID: 16 | 2016-06-24 13:53:45 Intraday data recording state for symbol GER30 is set to download 'Pending'. | 2016-06-24 13:53:45 SC Forex Data (FXCM) | Starting real-time market data updates for: ZBU6. ID: 17 | 2016-06-24 13:53:45 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: ZBU6 | 2016-06-24 13:53:45 Intraday data recording state for symbol ZBU6 is set to download 'Pending'. | 2016-06-24 13:53:45 Socket (5) | Connected. | 2016-06-24 13:53:45 HD Request # 2 | Sending historical data logon request message. | 2016-06-24 13:53:45 EURAUD [M] Daily #1 | Reloading chart. | 2016-06-24 13:53:46 GBPJPY [M] Daily #5 | Reloading chart. | 2016-06-24 13:53:46 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-06-24 13:44:36. Record interval: 0. Symbol: AUDUSD | 2016-06-24 13:53:50 HD Request # 2 | Decompressing data. | 2016-06-24 13:53:58 Chart #27 has tagged chart #16 for full recalculation. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:54:09 Chart #27 has tagged chart #16 for full recalculation. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:54:09 GBPJPY [M] 5 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:54:17 HD Request # 2 | Receiving Intraday data for AUDUSD starting at 2016-06-24 13:44:36 | 2016-06-24 13:54:21 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-06-24 13:44:36 | 2016-06-24 13:54:21 Socket (5) | Shutdown and closed. | 2016-06-24 13:54:24 The network socket for historical data has been closed. | 2016-06-24 13:54:24 Chart #50 has tagged chart #49 for full recalculation. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:54:24 Chart #50 has tagged chart #49 for full recalculation. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:54:24 HD Request # 2 | Received 3544 records from 2016-06-24 13:44:36 to 2016-06-24 13:53:58 (9.4 minutes) and wrote 3532 records for AUDUSD | 2016-06-24 13:54:24 HD Request # 2 | Intraday download COMPLETE for AUDUSD. Completion time: 46s. Unique request ID: 1 | 2016-06-24 13:54:24 Removed historical data download ID 1 | 2016-06-24 13:54:24 Real-time Intraday chart data file updates started for AUDUSD | 2016-06-24 13:54:24 Opened cached Intraday file: C:\SierraChart\Data\AUDUSD.scid | 2016-06-24 13:54:24 Intraday chart data file opened for AUDUSD | 2016-06-24 13:54:24 HD Request # 3 | Downloading Historical Daily chart data for EURAUD. Starting date: 2016-06-23. Service: fxcm | 2016-06-24 13:54:24 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2016-06-24 13:54:24 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-06-24 13:54:24 GBPJPY [M] 1 Min #49 | Performing a full recalculation because it has been tagged. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:54:24 Socket (6) | Connected. | 2016-06-24 13:54:24 HD Request # 3 | Sending historical data logon request message. | 2016-06-24 13:54:24 HD Request # 3 | Requesting historical Daily data starting at 2016-06-23. | 2016-06-24 13:54:24 HD Request # 3 | Decompressing data. | 2016-06-24 13:54:24 HD Request # 3 | Receiving historical Daily data for EURAUD starting at 2016-06-23 | 2016-06-24 13:54:24 HD Request # 3 | Writing historical Daily data to the file EURAUD.dly | 2016-06-24 13:54:24 Socket (6) | Shutdown and closed. | 2016-06-24 13:54:24 The network socket for historical data has been closed. | 2016-06-24 13:54:24 HD Request # 3 | Received 2 records from 2016-06-23 00:00:00 to 2016-06-24 00:00:00 (2.0 days) and wrote 2 records for EURAUD | 2016-06-24 13:54:24 HD Request # 3 | Daily download COMPLETE for EURAUD. Completion time: 0s. Unique request ID: 2 | 2016-06-24 13:54:24 Removed historical data download ID 2 | 2016-06-24 13:54:24 HD Request # 4 | Downloading Intraday chart data for EURAUD to the file EURAUD.scid. Service: fxcm | 2016-06-24 13:54:24 HD Request # 4 | Download start Date-Time: 2016-06-24 13:47:14.000 | 2016-06-24 13:54:24 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-06-24 13:54:24 EURAUD [M] Daily #1 | Reloading chart. | 2016-06-24 13:54:24 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-06-24 13:54:24 Socket (7) | Connected. | 2016-06-24 13:54:32 HD Request # 4 | Sending historical data logon request message. | 2016-06-24 13:54:32 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-06-24 13:47:14. Record interval: 0. Symbol: EURAUD | 2016-06-24 13:54:33 HD Request # 4 | Decompressing data. | 2016-06-24 13:54:34 HD Request # 4 | Receiving Intraday data for EURAUD starting at 2016-06-24 13:47:14 | 2016-06-24 13:54:35 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-06-24 13:47:17 | 2016-06-24 13:54:35 Socket (7) | Shutdown and closed. | 2016-06-24 13:55:13 The network socket for historical data has been closed. | 2016-06-24 13:55:13 HD Request # 4 | Received 4509 records from 2016-06-24 13:47:14 to 2016-06-24 