Support Board
Date/Time: Thu, 03 Sep 2026 19:14:11 +0000
Post From: Cannot download historical chart data
| [2026-09-03 13:50:51] |
| Sierra_Chart Engineering - Posts: 24765 |
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We see you are using Rithmic. So this is the reason for the problem. Rithmic is simply denying the data. If you do not want to use the Denali Exchange Data Feed, then we cannot help. What you can do is follow the instructions below, then you will get historical data and delayed streaming data. But you will not be able to trade through Rithmic: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-03 13:52:05
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