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Date/Time: Tue, 26 Mar 2019 13:32:40 +0000



Scale Setting on Chart

Support Request:
[2013-06-18 10:52:23]
teowinner - Posts: 16
Hi Guys,
Does anyone have this scale setting issue on the chart...
I show 2 cut outs , one is originally set to scale value 20, suppose when closing the chart, using "save before close" should when reopen the same chart, the scale remains at value 20, right?

But the scale changed to 3.1, pls see 2nd cut out.. Have to change manually to 20, it cannot remember the setting...

try many times, still back to square one??

pls help to solve, thanks!
imagescalesetting.JPG / V - Attached On 2013-06-18 10:51:30 UTC - Size: 128.96 KB - 230 views
imagescalesetting2.JPG / V - Attached On 2013-06-18 10:51:38 UTC - Size: 152.42 KB - 218 views
[2013-06-18 15:16:06]
Vergina Star - Posts: 9
The settings for scale in my chart have always correctly saved. AT the bottom, Check "Constant Range with Auto-Center: Use Last Price Only.

When the Scale Range is set to Constant Range Auto-Center , then when this option is enabled, the Last price of the last visible bar is the center point of the constant range scale. When this option is disabled, the center point of the constant range is the midpoint of the high and low of the last visible bar.


http://www.sierrachart.com/index.php?l=doc/doc_Scaling.html#ScaleWindow


[2013-06-18 15:58:21]
teowinner - Posts: 16
Try your settings, still the same...

I had this issue when upgrade to the latest version, originally my charting had been using the past years with the same settings and does not have this issue.

Please help!


[2013-06-18 16:29:37]
Vergina Star - Posts: 9
In the first image. The scale is from 1387.0 to 1367.0. That is a 20 point constant range. What are you looking for it to do?

I am on version 988. I made a change to the scale, saved the chartbook & closed it, when I reopened the chartbook it had the correct scale settings. I'm not sure what you are talking about.
[2013-06-19 01:28:59]
teowinner - Posts: 16
Let me explain...
In the first image , i had set the scale to 20, the candlesticks is small and can see all in the middle of chart.

After saved and close, then open the same chart, the scale setting goes to 3.1, and the candlesticks spread all over the chart...The scale setting cannot set to what I want, instead it just auto set to any value once you re-open the chart.

What I show now is a simple chart for problem solving, but there are over 10 studies and 50 overlays which I have not put in, since a simple chart had this scale issue is which I after upgrade to the latest version 988, I use back the older previous version, it is OK with my full chartings and scale settings are intact...I had been using this setups for the past 1 year why it happen now?

pls advise!


[2013-06-19 01:42:28]
M5amhan - Posts: 468
what version were you using before the upgrade?

and are you talking about shutting down sierra or the chart when you say close the chart?
Date Time Of Last Edit: 2013-06-19 01:44:01
[2013-06-19 02:47:25]
Sierra Chart Engineering - Posts: 70210
We tested what is described in post #1 and we could not duplicate the issue and we do not see why this would happen unless the symbol of the chart changes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-06-19 10:08:39]
teowinner - Posts: 16
I would like to send you guys my cht copy to use on your system, it is a very small file, but i hope this can be of help...I set the scale to 30, but whenever I reopen it, the setting is not 30, some other values just reset it...

my old version is 962....everything is OK

now,as long I closed the chart and reopen from File>>Open Chartbook...or when shutting down sierra, the issue still there...headache...

attachmentscale.cht - Attached On 2013-06-19 10:07:12 UTC - Size: 31.06 KB - 156 views
[2013-06-19 10:13:41]
Sierra Chart Engineering - Posts: 70210
We now see the problem. It has to do with using the Continuous Futures Contract option. This will be resolved in the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-06-19 13:24:33]
teowinner - Posts: 16
That is very good, you guys are fast to solve this issue....
cheers! headache now gone....case closed.

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