13:54:34 (7.3 minutes) and wrote 4504 records for EURAUD | 2016-06-24 13:55:13 HD Request # 4 | Intraday download COMPLETE for EURAUD. Completion time: 41s. Unique request ID: 3 | 2016-06-24 13:55:13 Removed historical data download ID 3 | 2016-06-24 13:55:13 Real-time Intraday chart data file updates started for EURAUD | 2016-06-24 13:55:13 Opened cached Intraday file: C:\SierraChart\Data\EURAUD.scid | 2016-06-24 13:55:13 Intraday chart data file opened for EURAUD | 2016-06-24 13:55:13 HD Request # 5 | Downloading Historical Daily chart data for GBPJPY. Starting date: 2016-06-23. Service: fxcm | 2016-06-24 13:55:13 HD Request # 5 | Using server: ds5.sierracharts.com port 10149 | 2016-06-24 13:55:13 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-06-24 13:55:13 Chart #30 has tagged chart #29 for full recalculation. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:55:13 Chart #31 has tagged chart #22 for full recalculation. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:55:13 EURAUD [M] 1 Min #29 | Performing a full recalculation because it has been tagged. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:55:13 EURAUD [M] 5 Min #22 | Performing a full recalculation because it has been tagged. Chartbook: PRO ACCOUNT II.cht | 2016-06-24 13:55:13 SC DTC Data | There has been no activity on the network socket. Will reconnect. | 2016-06-24 13:55:20 Socket (4) | Shutdown and closed. | 2016-06-24 13:55:20 SC DTC Data | Disconnected from the server. | 2016-06-24 13:55:20 SC DTC Data | Data feed disconnected. Will reconnect. | 2016-06-24 13:55:20 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 10048 | 2016-06-24 13:55:22 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-06-24 13:55:22 Socket (10) | Connected. | 2016-06-24 13:55:22 SC DTC Data | Connected to server. | 2016-06-24 13:55:22 SC DTC Data | Sending Encoding Request to server | 2016-06-24 13:55:22 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-06-24 13:55:22 SC DTC Data | Sending logon request message. | 2016-06-24 13:55:22 SC DTC Data | Received logon response. | 2016-06-24 13:55:23 SC DTC Data | Server Name: SC Realtime Server. | 2016-06-24 13:55:23 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-06-24 13:55:23 SC DTC Data | Successfully connected. | 2016-06-24 13:55:23 Intraday data recording state for symbol AUDUSD is set to download 'Pending'. | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: AUDUSD | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: Bund | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: Copper | 2016-06-24 13:55:23 Intraday data recording state for symbol EURAUD is set to download 'Pending'. | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: EURAUD | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: EURUSD | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: GBPJPY | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: GBPUSD | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: HKG33 | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: JPN225 | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: SPX500 | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: USDCNH | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: USDJPY | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: USDX | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: USOil | 2016-06-24 13:55:23 SC DTC Data | Restarting real-time data updates for symbol: XAUUSD | 2016-06-24 13:55:23 Socket (8) | Shutdown and closed. | 2016-06-24 13:55:32 HD Request # 5 | Error downloading historical Daily data for GBPJPY. The network socket has been closed. Retrying download. | 2016-06-24 13:55:32 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPJPY | 2016-06-24 13:55:32 HD Request # 6 | Downloading Historical Daily chart data for GBPJPY. Starting date: 2016-06-23. Service: fxcm | 2016-06-24 13:55:32 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2016-06-24 13:55:32 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-06-24 13:55:32 Socket (11) | Connected. | 2016-06-24 13:55:42 HD Request # 6 | Sending historical data logon request message. | 2016-06-24 13:55:42 File >> Disconnect selected. | 2016-06-24 13:56:01 Canceling download request for JPN225 Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 5 | 2016-06-24 13:56:01 Canceling download request for SPX500 Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 6 | 2016-06-24 13:56:01 Canceling download request for XAUUSD Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 7 | 2016-06-24 13:56:01 Canceling download request for USOil Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 8 | 2016-06-24 13:56:01 Canceling download request for Copper Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 9 | 