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Date/Time: Thu, 16 May 2024 18:22:40 +0000



Post From: FXCM feed not responding

[2016-06-24 06:33:21]
Sierra Chart Engineering - Posts: 104368
This is due to a network connectivity issue.

As a temporary solution set the Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 1 Minute:
https://www.sierrachart.com/index.php?page=doc/doc_DataSourceSettings.php#IntradayStorageUnit

After changing this reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect

If there is any missing data in the charts, follow instructions on this page to re-download the missing data:
https://www.sierrachart.com/index.php?l=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-06-24 06:35:15