Support Board
Date/Time: Tue, 22 Sep 2026 16:21:03 +0000
Post From: price frozen - causght an unhandled exception in DTCmessageprocessor
| [2026-09-22 14:15:13] |
| Sierra_Chart Engineering - Posts: 24934 |
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We want you to update Sierra Chart to the current version: Software Download: Fast Update And we want you to activate the Full CME Group top of book data here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed So no data is coming from Rithmic. The problem could potentially be with an issue with the data from Rithmic but does not really make sense that would cause an exception but it is not something that we are able to troubleshoot because we do not have access to that data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |