Support Board

Date/Time: Sat, 18 May 2024 12:27:21 +0000

Post From: Login issue

[2015-09-04 17:54:23] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For now select File >> Disconnect to prevent the reconnects. This is the relevant error message: CQG FIX Trading \| Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. \| 2015-09-04 14:47:30 * Contact your broker/trading service and let them know you are getting the above message. They need to enable Sierra Chart on your CQG account to connect to the CQG Web API. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing