Support Board
Date/Time: Wed, 07 Oct 2026 22:54:44 +0000
Please help me with my live Data situation.Thank you
View Count: 14
| [2026-10-07 21:41:47] |
| User515783 - Posts: 1 |
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Hello, Im having this problem since Monday October 5th. My data is lagging behind another platform like thinkorswim and Robinhood Legend that I uses. I would like to transfer all account onto your platform but its already giving me issues. I am having a problem with my Sierra Chart live market data. I have an account with AMP Futures and I am using Sierra Chart for my futures charts. My charts are not showing live/updating market data. The data appears to be delayed or not updating in real time. I would like help determining whether the problem is with my Sierra Chart settings, my data feed connection, or my AMP/Teton connection. Please help me check the following: Whether my Sierra Chart account is properly connected to the live data feed. Whether my AMP Futures/Teton connection is configured correctly. Whether I have the correct market data service selected in Sierra Chart. Whether my futures market data subscription is active. Whether there is anything I need to change in Global Settings → Data/Trade Service Settings. Whether my symbols/charts are using the correct current futures contracts. Whether there is an issue with my market data permissions or exchange subscription. My main issue is that I need the charts to update with real-time market data. - I need this to resolve asap. thank you Date Time Of Last Edit: 2026-10-07 21:53:29
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| [2026-10-07 21:58:20] |
| John - SC Support - Posts: 48143 |
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You do not have any exchanges active in order to get the real-time data. So you are getting the delayed streaming data. You did not properly fill out the exchange agreements, so your status was changed to "Professional" prior to the end of last month and therefore the non-professional exchange(s) you had active did not renew on October 1, 2026. The following Account Support Ticket was opened to inform you of this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1790727913569998294#ViewTicket Please redo the exchange agreements at the following link, being certain to enter your "Clearing Firm" and "Account Number": https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME After the agreements have been accepted and your account tagged as a "Non-Professional", then you can activate the exchange(s) for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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