Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 00:29:08 +0000
CQG FIX Trading logon issue
View Count: 2652
| [2014-11-19 10:21:41] |
| oicur12 - Posts: 17 |
|
Using version 1212 I am not able to fully logon to the CQG FIX Trading Service. I have read some similar support board threads and have followed the instructions given but am still having the issue. I have contacted my FCM (RCG) and they have assured me that the Continuum connect has been enabled on my account. They have sent me an image confirming the enablements on my account which I have attached below. When I try to logon to the CQG FIX Trading service my username and password are being recognized and connecting to the Trading Server. However, username and password fields for the market data server remain blank after entering the correct information and clicking "OK". Also, I am receiving the error message "Username is not specified". My FCM has told me that there is only one username/password combination for my account and that a second (different) username/password combination for the data connection details is not necessary. I do not know why my username/password are automatically being deleted from the Data Connection Details. To test this I have even tried logging on to the AMP CQG service knowing that my username/password will not work there. When trying to logon this way I get the error "Brand of client is not allowed" on the message log however the knowingly incorrect username/password combination are not automatically deleted and remain in the corresponding fields after the failed logon attempt. Please advise as to why my username and password are not sticking in the Data Connection Details fields for the CQG FIX Trading service. Additional information; 1)I have checked the "Enable FIX logging" box. 2)When trying to logon to the CQG FIX Trading service my charts do show some data however there are no real-time updates. Thank you in advance for your help with this matter. Current selected Data/Trading service: CQG FIX Trading | 2014-11-19 03:20:34 Checking for new symbol settings for cqg | 2014-11-19 03:20:34 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-11-19 03:20:34 HTTP connection to www.sierrachart.com:80 (2368) | Connected. | 2014-11-19 03:20:34 Requesting symbol settings for cqg. Overwrite = on. | 2014-11-19 03:20:35 Symbol settings received. | 2014-11-19 03:20:36 Processed received symbol settings | 2014-11-19 03:20:36 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-19 03:20:37 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-19 03:20:37 socket (2208) | Connected. | 2014-11-19 03:20:37 CQG FIX Trading FIX: Sending the Logon message. | 2014-11-19 03:20:37 CQG FIX Trading | Connected to trading server. | 2014-11-19 03:20:38 CQG FIX Trading | Not connecting to market data server because Username is not specified. | 2014-11-19 03:20:38 CQG FIX Trading | Market data session connected. | 2014-11-19 03:20:38 CQG FIX Trading | Starting real-time market data updates for: F.US.DSXZ14. ID: 1 | 2014-11-19 03:20:38 Intraday data recording state for symbol F.US.DSXZ14 is set to download pending. | 2014-11-19 03:20:38 HD Request # 8 | Downloading Intraday chart data for F.US.DSXZ14 to the file F.US.DSXZ14.scid. Service: cqg | 2014-11-19 03:20:38 HD Request # 8 | Download start Date-Time: 2014-11-19 03:03:43.0 | 2014-11-19 03:20:38 HD Request # 8 | Using server: ds5.sierracharts.com port 10149 | 2014-11-19 03:20:38 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-11-19 03:20:38 CQG FIX Trading | Starting real-time market data updates for: F.US.DDZ14. ID: 2 | 2014-11-19 03:20:38 Intraday data recording state for symbol F.US.DDZ14 is set to download pending. | 2014-11-19 03:20:38 CQG FIX Trading FIX - FCM name: Rosenthal Collins | 2014-11-19 03:20:38 Socket (784) | Connected. | 2014-11-19 03:20:38 HD Request # 8 | Sending historical data logon request message. | 2014-11-19 03:20:38 CQG FIX Trading | Starting real-time market data updates for: F.US.DBZ14. ID: 3 | 2014-11-19 03:20:38 Intraday data recording state for symbol F.US.DBZ14 is set to download pending. | 2014-11-19 03:20:38 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2014-11-19 03:03:43. Record interval: 0. Symbol: F.US.DSXZ14 | 2014-11-19 03:20:38 HD Request # 8 | Decompressing data. | 2014-11-19 