Support Board
Date/Time: Wed, 14 May 2025 08:20:40 +0000
Post From: Account Control Panel - Does not open
| [2016-03-09 22:59:14] |
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There was a reason why the question was answered in the way that it was. We will not go into further details about that. Yet the response does not need to be disrespectful.
This works both ways. And we genuinely did think that it was a potential joke and we have to be aware of support abuses. "please describe the problem in more detail and we will do our best to help".
Sometimes yes but sometimes this can be a mistake. Once again we will not go into further details but in general it has to do with support load from particular users and the kinds of questions being asked.If you operate on the side that we do, you will quickly recognize that we cannot always be completely accommodating. For various reasons it is detrimental to the user base and for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-09 23:02:27
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