Support Board
Date/Time: Tue, 22 Sep 2026 08:43:40 +0000
Historical Intraday Data Downloads Not Working with Rithmic
View Count: 351
| [2026-08-06 04:18:50] |
| T.Gerhard - Posts: 6 |
|
Hello, I am using Sierra Chart 2915 with AMP and Rithmic Direct - DTC. My live data is working correctly, but historical intraday data does not download. The Message Log shows: "Historical data service client indicated that downloads are not enabled." I already: reactivated my AMP live setup, selected Rithmic, reconnected, reloaded all charts, opened new charts, verified Days to Load = 1000. Only new real-time bars appear. No historical data is downloaded for any CME symbol. Could you please tell me why historical data downloads are disabled on my connection? Thank you. |
| [2026-08-06 14:59:54] |
| John - SC Support - Posts: 47955 |
|
That message is from Rithmic, so you would need to ask Rithmic about this. Although we do not think the following is the issue, make sure you check the Username/Password for the "Historical Data" on the 'Data/Trade Service Settings" window to make sure these are entered and are correct. You would typically get a different error in this case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-06 15:27:18] |
| T.Gerhard - Posts: 6 |
|
Hello John, Thank you for your reply. The "Historical Data Username" and "Historical Data Password" fields are empty because AMP/Rithmic did not provide separate credentials for historical data. My live market data works correctly. Could you please confirm whether these fields should remain empty with AMP Rithmic Direct - DTC, or whether separate historical data credentials are required? Thank you. |
| [2026-08-06 16:33:47] |
| John - SC Support - Posts: 47955 |
|
You need to enter the same credentials as you have for the Trading entry. They are not different, this just allows control over the real-time data and the historical data. Please enter that information and see if it resolves your issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-07 20:11:34] |
| T.Gerhard - Posts: 6 |
|
Hello, I am no longer using Rithmic. I am now using Teton CME Routing with AMP. AMP confirmed that my Teton setup is correct and advised me to contact Sierra Chart because Sierra provides the market data. The problem is that all of my charts are delayed. In Help → About Sierra Chart it shows: Delayed Data Feed: Yes Denali Authorized Realtime Exchanges: None I have already disconnected and reconnected several times, reloaded the charts, and verified my settings, but the problem remains. Could you please check why no realtime exchanges are authorized for my account and why I am only receiving delayed market data? I have attached a screenshot of the Help → About Sierra Chart window. Thank you very much for your assistance. Best regards, Gerhard |
 Screenshot 2026-08-07 220646.png / V - Attached On 2026-08-07 20:08:51 UTC - Size: 8.27 KB - 53 views |
| [2026-08-07 21:16:00] |
| John - SC Support - Posts: 47955 |
|
The reason you are getting the delayed streaming data is because you do not have any exchanges active with our Denali Exchange Data Feed. The exchange that you had active in July 2026 did not automatically renew on August first since you did not have enough funds in your account for the renewal. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And then you can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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