03:20:38 HD Request # 8 | Receiving Intraday data for F.US.DSXZ14 starting at 2014-11-19 03:03:43 | 2014-11-19 03:20:39 HD Request # 8 | Timestamp of first Intraday data file record written: 2014-11-19 03:03:51 | 2014-11-19 03:20:39 Socket (784) | Shutdown and closed. | 2014-11-19 03:20:39 The network socket for historical data has been closed. | 2014-11-19 03:20:39 HD Request # 8 | Received 884 records from 2014-11-19 03:03:43 to 2014-11-19 03:20:38 (16.9 minutes) and wrote 883 records for F.US.DSXZ14 | 2014-11-19 03:20:39 HD Request # 8 | Intraday download COMPLETE for F.US.DSXZ14. Completion time: 0s. Unique request ID: 7 | 2014-11-19 03:20:39 Removed historical data download ID 7 | 2014-11-19 03:20:39 Real-time Intraday chart data file updates started for F.US.DSXZ14 | 2014-11-19 03:20:39 HD Request # 9 | Downloading Intraday chart data for F.US.DDZ14 to the file F.US.DDZ14.scid. Service: cqg | 2014-11-19 03:20:39 HD Request # 9 | Download start Date-Time: 2014-11-18 15:03:32.0 | 2014-11-19 03:20:39 HD Request # 9 | Using server: ds4.sierracharts.com port 10149 | 2014-11-19 03:20:39 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-11-19 03:20:39 Socket (1736) | Connected. | 2014-11-19 03:20:39 HD Request # 9 | Sending historical data logon request message. | 2014-11-19 03:20:39 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2014-11-18 15:03:32. Record interval: 0. Symbol: F.US.DDZ14 | 2014-11-19 03:20:39 HD Request # 9 | Decompressing data. | 2014-11-19 03:20:39 HD Request # 9 | Receiving Intraday data for F.US.DDZ14 starting at 2014-11-18 15:03:32 | 2014-11-19 03:20:39 Socket (1736) | Shutdown and closed. | 2014-11-19 03:20:39 The network socket for historical data has been closed. | 2014-11-19 03:20:39 HD Request # 9 | Received 1 record from 2014-11-18 15:03:32 to 2014-11-18 15:03:32 (0.0 seconds) and wrote 0 records for F.US.DDZ14 | 2014-11-19 03:20:39 HD Request # 9 | Intraday download COMPLETE for F.US.DDZ14. Completion time: 0s. Unique request ID: 8 | 2014-11-19 03:20:39 Removed historical data download ID 8 | 2014-11-19 03:20:39 Real-time Intraday chart data file updates started for F.US.DDZ14 | 2014-11-19 03:20:39 HD Request # 10 | Downloading Intraday chart data for F.US.DBZ14 to the file F.US.DBZ14.scid. Service: cqg | 2014-11-19 03:20:39 HD Request # 10 | Download start Date-Time: 2014-11-18 15:03:32.0 | 2014-11-19 03:20:39 HD Request # 10 | Using server: ds3.sierracharts.com port 10149 | 2014-11-19 03:20:39 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-11-19 03:20:39 Socket (2324) | Connected. | 2014-11-19 03:20:39 HD Request # 10 | Sending historical data logon request message. | 2014-11-19 03:20:39 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2014-11-18 15:03:32. Record interval: 0. Symbol: F.US.DBZ14 | 2014-11-19 03:20:39 HD Request # 10 | Decompressing data. | 2014-11-19 03:20:40 HD Request # 10 | Receiving Intraday data for F.US.DBZ14 starting at 2014-11-18 15:03:32 | 2014-11-19 03:20:40 Socket (2324) | Shutdown and closed. | 2014-11-19 03:20:40 The network socket for historical data has been closed. | 2014-11-19 03:20:40 HD Request # 10 | Received 1 record from 2014-11-18 15:03:32 to 2014-11-18 15:03:32 (0.0 seconds) and wrote 0 records for F.US.DBZ14 | 2014-11-19 03:20:40 HD Request # 10 | Intraday download COMPLETE for F.US.DBZ14. Completion time: 1s. Unique request ID: 9 | 2014-11-19 03:20:40 Removed historical data download ID 9 | 2014-11-19 03:20:40 Real-time Intraday chart data file updates started for F.US.DBZ14 | 2014-11-19 03:20:40 HTTP connection to www.sierrachart.com:80 (2368) | Closed. No error. | 2014-11-19 03:20:41 HTTP connection to www.sierrachart.com:80 (2368) | Shutdown and closed. | 2014-11-19 03:20:41 |
 acct. enablements.png / V - Attached On 2014-11-19 10:19:18 UTC - Size: 15.51 KB - 517 views |
| [2014-11-19 17:57:36] |
| |
|
We apologize for this. We are looking into the problem: CQG FIX Trading | Not connecting to market data server because Username is not specified. | 2014-11-19 03:20:38 There have been some changes with CQG recently and this is an unexpected issue. However, the simple solution now is to select Global Settings >> Data/Trade Service Settings >> Service >> CQG Web API. And update Sierra Chart with Help >> Download Current Version. Also, we see that you are using EUREX contract symbols. The historical data for these markets is not fully up to date when using CQG, but we are working on a resolution to the problem. Hopefully should be done within two weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-19 17:58:25