2016-06-24 13:56:01 Canceling download request for GBPJPY Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 10 | 2016-06-24 13:56:01 Canceling download request for USDX Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 11 | 2016-06-24 13:56:01 Canceling download request for EURUSD Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 12 | 2016-06-24 13:56:01 Canceling download request for GBPUSD Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 13 | 2016-06-24 13:56:01 Canceling download request for USDJPY Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 14 | 2016-06-24 13:56:01 Canceling download request for Bund Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 15 | 2016-06-24 13:56:01 Canceling download request for HKG33 Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 16 | 2016-06-24 13:56:01 Canceling download request for USDCNH Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 17 | 2016-06-24 13:56:01 Canceling download request for GER30 Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 18 | 2016-06-24 13:56:01 Canceling download request for ZBU6 Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 19 | 2016-06-24 13:56:01 Canceling download request for AUDUSD Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 20 | 2016-06-24 13:56:01 Canceling download request for EURAUD Intraday data. | 2016-06-24 13:56:01 Removed historical data download ID 21 | 2016-06-24 13:56:01 HD Request # 6 | Download canceled. | 2016-06-24 13:56:01 Socket (11) | Shutdown and closed. | 2016-06-24 13:56:01 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPJPY | 2016-06-24 13:56:01 HD Request # 6 | Daily download COMPLETE for GBPJPY. Completion time: 29s. Unique request ID: 4 | 2016-06-24 13:56:01 Removed historical data download ID 4 | 2016-06-24 13:56:01 Socket (10) | Shutdown and closed. | 2016-06-24 13:56:01 SC DTC Data | Disconnected from the server. | 2016-06-24 13:56:01 SC Forex Data (FXCM) | Disconnected. | 2016-06-24 13:56:01 GBPJPY [M] Daily #5 | Reloading chart. | 2016-06-24 13:56:02 SC Forex Data (FXCM) | Connected to data server. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for AUDUSD | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: AUDUSD. ID: 1 | 2016-06-24 13:56:10 SC DTC Data | Connecting to the server ds5.sierracharts.com. Port 443 | 2016-06-24 13:56:10 Intraday data recording state for symbol AUDUSD is set to download 'Pending'. | 2016-06-24 13:56:10 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-06-24 13:56:10 Delaying start of download for AUDUSD | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for EURAUD | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: EURAUD. ID: 2 | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for GBPJPY | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: GBPJPY. ID: 3 | 2016-06-24 13:56:10 Intraday data recording state for symbol EURAUD is set to download 'Pending'. | 2016-06-24 13:56:10 Intraday data recording state for symbol GBPJPY is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for Bund | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: Bund. ID: 4 | 2016-06-24 13:56:10 Intraday data recording state for symbol Bund is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for Copper | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: Copper. ID: 5 | 2016-06-24 13:56:10 Intraday data recording state for symbol Copper is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for HKG33 | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: HKG33. ID: 6 | 2016-06-24 13:56:10 Intraday data recording state for symbol HKG33 is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for USDCNH | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: USDCNH. ID: 7 | 2016-06-24 13:56:10 Intraday data recording state for symbol USDCNH is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for GER30 | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: GER30. ID: 8 | 2016-06-24 13:56:10 Intraday data recording state for symbol GER30 is set to download 'Pending'. | 2016-06-24 13:56:10 SC Forex Data (FXCM) | Starting real-time market data updates for: ZBU6. ID: 9 | 2016-06-24 13:56:10 SC Forex Data (FXCM) | Subscribing to streaming market data in the service client is not supported. Symbol: ZBU6 | 2016-06-24 13:56:10 Intraday data recording state for symbol ZBU6 is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for SPX500 | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: SPX500. ID: 10 | 2016-06-24 13:56:10 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for XAUUSD | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: XAUUSD. ID: 11 | 2016-06-24 13:56:10 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2016-06-24 13:56:10 HD Request # 7 | Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: fxcm | 2016-06-24 13:56:10 HD Request # 7 | Download start Date-Time: 2016-06-24 13:53:58.000 | 2016-06-24 13:56:10 HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2016-06-24 13:56:10 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for JPN225 | 2016-06-24 13:56:10 SC DTC Data | Starting real-time market data updates for: JPN225. ID: 12 | 2016-06-24 13:56:10 Intraday data recording state for symbol JPN225 is set to download 'Pending'. | 2016-06-24 13:56:10 Using Bid/Ask average for last trade price for USOil | 2016-06-24 13:56:11 SC DTC Data | Starting real-time market data updates for: USOil. ID: 13 | 2016-06-24 13:56:11 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2016-06-24 13:56:11 SC DTC Data | Starting real-time market data updates for: USDX. ID: 14 | 2016-06-24 13:56:11 Intraday data recording state for symbol USDX is set to download 'Pending'. | 2016-06-24 13:56:11 Socket (13) | Connected. | 2016-06-24 13:56:11 HD Request # 7 | Sending historical data logon request message. | 2016-06-24 13:56:11 Using Bid/Ask average for last trade price for EURUSD | 2016-06-24 13:56:11 SC DTC Data | Starting real-time market data updates for: EURUSD. ID: 15 | 2016-06-24 13:56:11 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2016-06-24 13:56:11 Using Bid/Ask average for last trade price for GBPUSD | 2016-06-24 13:56:11 SC DTC Data | Starting real-time market data updates for: GBPUSD. ID: 16 | 2016-06-24 13:56:11 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. | 2016-06-24 13:56:11 Using Bid/Ask average for last trade price for USDJPY | 2016-06-24 13:56:11 SC DTC Data | Starting real-time market data updates for: USDJPY. ID: 17 | 2016-06-24 13:56:11 Intraday data recording state for symbol USDJPY is set to download 'Pending'. | 2016-06-24 13:56:11 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2016-06-24 13:53:58. Record interval: 0. Symbol: AUDUSD | 2016-06-24 13:56:11 HD Request # 7 | Decompressing data. | 2016-06-24 13:56:12 HD Request # 7 | Receiving Intraday data for AUDUSD starting at 2016-06-24 13:53:58 | 2016-06-24 13:56:12 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-06-24 13:53:59 | 2016-06-24 13:56:12 Socket (13) | Shutdown and closed. | 2016-06-24 13:56:12 The network socket for historical data has been closed. | 2016-06-24 13:56:12 HD Request # 7 | Received 424 records from 2016-06-24 13:53:58 to 2016-06-24 13:56:11 (2.2 minutes) and wrote 420 records for AUDUSD | 2016-06-24 13:56:12 HD Request # 7 | Intraday download COMPLETE for AUDUSD. Completion time: 0s. Unique request ID: 22 | 2016-06-24 13:56:12 Removed historical data download ID 22 | 2016-06-24 13:56:12 Real-time Intraday chart data file updates started for AUDUSD | 2016-06-24 13:56:12 Opened cached Intraday file: C:\SierraChart\Data\AUDUSD.scid | 2016-06-24 13:56:12 Intraday chart data file opened for AUDUSD | 2016-06-24 13:56:12 Delaying start of download for EURAUD | 2016-06-24 13:56:12 Socket (12) | Connected. | 2016-06-24 13:56:16 SC DTC Data | Connected to server. | 2016-06-24 13:56:16 SC DTC Data | Sending Encoding Request to server | 2016-06-24 13:56:16 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-06-24 13:56:16 SC DTC Data | Sending logon request message. | 2016-06-24 13:56:16 SC DTC Data | Received logon response. | 2016-06-24 13:56:17 SC DTC Data | Server Name: SC Realtime Server. | 2016-06-24 13:56:17 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-06-24 13:56:17 SC DTC Data | Successfully connected. | 2016-06-24 13:56:17 Intraday data recording state for symbol AUDUSD is set to download 'Pending'. | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: AUDUSD | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: Bund | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: Copper | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: EURAUD | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: EURUSD | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: GBPJPY | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: GBPUSD | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: HKG33 | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: JPN225 | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: SPX500 | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: USDCNH | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: USDJPY | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: USDX | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: USOil | 2016-06-24 13:56:17 SC DTC Data | Restarting real-time data updates for symbol: XAUUSD | 2016-06-24 13:56:17 Delaying start of download for EURAUD | 2016-06-24 13:56:22 HD Request # 8 | Downloading Intraday chart data for EURAUD to the file EURAUD.scid. Service: fxcm | 