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Date/Time: Tue, 22 Sep 2026 15:31:35 +0000

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price frozen - causght an unhandled exception in DTCmessageprocessor

View Count: 29

[2026-09-22 14:08:22] #1 [Go To First Post]
User526075 - Posts: 4
Hi Team, i have sent the message log at 13;58;06 today for analysis as the price is not moving on my chart and coming up with this error 2026-09-22 14:02:07.881 \| Caught an unhandled exception in c_DTCMessageProcessor::ProcessDTCMessagesWithStandardHeader \| Number times message previously added: 29 i have tenton routing with Stage 5/dorman and have paid for CME data however i have been having this issue alot recently. Can we please look into this. Thanks Daksha

[2026-09-22 14:15:13] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 24934
We want you to update Sierra Chart to the current version: Software Download: Fast Update And we want you to activate the Full CME Group top of book data here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed So no data is coming from Rithmic. The problem could potentially be with an issue with the data from Rithmic but does not really make sense that would cause an exception but it is not something that we are able to troubleshoot because we do not have access to that data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-09-22 14:43:12] #3 [Go To First Post]
User526075 - Posts: 4
Hi i have just sent the log for the updatean error of MD5 for file does not match and has frozen

[2026-09-22 14:50:09] #4 [Go To First Post]
User526075 - Posts: 4
Hi team, i have just resent the fulll error log from the update of sierra chart, please let me know what to do to fix this thanks daksha

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