Support Board
Date/Time: Mon, 12 May 2025 01:23:36 +0000
Account Control Panel - Does not open
View Count: 814
| [2016-03-08 17:59:19] |
| AP - Posts: 117 |
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Please again, Not sure why Account Control panel does not open - any advise? Also, Number Bars Study is not working - any reason why? |
| [2016-03-08 19:35:52] |
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Be more precise about the problem. When we go to this page, it displays properly for us: https://www.sierrachart.com/usercp.php Also, Number Bars Study is not working - any reason why? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-08 20:26:58] |
| AP - Posts: 117 |
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Sorry about this; actually it was not working earlier on and when I tried on another browser - it was fine. It just was frustrating to not have it work seamlessly. I was simply checking if a part of the application is not working and maybe that is the reason number bars were not showing up. Please close this ticket. I will be more specific in future. |
| [2016-03-09 22:41:51] |
| User549947 - Posts: 1 |
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This thread showcases the one thing that is wrong with Sierra Charts. The OP's Numbers Bars question is certainly not smart, and can't be answered. Yet the response does not need to be disrespectful. A proper response would be something in the lines of "please describe the problem in more detail and we will do our best to help". I wonder if Sierra Chart support engineers are business owners, or simple employees?
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| [2016-03-09 22:59:14] |
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There was a reason why the question was answered in the way that it was. We will not go into further details about that. Yet the response does not need to be disrespectful.
This works both ways. And we genuinely did think that it was a potential joke and we have to be aware of support abuses. "please describe the problem in more detail and we will do our best to help".
Sometimes yes but sometimes this can be a mistake. Once again we will not go into further details but in general it has to do with support load from particular users and the kinds of questions being asked.If you operate on the side that we do, you will quickly recognize that we cannot always be completely accommodating. For various reasons it is detrimental to the user base and for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-09 23:02:27
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| [2016-03-09 23:06:23] |
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There are times where we are not going to make support easy and shift the burden to the user and encourage them to determine the problem on their own. This is to the benefit of everybody. This is usually not the case but based upon the kinds of questions being asked, we may have to put the burden on the user. This is not related to the original question, but it is in response to this where this is not always the right response: A proper response would be something in the lines of "please describe the problem in more detail and we will do our best to help".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-09 23:08:38
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| [2016-03-09 23:10:28] |
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Also, most businesses when they refuse to help a particular customer for whatever reason, will simply just say nothing rather than saying this: A proper response would be something in the lines of "please describe the problem in more detail and we will do our best to help". We feel it is important to respond and simply say the question is not within the scope of our support or you need to determine what the problem is. Usually the last part is in response to programming questions. In summary, our support policies will not change. There is nothing wrong with Sierra Chart support. We do our very best to help but only within reasonable limits. If there is something wrong with the software we will be on top of it as quickly as possible. You also need to understand the aspect of our support when it comes to external problems or external services that we have no control over whatsoever. This is the area that we get extremely burdened with. Connection problems, data problems, or pricing questions involving exchange fees and garbage like that. None of this we have any control over or can change or do anything to improve upon. Although these comments here are not in relation to the original questions asked in this thread. Just in response to the quoted part. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-10 01:09:21
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