2016-06-24 13:56:23 HD Request # 8 | Download start Date-Time: 2016-06-24 13:54:34.000 | 2016-06-24 13:56:23 HD Request # 8 | Using server: ds4.sierracharts.com port 10149 | 2016-06-24 13:56:23 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-06-24 13:56:23 Socket (14) | Connected. | 2016-06-24 13:56:23 HD Request # 8 | Sending historical data logon request message. | 2016-06-24 13:56:23 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2016-06-24 13:54:34. Record interval: 0. Symbol: EURAUD | 2016-06-24 13:56:25 HD Request # 8 | Decompressing data. | 2016-06-24 13:56:25 HD Request # 8 | Receiving Intraday data for EURAUD starting at 2016-06-24 13:54:34 | 2016-06-24 13:56:25 HD Request # 8 | Timestamp of first Intraday data file record written: 2016-06-24 13:54:34 | 2016-06-24 13:56:25 |
| [2016-06-24 06:16:36] |
| User113734 - Posts: 60 |
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I just tried on a second PC and same issue.. Note, I mainly use GBPJPY pair...
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| [2016-06-24 06:33:21] |
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This is due to a network connectivity issue. As a temporary solution set the Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 1 Minute: https://www.sierrachart.com/index.php?page=doc/doc_DataSourceSettings.php#IntradayStorageUnit After changing this reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect If there is any missing data in the charts, follow instructions on this page to re-download the missing data: https://www.sierrachart.com/index.php?l=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-24 06:35:15
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| [2016-06-24 06:57:55] |
| User113734 - Posts: 60 |
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Updating again! :)
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| [2016-06-24 07:12:03] |
| User113734 - Posts: 60 |
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Now back to 'waiting to download' even on solution you provided... question, when u say, network connectivity, u mean at my end? my connection seems to be find....
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| [2016-06-24 07:54:34] |
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The network connectivity issue can be anywhere. We do not know where it is. More than likely in your area. It could have something to do with increased activity on the Internet due to the Brexit. We have ran several tests on our side just now to all three of our servers and the response is fine. This is going from the Australia/NZ area to the North American area where the servers are. This is the result: HD Request # 42 | Received 37141 records from 2016-06-23 14:42:39 to 2016-06-24 03:53:05 (13.2 hours) and wrote 37141 records for GER30 | 2016-06-24 03:53:06 Added 16 Time and Sales records to Intraday data file for GER30 after download. | 2016-06-24 03:53:06 HD Request # 42 | Intraday download COMPLETE for GER30. Completion time: 3s. Unique request ID: 40 | 2016-06-24 03:53:06 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-24 07:55:27] |
| User113734 - Posts: 60 |
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Thanks. It is back to stable for the last 30m.
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| [2016-07-05 17:24:40] |
| User92573 - Posts: 483 |
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Experiencing the same problems. Please can you confirm the default Storage unit for the SC Forex data (FXCM) feed?
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| [2016-07-05 17:29:33] |
| User92573 - Posts: 483 |
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The Support page FXCM feed not responding says 1 minute? My setting are also: Non-tick 3650 1-Tick Data 3650 Whereas the above page shows 31 & 7, respectively. Are my settings incorrect? Many thanks |
| [2016-07-05 17:41:13] |
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Do not assume you are having the same problem. Describe the issue you are having. The settings you are using are not incorrect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-05 17:41:54
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| [2016-07-06 06:09:29] |
| User92573 - Posts: 483 |
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Of course, I'll remember that in future. Please can you confirm the default Storage unit for the SC Forex data (FXCM) feed? |
| [2016-07-06 06:15:04] |
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There is not a default Intraday Data Storage Time Unit. It can be as low as 1 Tick or as high as 1 Minute. The default is 1 Second. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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