Support Board
Date/Time: Wed, 07 Oct 2026 23:42:05 +0000
Post From: Please help me with my live Data situation.Thank you
| [2026-10-07 21:58:20] |
| John - SC Support - Posts: 48143 |
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You do not have any exchanges active in order to get the real-time data. So you are getting the delayed streaming data. You did not properly fill out the exchange agreements, so your status was changed to "Professional" prior to the end of last month and therefore the non-professional exchange(s) you had active did not renew on October 1, 2026. The following Account Support Ticket was opened to inform you of this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1790727913569998294#ViewTicket Please redo the exchange agreements at the following link, being certain to enter your "Clearing Firm" and "Account Number": https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME After the agreements have been accepted and your account tagged as a "Non-Professional", then you can activate the exchange(s) for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |