Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 04 May 2024 15:15:40 +0000
Login issue
View Count: 1436
| [2015-09-04 09:30:08] |
| User608741 - Posts: 6 |
|
My broker send me that: CQG just emailed us with an alert that user ACecilioCQG, listed to Antonio Cecilio, is having issues with a login. He is exceeding the login rate which is cuasing issues for CQG. We need to find out what Antonio is doing and stop it. It´s real i can´t login sierra chart, i don´t know why. Look at this attachement and tell me if is anything wrong. |
Private File |
| [2015-09-04 09:38:37] |
| |
|
So you are not able to connect to CQG? We do not know what your CQG Username and Password are, but you want to get those from your broker and reenter them in the Global Settings >> Data/Trade Service Settings window. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-04 09:39:16
|
| [2015-09-04 13:49:24] |
| User608741 - Posts: 6 |
|
Software version: 1290 | 2015-09-04 14:47:23 Uses New Spreadsheets | 2015-09-04 14:47:23 Usage end date: 2015-10-19 | 2015-09-04 14:47:23 Enabled for: Advanced Features. | 2015-09-04 14:47:23 Enabled for: Sierra Chart Historical Data Service. | 2015-09-04 14:47:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-04 14:47:23 Current selected Data/Trading service: CQG FIX Trading | 2015-09-04 14:47:23 Chart Update Interval: 500 | 2015-09-04 14:47:23 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2015-09-04 14:47:23 2015-09-04 14:47:23 Local computer clock time | 2015-09-04 14:47:23 2015-09-04 13:47:23 GMT time | 2015-09-04 14:47:23 2015-09-04 14:47:23 Time zone adjusted time | 2015-09-04 14:47:23 Time difference to server time: 9 seconds. | 2015-09-04 14:47:23 Program path: C:\SierraChart\ | 2015-09-04 14:47:23 Data Files path: C:\SierraChart\Data\ | 2015-09-04 14:47:23 OS Version Number: 6.2 | 2015-09-04 14:47:23 Locale Information: C | 2015-09-04 14:47:23 Checking for new symbol settings for cqg | 2015-09-04 14:47:23 Symbol settings are up-to-date for cqg | 2015-09-04 14:47:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-04 14:47:28 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-04 14:47:28 socket (4) | Connected. | 2015-09-04 14:47:29 CQG FIX: Sending the Logon message. | 2015-09-04 14:47:29 CQG FIX Trading | Connected to trading server. | 2015-09-04 14:47:29 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-04 14:47:29 Connecting to websocket server. | 2015-09-04 14:47:29 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-04 14:47:29 Socket (5) | Connected. | 2015-09-04 14:47:29 Socket (5) | Starting SSL 3/2 connection. | 2015-09-04 14:47:29 CQG FIX - FCM name: ADM | 2015-09-04 14:47:29 Socket (5) | SSL connection established. | 2015-09-04 14:47:30 Opening websocket. | 2015-09-04 14:47:30 Sending websocket handshake. | 2015-09-04 14:47:30 Received websocket handshake acknowledgment. | 2015-09-04 14:47:30 Web socket state is now open. | 2015-09-04 14:47:30 CQG FIX Trading | Websocket connected. | 2015-09-04 14:47:30 CQG FIX Trading | Sending market data logon message. | 2015-09-04 14:47:30 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:30 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-04 14:47:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-04 14:47:30 CQG FIX: DisconnectFIX called. | 2015-09-04 14:47:30 CQG FIX: Sending a Logout message. | 2015-09-04 14:47:30 Socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-04 14:47:30 Socket (5) | SSL has been shut down. | 2015-09-04 14:47:30 Socket (5) | SSL object has been freed. SSL state is now disconnected. | 2015-09-04 14:47:30 Socket (5) | Shutdown and closed. | 2015-09-04 14:47:30 CQG FIX Trading | Websocket closed. | 2015-09-04 14:47:30 CQG FIX Trading | Disconnected. | 2015-09-04 14:47:30 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-04 14:47:30 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-04 14:47:30 socket (4) | Shutdown and closed. | 2015-09-04 14:47:30 CQG FIX: Logged out and disconnected. | 2015-09-04 14:47:30 CQG FIX: Disconnected. | 2015-09-04 14:47:30 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-04 14:47:35 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-04 14:47:35 socket (6) | Connected. | 2015-09-04 14:47:35 CQG FIX: Sending the Logon message. | 2015-09-04 14:47:35 CQG FIX Trading | Connected to trading server. | 2015-09-04 14:47:36 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-04 14:47:36 Connecting to websocket server. | 2015-09-04 14:47:36 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-04 14:47:36 Socket (7) | Connected. | 2015-09-04 14:47:36 Socket (7) | Starting SSL 3/2 connection. | 2015-09-04 14:47:36 CQG FIX - FCM name: ADM | 2015-09-04 14:47:36 Socket (7) | SSL connection established. | 2015-09-04 14:47:36 Opening websocket. | 2015-09-04 14:47:36 Sending websocket handshake. | 2015-09-04 14:47:36 Received websocket handshake acknowledgment. | 2015-09-04 14:47:37 Web socket state is now open. | 2015-09-04 14:47:37 CQG FIX Trading | Websocket connected. | 2015-09-04 14:47:37 CQG FIX Trading | Sending market data logon message. | 2015-09-04 14:47:37 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:37 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-04 14:47:37 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-04 14:47:37 CQG FIX: DisconnectFIX called. | 2015-09-04 14:47:37 CQG FIX: Sending a Logout message. | 2015-09-04 14:47:37 Socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-04 14:47:37 Socket (7) | SSL has been shut down. | 2015-09-04 14:47:37 Socket (7) | SSL object has been freed. SSL state is now disconnected. | 2015-09-04 14:47:37 Socket (7) | Shutdown and closed. | 2015-09-04 14:47:37 CQG FIX Trading | Websocket closed. | 2015-09-04 14:47:37 CQG FIX Trading | Disconnected. | 2015-09-04 14:47:37 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-04 14:47:37 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-04 14:47:37 socket (6) | Shutdown and closed. | 2015-09-04 14:47:37 CQG FIX: Logged out and disconnected. | 2015-09-04 14:47:37 CQG FIX: Disconnected. | 2015-09-04 14:47:37 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-04 14:47:42 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-04 14:47:42 socket (8) | Connected. | 2015-09-04 14:47:42 CQG FIX: Sending the Logon message. | 2015-09-04 14:47:42 CQG FIX Trading | Connected to trading server. | 2015-09-04 14:47:42 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-04 14:47:42 Connecting to websocket server. | 2015-09-04 14:47:42 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-04 14:47:42 CQG FIX - FCM name: ADM | 2015-09-04 14:47:42 Socket (9) | Connected. | 2015-09-04 14:47:42 Socket (9) | Starting SSL 3/2 connection. | 2015-09-04 14:47:42 Socket (9) | SSL connection established. | 2015-09-04 14:47:43 Opening websocket. | 2015-09-04 14:47:43 Sending websocket handshake. | 2015-09-04 14:47:43 Received websocket handshake acknowledgment. | 2015-09-04 14:47:43 Web socket state is now open. | 2015-09-04 14:47:43 CQG FIX Trading | Websocket connected. | 2015-09-04 14:47:43 CQG FIX Trading | Sending market data logon message. | 2015-09-04 14:47:43 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:43 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-04 14:47:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-04 14:47:43 CQG FIX: DisconnectFIX called. | 2015-09-04 14:47:43 CQG FIX: Sending a Logout message. | 2015-09-04 14:47:43 Socket (9) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-04 14:47:43 Socket (9) | SSL has been shut down. | 2015-09-04 14:47:43 Socket (9) | SSL object has been freed. SSL state is now disconnected. | 2015-09-04 14:47:43 Socket (9) | Shutdown and closed. | 2015-09-04 14:47:43 CQG FIX Trading | Websocket closed. | 2015-09-04 14:47:43 CQG FIX Trading | Disconnected. | 2015-09-04 14:47:43 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-04 14:47:43 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-04 14:47:44 socket (8) | Shutdown and closed. | 2015-09-04 14:47:44 CQG FIX: Logged out and disconnected. | 2015-09-04 14:47:44 CQG FIX: Disconnected. | 2015-09-04 14:47:44 is |
| [2015-09-04 17:54:23] |
| |
|
For now select File >> Disconnect to prevent the reconnects. This is the relevant error message: CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:30 * Contact your broker/trading service and let them know you are getting the above message. They need to enable Sierra Chart on your CQG account to connect to the CQG Web API. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-09 18:54:09] |
| User608741 - Posts: 6 |
|
Look what my broker say: So were still on this Sierra/CQG setup. I have both CQG private labels turned on for user ACecilioCQG. Did Sierra support inform the client what other permission is missing? When we check with CQG and compare with other users Antonio is set up correctly. Does the client have any new info for us? Is there error message exactly the same, form before I enabled the second check mark? Remember we didn’t have FIX enabled to start but it looked like the trader needed it. If the trader continue to get no answer this is my recommendation, have the client start a new email with this Sierra Chart rep and include the SupportDesk@admis.com. With the three of us on the same email chain I would hope the right user permissions can be confirmed. We do not contract third party vender so your client will need to start the communication process. Tim Edwards ADMIS Support Desk Can you contact ADMIS and help me? |
| [2015-09-09 19:02:56] |
| |
|
We are going to contact them now about this. However, first go to Sierra Chart and select File >> Connect to Data Feed. After that post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-09-10 06:41:50] |
| User608741 - Posts: 6 |
|
Here is what you ask, thank´s for helping me. Software version: 1292 | 2015-09-10 07:38:37 Uses New Spreadsheets | 2015-09-10 07:38:37 Usage end date: 2015-10-19 | 2015-09-10 07:38:37 Enabled for: Advanced Features. | 2015-09-10 07:38:37 Enabled for: Sierra Chart Historical Data Service. | 2015-09-10 07:38:37 Allow Support for Sierra Chart Data Feeds is disabled. | 2015-09-10 07:38:37 Current selected Data/Trading service: CQG FIX Trading | 2015-09-10 07:38:37 Chart Update Interval: 500 | 2015-09-10 07:38:37 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2015-09-10 07:38:37 2015-09-10 07:38:37 Local computer clock time | 2015-09-10 07:38:37 2015-09-10 06:38:37 GMT time | 2015-09-10 07:38:37 2015-09-10 07:38:37 Time zone adjusted time | 2015-09-10 07:38:37 Time difference to server time: 17 seconds. | 2015-09-10 07:38:37 Program path: C:\SierraChart\ | 2015-09-10 07:38:37 Data Files path: C:\SierraChart\Data\ | 2015-09-10 07:38:37 OS Version Number: 6.2 | 2015-09-10 07:38:37 Locale Information: C | 2015-09-10 07:38:37 Checking for new symbol settings for cqg | 2015-09-10 07:38:37 Symbol settings are up-to-date for cqg | 2015-09-10 07:38:39 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-10 07:38:41 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-10 07:38:41 socket (4) | Connected. | 2015-09-10 07:38:41 CQG FIX: Sending the Logon message. | 2015-09-10 07:38:41 CQG FIX Trading | Connected to trading server. | 2015-09-10 07:38:42 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-10 07:38:42 Connecting to websocket server. | 2015-09-10 07:38:42 CQG FIX - FCM name: ADM | 2015-09-10 07:38:42 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-10 07:38:42 Socket (5) | Connected. | 2015-09-10 07:38:42 Socket (5) | Starting SSL 3/2 connection. | 2015-09-10 07:38:42 Socket (5) | SSL connection established. | 2015-09-10 07:38:43 Opening websocket. | 2015-09-10 07:38:43 Sending websocket handshake. | 2015-09-10 07:38:43 Received websocket handshake acknowledgment. | 2015-09-10 07:38:43 Web socket state is now open. | 2015-09-10 07:38:43 CQG FIX Trading | Websocket connected. | 2015-09-10 07:38:43 CQG FIX Trading | Sending market data logon message. | 2015-09-10 07:38:43 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-10 07:38:43 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-10 07:38:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-10 07:38:43 CQG FIX: DisconnectFIX called. | 2015-09-10 07:38:43 CQG FIX: Sending a Logout message. | 2015-09-10 07:38:43 Socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-10 07:38:43 Socket (5) | SSL has been shut down. | 2015-09-10 07:38:43 Socket (5) | SSL object has been freed. SSL state is now disconnected. | 2015-09-10 07:38:43 Socket (5) | Shutdown and closed. | 2015-09-10 07:38:43 CQG FIX Trading | Websocket closed. | 2015-09-10 07:38:43 CQG FIX Trading | Disconnected. | 2015-09-10 07:38:43 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 07:38:43 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-10 07:38:43 socket (4) | Shutdown and closed. | 2015-09-10 07:38:43 CQG FIX: Logged out and disconnected. | 2015-09-10 07:38:43 CQG FIX: Disconnected. | 2015-09-10 07:38:43 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-10 07:38:48 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-10 07:38:48 socket (6) | Connected. | 2015-09-10 07:38:48 CQG FIX: Sending the Logon message. | 2015-09-10 07:38:48 CQG FIX Trading | Connected to trading server. | 2015-09-10 07:38:49 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-10 07:38:49 Connecting to websocket server. | 2015-09-10 07:38:49 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-10 07:38:49 CQG FIX - FCM name: ADM | 2015-09-10 07:38:49 Socket (7) | Connected. | 2015-09-10 07:38:49 Socket (7) | Starting SSL 3/2 connection. | 2015-09-10 07:38:49 Socket (7) | SSL connection established. | 2015-09-10 07:38:49 Opening websocket. | 2015-09-10 07:38:49 Sending websocket handshake. | 2015-09-10 07:38:49 Received websocket handshake acknowledgment. | 2015-09-10 07:38:49 Web socket state is now open. | 2015-09-10 07:38:49 CQG FIX Trading | Websocket connected. | 2015-09-10 07:38:49 CQG FIX Trading | Sending market data logon message. | 2015-09-10 07:38:49 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-10 07:38:50 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-10 07:38:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-10 07:38:50 CQG FIX: DisconnectFIX called. | 2015-09-10 07:38:50 CQG FIX: Sending a Logout message. | 2015-09-10 07:38:50 Socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-10 07:38:50 Socket (7) | SSL has been shut down. | 2015-09-10 07:38:50 Socket (7) | SSL object has been freed. SSL state is now disconnected. | 2015-09-10 07:38:50 Socket (7) | Shutdown and closed. | 2015-09-10 07:38:50 CQG FIX Trading | Websocket closed. | 2015-09-10 07:38:50 CQG FIX Trading | Disconnected. | 2015-09-10 07:38:50 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 07:38:50 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-10 07:38:50 socket (6) | Shutdown and closed. | 2015-09-10 07:38:50 CQG FIX: Logged out and disconnected. | 2015-09-10 07:38:50 CQG FIX: Disconnected. | 2015-09-10 07:38:50 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-10 07:38:55 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-10 07:38:55 socket (8) | Connected. | 2015-09-10 07:38:55 CQG FIX: Sending the Logon message. | 2015-09-10 07:38:55 CQG FIX Trading | Connected to trading server. | 2015-09-10 07:38:55 CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-10 07:38:55 Connecting to websocket server. | 2015-09-10 07:38:55 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-10 07:38:55 Socket (9) | Connected. | 2015-09-10 07:38:55 Socket (9) | Starting SSL 3/2 connection. | 2015-09-10 07:38:55 CQG FIX - FCM name: ADM | 2015-09-10 07:38:55 Socket (9) | SSL connection established. | 2015-09-10 07:38:56 Opening websocket. | 2015-09-10 07:38:56 Sending websocket handshake. | 2015-09-10 07:38:56 Received websocket handshake acknowledgment. | 2015-09-10 07:38:56 Web socket state is now open. | 2015-09-10 07:38:56 CQG FIX Trading | Websocket connected. | 2015-09-10 07:38:56 CQG FIX Trading | Sending market data logon message. | 2015-09-10 07:38:56 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-10 07:38:56 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-10 07:38:56 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-10 07:38:56 CQG FIX: DisconnectFIX called. | 2015-09-10 07:38:56 CQG FIX: Sending a Logout message. | 2015-09-10 07:38:56 Socket (9) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-10 07:38:56 Socket (9) | SSL has been shut down. | 2015-09-10 07:38:56 Socket (9) | SSL object has been freed. SSL state is now disconnected. | 2015-09-10 07:38:56 Socket (9) | Shutdown and closed. | 2015-09-10 07:38:56 CQG FIX Trading | Websocket closed. | 2015-09-10 07:38:56 CQG FIX Trading | Disconnected. | 2015-09-10 07:38:56 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-10 07:38:56 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-10 07:38:56 socket (8) | Shutdown and closed. | 2015-09-10 07:38:56 CQG FIX: Logged out and disconnected. | 2015-09-10 07:38:56 CQG FIX: Disconnected. | 2015-09-10 07:38:56 |
| [2015-09-10 07:23:00] |
| |
|
We have contacted ADMIS Support Desk. We expect them to resolve the issue shortly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-10 07:23:22
|
| [2015-09-25 07:01:32] |
| User608741 - Posts: 6 |
|
I can´t trade, my sierra chart said: Trade Activity Log file read result: 100 records inserted. 1 records filtered. | 2015-09-25 07:39:11 Trade Activity Log file date-time limits: Sim records date-time limit is 2015-09-10 00:00:00. Non-sim records date-time limit is 2015-06-24 00:00:00. Non-sim fill record date-time limit is 2014-12-20 00:00:00. | 2015-09-25 07:39:11 Trade Order Error - CQG order update (Rejected). Info: This account is not authorized to trade EP. Please contact customer support to trade this market.. Internal Order ID: 11016. Service Order ID: 1948934337. Symbol: F.US.EPZ15 | 2015-09-25 07:49:10 * Tell me please what i have to do. |
| [2015-09-25 07:08:24] |
| User608741 - Posts: 6 |
|
And this after Download Current Version: Trade Activity Log file read result: 74 records inserted. 1 records filtered. | 2015-09-25 08:04:18 Trade Activity Log file date-time limits: Sim records date-time limit is 2015-09-10 00:00:00. Non-sim records date-time limit is 2015-06-24 00:00:00. Non-sim fill record date-time limit is 2014-12-20 00:00:00. | 2015-09-25 08:04:18 |
| [2015-09-25 07:26:49] |
| |
|
The relevant message is this: Trade Order Error - CQG order update (Rejected). Info: This account is not authorized to trade EP. Please contact customer support to trade this market.. The other messages are relevant. You need to contact the ADMIS Support Desk and have them authorize your CQG account for the ES (CQG symbol EP) CME futures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: