Home >> Support Board

Support Board

Date/Time: Thu, 16 May 2024 02:25:59 +0000

How to Post a Message for Support

Chart configuration and Hot Keys enable.

View Count: 1928

[2015-12-30 00:44:16] #1 [Go To First Post]
User344478 - Posts: 144
FIRST EMAIL. On 12/29/2015 7:53 PM: > Hi There: > > I made the trade NGF6 2015-12-24 at 10:30AM. > Trade logs which Brian Zajac AMP broker emailed to me 2015-12-24 show the prices 2.003 and 2.004. Those prices I do not see on my chart. I see minimum price 2.011. That is a contradiction. If the price was 2.011 I would make the profit, but I got lost because log show 2.003 and 2.004. Besides that if my chart show untrue results my future trades would be false. > > Thank you upfront SECOND EMAIL On 12/29/2015 8:34 PM: > To whom it may concern: > > > This is my a follow-up e-mail and I am asking you for assistance with making the charts show up correctly. It’s a platform issue which led to a bad trade, and I ask you to help me out configure my charts correctly so I can see the correct prices display. > >THIRD EMAIL. I am getting the issue in the attached screenshot--it says "Trading keyboard shortcuts NOT enabled. Enable with Trade -> Trading Keyboard Shortcuts Enabled. > > But when I do that, nothing happens, so hot keys still cannot be enabled. > > Can you please let me know if there is any other workaround? Date Time Of Last Edit: 2015-12-30 01:43:37

[2015-12-30 00:46:20] #2 [Go To First Post]
User344478 - Posts: 144
Thank you upfront

[2015-12-30 03:52:22] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Those prices I do not see on my chart. I see minimum price 2.011. That is a contradiction. Scroll the chart to this point in time you are referring to. Enable Chart >> Show Rollover Dates. Post an image of the chart by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Let us know the time zone you have Sierra Chart set to. Refer to: http://www.sierrachart.com/index.php?page=doc/doc_TimeZone.html I am getting the issue in the attached screenshot--it says "Trading keyboard shortcuts NOT enabled. Enable with Trade -> Trading Keyboard Shortcuts Enabled. > > But when I do that, nothing happens, so hot keys still cannot be enabled. The first step is for you to carefully go over the related documentation for this to make sure you are doing everything properly. Here it is: http://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#KeyboardShortcuts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-30 03:53:19

[2015-12-30 11:19:29] #4 [Go To First Post]
User344478 - Posts: 144
Hi, My Time Zone is: New York(-5EST/-4EDT). I could not paste image. Instead of command: Paste, I see the window: Select All, Inspect Element, View Source.

[2015-12-30 17:55:28] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is another way to provide the chart. Go to the chart and scroll to the position where you see the problem you are describing and select Edit >> Screen Images >> Send Chart to Support. When you do that, let us know here when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-30 18:01:04

[2015-12-30 19:31:37] #6 [Go To First Post]
User344478 - Posts: 144
Hi I have sent chart to support. G.K.

[2015-12-30 20:18:00] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is a chart showing the full price movement of that symbol: http://www.sierrachart.com/image.php?l=1451506586993.png Your chart will not show the High and Low values because you have a Graph Draw Type which is showing only the Last trade price. Based upon what we see we recommend setting Chart >> Chart Settings >> Bar Period Type to *Number of Trades per Bar* and in the box below set it to 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-30 20:18:32

[2016-06-14 18:40:56] #8 [Go To First Post]
User344478 - Posts: 144
Id like Customize Keyboard Shortcuts namely BUYand SELL in Main Menu of Trade Window of DOM. But in Trading Keyboard Shortcuts there are no BUY and SELL. May be different commands have it or there is different way to help me.

[2016-06-14 22:02:06] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What order type did you want to use? There also needs to be an order type. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-16 15:23:10] #10 [Go To First Post]
User344478 - Posts: 144
I want to use order type: Send Attached Order-Position

[2016-06-16 19:16:21] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This will be added. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-16 20:24:14] #12 [Go To First Post]
User344478 - Posts: 144
How I get to know this have added or tell when this will be added.