|
| [2014-11-19 20:20:02] |
| oicur12 - Posts: 17 |
|
Thank you for your reply. Yes, I am using EUREX contract symbols. While I look forward to receiving the historical data in the coming weeks, I am most interested in being able to connect to the Data Server and having access to real-time quotes. This is of more importance to me because only being able to connect to the Trading Server is useless without real-time data to view. If given a choice I would prefer a connection to the Data Server over the Trading Server. As you suggested, I have updated to the current version ( SC 1213 ). I have also changed the Data/Trade Service Settings to CQG Web API. Unfortunately I am still unable to logon successfully. Below is the message log. Current selected Data/Trading service: CQG WebAPI | 2014-11-19 13:57:30 CQG WebAPI | Connecting to CQG web API. | 2014-11-19 13:57:37 Connecting to websocket server. | 2014-11-19 13:57:37 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.34 | 2014-11-19 13:57:37 Socket (1044) | Connected. | 2014-11-19 13:57:37 Socket (1044) | Starting SSL connection. | 2014-11-19 13:57:37 Socket (1044) | SSL connection established. | 2014-11-19 13:57:38 Opening websocket. | 2014-11-19 13:57:38 Sending websocket handshake. | 2014-11-19 13:57:38 Received websocket handshake acknowledgment. | 2014-11-19 13:57:38 TRANSPORT OPEN | 2014-11-19 13:57:38 CQG WebAPI | Websocket connected. | 2014-11-19 13:57:38 CQG WebAPI | Sending market data logon message. | 2014-11-19 13:57:38 CQG WebAPI | Logon unsuccessful. Server message: The brand of client is not allowed | 2014-11-19 13:57:38 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 13:57:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 13:57:38 Socket (1044) | SSL shutdown indicates not able to send 'close notify'. | 2014-11-19 13:57:38 Socket (1044) | SSL has been shut down. | 2014-11-19 13:57:38 Socket (1044) | SSL object has been freed. SSL state is now disconnected. | 2014-11-19 13:57:38 Socket (1044) | Shutdown and closed. | 2014-11-19 13:57:38 CQG WebAPI | Websocket closed. | 2014-11-19 13:57:38 CQG WebAPI | Disconnected. | 2014-11-19 13:57:38 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 13:57:38 CQG WebAPI | Connecting to CQG web API. | 2014-11-19 13:57:43 Connecting to websocket server. | 2014-11-19 13:57:43 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.34 | 2014-11-19 13:57:43 Socket (848) | Connected. | 2014-11-19 13:57:44 Socket (848) | Starting SSL connection. | 2014-11-19 13:57:44 Socket (848) | SSL connection established. | 2014-11-19 13:57:45 Opening websocket. | 2014-11-19 13:57:45 Sending websocket handshake. | 2014-11-19 13:57:45 Received websocket handshake acknowledgment. | 2014-11-19 13:57:45 TRANSPORT OPEN | 2014-11-19 13:57:45 CQG WebAPI | Websocket connected. | 2014-11-19 13:57:45 CQG WebAPI | Sending market data logon message. | 2014-11-19 13:57:45 CQG WebAPI | Logon unsuccessful. Server message: The brand of client is not allowed | 2014-11-19 13:57:45 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 13:57:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 13:57:45 Socket (848) | SSL shutdown indicates not able to send 'close notify'. | 2014-11-19 13:57:45 Socket (848) | SSL has been shut down. | 2014-11-19 13:57:45 Socket (848) | SSL object has been freed. SSL state is now disconnected. | 2014-11-19 13:57:45 Socket (848) | Shutdown and closed. | 2014-11-19 13:57:45 CQG WebAPI | Websocket closed. | 2014-11-19 13:57:45 CQG WebAPI | Disconnected. | 2014-11-19 13:57:45 Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 13:57:45 File >> Disconnect selected. | 2014-11-19 13:57:47 CQG WebAPI | Disconnected. | 2014-11-19 13:57:47 |
| [2014-11-20 01:27:37] |
| |
|
Please contact your broker and let them know you are getting this message: CQG WebAPI | Logon unsuccessful. Server message: The brand of client is not allowed Have them contact CQG for instructions to resolve it. Also we should have the EUREX historical data limitation resolved by morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: