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Direct MessagesDate/Time: Fri, 03 May 2024 13:44:46 +0000
Sierra Chart 1403 not working
View Count: 1300
| [2016-05-02 22:22:33] |
| rhovega - Posts: 279 |
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Sierra Chart (version 1403) is not running anymore. Executing SierraChart.exe results in three instances of SierraChart.exe showing up on the Task Manager, each of 144K. And nothing else. Furthermore, I cannot end these SierraChart.exe processes via the Task Manager’s End Process button, forcing me to restart the computer. Given that, I proceeded to attempt reinstalling Sierra Chart (version 1403). Executing SierraChartSetupNoCLRPrerelease.exe also results in three instances of SierraChart.exe showing up on the Task Manager, each of 128K, and nothing else. I also cannot end these SierraChartSetupNoCLRPrerelease.exe processes via the Task Manager’s End Process button, forcing me to restart the computer. Exactly as reported by another user on this post: Unable to install Sierra Charts . Now that I recall, installing Sierra Chart (version 1403) always failed via the executable, and how I managed to update was via Sierra Chart / Help / Download PreRelease. I just reinstalled version 1400 and it works fine. Date Time Of Last Edit: 2016-05-02 22:36:13
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| [2016-05-02 22:40:16] |
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Can we call you now to look into this? Are you in the US? Could you set your US number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-02 22:41:09
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| [2016-05-02 22:59:47] |
| rhovega - Posts: 279 |
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Sure. Needs to be at 1915 EST (in 15 minutes) if you want to do this today. Just updated phone number.
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| [2016-05-02 23:26:03] |
| rhovega - Posts: 279 |
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See you are not calling. I get busy at 1945 EST. Can also do 2200 EST or tomorrow around noon. You could email me to coordinate.
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| [2016-05-02 23:38:39] |
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We apologize, we got busy with something. We can do 22 EST. Around that time we will update the thread. You should get an email notification as long as you are subscribed to this thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-03 04:47:55] |
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This is an issue related to the Sierra Chart installer and some unusual problem occurring on the user's particular system. We do not think anyone else will encounter this and we have no other reports of it. The issue will no longer be relevant in about a week or two when we release a new Sierra Chart installer which is totally different than the current one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-03 03:30:43] |
| rhovega - Posts: 279 |
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I have been running version 1405 for the last month. I just tried updating to the latest version, both via downloading from within SC, or by downloading the installer and executing it. Neither is working. I experience the exact same problem as initially reported on this thread. Running Win7 Ultimate 64bits SP1. I need assistance with this please.
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| [2016-06-03 03:42:04] |
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I experience the exact same problem as initially reported on this thread. Now this cannot be! The two installers are totally radically different compared to each other. If you are having the same problem then you must be having a problem on your system. We do not have any other reports of this.We recommend trying another computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-03 03:42:13
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| [2016-06-03 22:05:36] |
| rhovega - Posts: 279 |
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It can be, because it is. The exact same problem, with the three installers that cannot be terminated. Which you did observe when you used Team Viewer to get into my computer. It clearly as an issue between Sierra Chart and my system. My system has no other issues with any other applications. So the problem is with Sierra Chart and my system, not just my system. It goes both ways. You choose to offer no support on this. You should realize that reinstalling a whole system is a lengthy process. You suggesting that is out of line. Fortunately this happens on my laptop, not on my trading station, so actually I could not care less. Who should care is you, because your application has issues it should not have. But alas, go on denying reality. |
| [2016-06-03 22:24:26] |
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There is absolute no doubt this is a system specific issue. We have no other reports of this in the history of the program other than one. And we have no other reports of this involving the Sierra Chart.exe file for 20 years other than your one report here. You choose to offer no support on this. Yes this is true because we have no ability to provide support for this. We have absolutely no idea what is causing this or what to do about it. We are clueless about it other than knowing your system is not functioning properly with the running of programs. And it does not matter if only Sierra Chart is apparently affected. It does not prove that is the problem with with Sierra Chart. Only Microsoft engineering would have the ability to understand this problem. Not us.Who should care is you, because your application has issues it should not have. But alas, go on denying reality. We took the time to use remote assistance to look into the problem because it was concerning, but we realized, that it was something system specific perhaps an issue with with the older NSIS installer and we had no idea what to do about it. Now that it is occurring with the new installer, we know it definitively it is a system specific issue. And there is another thing that you are not recognizing and that is we have a massive amount of more knowledge regarding Sierra Chart and our user base that you do not have. The very fact that you actually saw a multiple instances of Sierra Chart and the Sierra Chart file Downloader actually appearing in the Task Manager Process list is a 100 percent definitive indication that this is an operating system fault. That there can be no doubt about whatsoever. The reason is because only a single instance of those programs can run at a time. This is by design. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-03 22:26:36
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| [2016-06-03 22:30:02] |
| rhovega - Posts: 279 |
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I understand. And I don't really care about support on this. I do care about your manners. Its as almost every time I ask for support I am expecting some rude response. Saying "Now this cannot be!" is wrong - you are calling me a liar by saying that. No need to respond.
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| [2016-06-03 23:16:25] |
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Saying "Now this cannot be!" is wrong - you are calling me a liar by saying that.
You misunderstood. We had thought the problem was a combination of your system and the NSIS installer that was used previously. So we thought for sure you would not have a problem with the new installer.When you encountered this again, we thought that this cannot possibly be with the understanding of our previous analysis as to the source of the problem. However, in the next sentence we go on to say that if you are having this problem, then it must be system specific. And to try another system to prove that it is system specific. We never mentioned reinstalling the OS. Its as almost every time I ask for support I am expecting some rude response. This has more to do with a particular question, scope of support, expectation or comment from a user. You cannot look at the responses in isolation. And also have to consider we are direct and to the point and are not here to be "nice" with wording. But certainly helpful within the bounds of our support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-04 00:09:30
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