Support Board
Date/Time: Thu, 03 Jul 2025 13:46:02 +0000
Post From: Sierra Chart 1403 not working
| [2016-06-03 22:24:26] |
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There is absolute no doubt this is a system specific issue. We have no other reports of this in the history of the program other than one. And we have no other reports of this involving the Sierra Chart.exe file for 20 years other than your one report here. You choose to offer no support on this. Yes this is true because we have no ability to provide support for this. We have absolutely no idea what is causing this or what to do about it. We are clueless about it other than knowing your system is not functioning properly with the running of programs. And it does not matter if only Sierra Chart is apparently affected. It does not prove that is the problem with with Sierra Chart. Only Microsoft engineering would have the ability to understand this problem. Not us.Who should care is you, because your application has issues it should not have. But alas, go on denying reality. We took the time to use remote assistance to look into the problem because it was concerning, but we realized, that it was something system specific perhaps an issue with with the older NSIS installer and we had no idea what to do about it. Now that it is occurring with the new installer, we know it definitively it is a system specific issue. And there is another thing that you are not recognizing and that is we have a massive amount of more knowledge regarding Sierra Chart and our user base that you do not have. The very fact that you actually saw a multiple instances of Sierra Chart and the Sierra Chart file Downloader actually appearing in the Task Manager Process list is a 100 percent definitive indication that this is an operating system fault. That there can be no doubt about whatsoever. The reason is because only a single instance of those programs can run at a time. This is by design. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-03 22:26:36
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