[2016-06-16 20:54:55] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will be adding it today, so will be out in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-17 02:53:51] #14 [Go To First Post]
User344478 - Posts: 144
Id like also Customize Keyboard Shortcuts namely Buy Stop and Sell Stop in Order Entry Ladder of DOM. But in Trading Keyboard Shortcuts there are no Buy Stop and Sell Stop (plus or minus couple of ticks)easier. I want to use order type: Send Attached Order-Position. Will you add Buy and Sell Stops as such?

[2016-06-20 17:12:46] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These have been added to the latest prerelease. Update following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-07-14 02:03:07] #16 [Go To First Post]
User344478 - Posts: 144
Hi, In trading keyboard shortcuts there are : -Buy Stop Ask +3 ticks and -Sell Stop Bid -3 ticks. Is it possible to increase a quantity of ticks more than 3 for both of them?

[2016-07-14 02:19:16] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No, not at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-07-15 19:01:44] #18 [Go To First Post]
User344478 - Posts: 144
I customized keyboard shortcuts. I have Buy and Sell Stops( B and S stop) and Buy and Sell triggered trial stops (B and S TTS). B and S stops -closer to Current Price, B and S TTS -farther. I trade live today and B and S stops become farther from current price -I lost. How I can avoid that situation?

[2016-07-15 19:03:25] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not understand what you are asking about. This is not making sense to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-09 03:04:34] #20 [Go To First Post]
User344478 - Posts: 144
Hi I get message when click trading keyboard shortcuts- Stop order tick up and down: caught on unhandled exception. What is that?

[2016-08-09 05:03:49] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot duplicate the problem. We just tested this now. That exception should not be occurring. Could you provide us your Chartbook that you are using these commands with. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Also let us know the particular Chart Number you are using these commands with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-09 15:52:42] #22 [Go To First Post]
User344478 - Posts: 144
In the box: Data Files Folder I only see C:/Users/gennady and there is no file with extension cht. When I click on Select button underneath there is no folder with Chartbook file. If I continue to Attaching a file after Browse appears only file Sierra3.cfg C:/Sierra Chart, and the same in Upload File. I make it private, then Submit New Replay, and Action Result is x Blank Posts are not allowed x error replaying to thread.

[2016-08-09 16:03:53] #23 [Go To First Post]
User344478 - Posts: 144
Rithmic Trading \| Using primary service for historical data for QOV6-COMEX \| 2016-08-09 11:58:38 QOV6-COMEX 1 Sec #1 \| Reloading chart. \| 2016-08-09 11:58:38 Rithmic Trading \| Using primary service for historical data for QOV6-COMEX \| 2016-08-09 11:58:38 QOV6-COMEX #2 \| Reloading chart. \| 2016-08-09 11:58:38 Trading Keyboard Shortcuts NOT enabled. Enable with 'Trade >> Trading Keyboard Shortcuts Enabled'. \| 2016-08-09 12:01:23 * Trading Keyboard Shortcuts NOT enabled. Enable with 'Trade >> Trading Keyboard Shortcuts Enabled'. \| 2016-08-09 12:01:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 32769, wParam: 34328, lParam: 0 \| 2016-08-09 12:01:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 32769, wParam: 34327, lParam: 0 \| 2016-08-09 12:01:57 *

[2016-08-09 16:56:32] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you have set the Data Files Folder to C:/Users/gennady, then when you follow through the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile you will need to navigate to that particular folder after pressing the Browse button. The Chartbook will be in that folder. Also in the message box for the new post that has the Chartbook, just type something like "Chartbook is attached". Otherwise, you will not be able to post a Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-09 16:57:59

[2016-08-09 18:23:22] #25 [Go To First Post]
User344478 - Posts: 144
Chartbook is attached Date Time Of Last Edit: 2016-08-09 18:27:47

To post a message in this thread, you need to log in with your Sierra Chart account: