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Date/Time: Sat, 18 May 2024 11:01:57 +0000



Post From: Login issue

[2015-09-04 13:49:24]
User608741 - Posts: 6
Software version: 1290 | 2015-09-04 14:47:23
Uses New Spreadsheets | 2015-09-04 14:47:23
Usage end date: 2015-10-19 | 2015-09-04 14:47:23
Enabled for: Advanced Features. | 2015-09-04 14:47:23
Enabled for: Sierra Chart Historical Data Service. | 2015-09-04 14:47:23
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-04 14:47:23
Current selected Data/Trading service: CQG FIX Trading | 2015-09-04 14:47:23
Chart Update Interval: 500 | 2015-09-04 14:47:23
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2015-09-04 14:47:23
2015-09-04 14:47:23 Local computer clock time | 2015-09-04 14:47:23
2015-09-04 13:47:23 GMT time | 2015-09-04 14:47:23
2015-09-04 14:47:23 Time zone adjusted time | 2015-09-04 14:47:23
Time difference to server time: 9 seconds. | 2015-09-04 14:47:23
Program path: C:\SierraChart\ | 2015-09-04 14:47:23
Data Files path: C:\SierraChart\Data\ | 2015-09-04 14:47:23
OS Version Number: 6.2 | 2015-09-04 14:47:23
Locale Information: C | 2015-09-04 14:47:23

Checking for new symbol settings for cqg | 2015-09-04 14:47:23
Symbol settings are up-to-date for cqg | 2015-09-04 14:47:25

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-04 14:47:28
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-04 14:47:28
socket (4) | Connected. | 2015-09-04 14:47:29
CQG FIX: Sending the Logon message. | 2015-09-04 14:47:29
CQG FIX Trading | Connected to trading server. | 2015-09-04 14:47:29
CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-04 14:47:29
Connecting to websocket server. | 2015-09-04 14:47:29
Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-04 14:47:29
Socket (5) | Connected. | 2015-09-04 14:47:29
Socket (5) | Starting SSL 3/2 connection. | 2015-09-04 14:47:29
CQG FIX - FCM name: ADM | 2015-09-04 14:47:29
Socket (5) | SSL connection established. | 2015-09-04 14:47:30
Opening websocket. | 2015-09-04 14:47:30
Sending websocket handshake. | 2015-09-04 14:47:30
Received websocket handshake acknowledgment. | 2015-09-04 14:47:30
Web socket state is now open. | 2015-09-04 14:47:30
CQG FIX Trading | Websocket connected. | 2015-09-04 14:47:30
CQG FIX Trading | Sending market data logon message. | 2015-09-04 14:47:30
CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:30 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-04 14:47:30
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-04 14:47:30
CQG FIX: DisconnectFIX called. | 2015-09-04 14:47:30
CQG FIX: Sending a Logout message. | 2015-09-04 14:47:30
Socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-04 14:47:30
Socket (5) | SSL has been shut down. | 2015-09-04 14:47:30
Socket (5) | SSL object has been freed. SSL state is now disconnected. | 2015-09-04 14:47:30
Socket (5) | Shutdown and closed. | 2015-09-04 14:47:30
CQG FIX Trading | Websocket closed. | 2015-09-04 14:47:30
CQG FIX Trading | Disconnected. | 2015-09-04 14:47:30
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-04 14:47:30
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-04 14:47:30
socket (4) | Shutdown and closed. | 2015-09-04 14:47:30
CQG FIX: Logged out and disconnected. | 2015-09-04 14:47:30
CQG FIX: Disconnected. | 2015-09-04 14:47:30

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-04 14:47:35
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-04 14:47:35
socket (6) | Connected. | 2015-09-04 14:47:35
CQG FIX: Sending the Logon message. | 2015-09-04 14:47:35
CQG FIX Trading | Connected to trading server. | 2015-09-04 14:47:36
CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-04 14:47:36
Connecting to websocket server. | 2015-09-04 14:47:36
Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-04 14:47:36
Socket (7) | Connected. | 2015-09-04 14:47:36
Socket (7) | Starting SSL 3/2 connection. | 2015-09-04 14:47:36
CQG FIX - FCM name: ADM | 2015-09-04 14:47:36
Socket (7) | SSL connection established. | 2015-09-04 14:47:36
Opening websocket. | 2015-09-04 14:47:36
Sending websocket handshake. | 2015-09-04 14:47:36
Received websocket handshake acknowledgment. | 2015-09-04 14:47:37
Web socket state is now open. | 2015-09-04 14:47:37
CQG FIX Trading | Websocket connected. | 2015-09-04 14:47:37
CQG FIX Trading | Sending market data logon message. | 2015-09-04 14:47:37
CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:37 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-04 14:47:37
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-04 14:47:37
CQG FIX: DisconnectFIX called. | 2015-09-04 14:47:37
CQG FIX: Sending a Logout message. | 2015-09-04 14:47:37
Socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-04 14:47:37
Socket (7) | SSL has been shut down. | 2015-09-04 14:47:37
Socket (7) | SSL object has been freed. SSL state is now disconnected. | 2015-09-04 14:47:37
Socket (7) | Shutdown and closed. | 2015-09-04 14:47:37
CQG FIX Trading | Websocket closed. | 2015-09-04 14:47:37
CQG FIX Trading | Disconnected. | 2015-09-04 14:47:37
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-04 14:47:37
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-04 14:47:37
socket (6) | Shutdown and closed. | 2015-09-04 14:47:37
CQG FIX: Logged out and disconnected. | 2015-09-04 14:47:37
CQG FIX: Disconnected. | 2015-09-04 14:47:37

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-09-04 14:47:42
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-09-04 14:47:42
socket (8) | Connected. | 2015-09-04 14:47:42
CQG FIX: Sending the Logon message. | 2015-09-04 14:47:42
CQG FIX Trading | Connected to trading server. | 2015-09-04 14:47:42
CQG FIX Trading | Connecting to market data server api.cqg.com | 2015-09-04 14:47:42
Connecting to websocket server. | 2015-09-04 14:47:42
Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-09-04 14:47:42
CQG FIX - FCM name: ADM | 2015-09-04 14:47:42
Socket (9) | Connected. | 2015-09-04 14:47:42
Socket (9) | Starting SSL 3/2 connection. | 2015-09-04 14:47:42
Socket (9) | SSL connection established. | 2015-09-04 14:47:43
Opening websocket. | 2015-09-04 14:47:43
Sending websocket handshake. | 2015-09-04 14:47:43
Received websocket handshake acknowledgment. | 2015-09-04 14:47:43
Web socket state is now open. | 2015-09-04 14:47:43
CQG FIX Trading | Websocket connected. | 2015-09-04 14:47:43
CQG FIX Trading | Sending market data logon message. | 2015-09-04 14:47:43
CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-09-04 14:47:43 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-09-04 14:47:43
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-09-04 14:47:43
CQG FIX: DisconnectFIX called. | 2015-09-04 14:47:43
CQG FIX: Sending a Logout message. | 2015-09-04 14:47:43
Socket (9) | SSL shutdown indicates not able to send 'close notify'. | 2015-09-04 14:47:43
Socket (9) | SSL has been shut down. | 2015-09-04 14:47:43
Socket (9) | SSL object has been freed. SSL state is now disconnected. | 2015-09-04 14:47:43
Socket (9) | Shutdown and closed. | 2015-09-04 14:47:43
CQG FIX Trading | Websocket closed. | 2015-09-04 14:47:43
CQG FIX Trading | Disconnected. | 2015-09-04 14:47:43
Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-09-04 14:47:43
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-09-04 14:47:44
socket (8) | Shutdown and closed. | 2015-09-04 14:47:44
CQG FIX: Logged out and disconnected. | 2015-09-04 14:47:44
CQG FIX: Disconnected. | 2015-09-04 14:47:44
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