Support Board
Date/Time: Thu, 30 Jul 2026 22:20:55 +0000
Nothing is loading
View Count: 16
| [2026-07-30 16:30:25] |
| Aceability53 - Posts: 1 |
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Hello I am having issue loading any charts, I get a black screen no matter what I try to do, I tried to translate it to current service and it still shows black screen
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| [2026-07-30 16:30:55] |
| John - SC Support - Posts: 47402 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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