Support Board
Date/Time: Wed, 14 May 2025 08:19:36 +0000
Post From: Account Control Panel - Does not open
| [2016-03-09 23:10:28] |
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Also, most businesses when they refuse to help a particular customer for whatever reason, will simply just say nothing rather than saying this: A proper response would be something in the lines of "please describe the problem in more detail and we will do our best to help". We feel it is important to respond and simply say the question is not within the scope of our support or you need to determine what the problem is. Usually the last part is in response to programming questions. In summary, our support policies will not change. There is nothing wrong with Sierra Chart support. We do our very best to help but only within reasonable limits. If there is something wrong with the software we will be on top of it as quickly as possible. You also need to understand the aspect of our support when it comes to external problems or external services that we have no control over whatsoever. This is the area that we get extremely burdened with. Connection problems, data problems, or pricing questions involving exchange fees and garbage like that. None of this we have any control over or can change or do anything to improve upon. Although these comments here are not in relation to the original questions asked in this thread. Just in response to the quoted part. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-10 01:09:21
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