Support Board
Date/Time: Thu, 03 Sep 2026 18:21:53 +0000
Cannot download historical chart data
View Count: 41
| [2026-09-03 13:43:53] |
| uqumsieh - Posts: 4 |
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ok, this is very frustrating, but this started happening a week ago out of nowhere, everytime i launch sierra chart and open a chartbook historical data fails to download, i get a message that permission is denied. i tried deleting and downloading again, nothing helps, i tried changing data period download, nothing helps. i tried all the settings in the symbol field in chart settings, nothing helped. this is happening with every symbol. I am using Rithmic for data feed ( no i will not change to denali) , i tried to delete and reinstall sierra chart again, nothing is happening. i am very close to quit using sierra charts, this is becoming too much. instead of trading, all i am struggling with is technical issues....... very frustrating.
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| [2026-09-03 13:50:51] |
| Sierra_Chart Engineering - Posts: 24765 |
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We see you are using Rithmic. So this is the reason for the problem. Rithmic is simply denying the data. If you do not want to use the Denali Exchange Data Feed, then we cannot help. What you can do is follow the instructions below, then you will get historical data and delayed streaming data. But you will not be able to trade through Rithmic: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-03 13:52:05
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| [2026-09-03 13:57:16] |
| uqumsieh - Posts: 4 |
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the ability to use rithmic as data feed is one of the major reasons i am using sierra charts. i trade with prop firms, rithmic is the only data feed that prop firm provide and can be used with sierra charts. if you guys cannot work it out with rithmic, then i have no reason to keep using sierra charts. thanks for not being helpful..... is there a possibility to cancel a membership and get refunded of the remaining of the period?
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| [2026-09-03 14:01:39] |
| Sierra_Chart Engineering - Posts: 24765 |
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Yes of course we can do a refund. Request that here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 14:10:36] |
| User135243 - Posts: 302 |
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the smarter way would be to connect a live-account and subscribe to Denali-data and use Rithmic just for order-routing :)
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