Support Board
Date/Time: Tue, 04 Aug 2026 06:21:04 +0000
Post From: Nothing is loading
| [2026-08-03 19:01:54] |
| Aceability53 - Posts: 7 |
|
Here is a chart log from My PC, the chart works fine on my PC its just not loading on my laptop.Maybe you could compare the two to see if it helps you find the issue. 2026-08-03 15:00:22.399 | Trade activity files set size: 169 2026-08-03 15:00:22.430 | Reading Internal Order ID file. 2026-08-03 15:00:22.431 | Reading Trade Orders file. 2026-08-03 15:00:22.431 | Reading Trade Positions file. 2026-08-03 15:00:22.431 | Reading Trade Account Data files. 2026-08-03 15:00:22.432 | Software version: 2933 64-bit 2026-08-03 15:00:22.432 | Primary Thread ID: 18184 2026-08-03 15:00:22.432 | Usage end date: 2026-09-10 2026-08-03 15:00:22.432 | Enabled for: Advanced Features 2. 2026-08-03 15:00:22.432 | Enabled for: Sierra Chart Historical Data Service. 2026-08-03 15:00:22.432 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-08-03 15:00:22.432 | Enabled for: Delayed Denali Exchange Data Feed. 2026-08-03 15:00:22.432 | Enabled for exchange2: CME (Trading Account Required) 2026-08-03 15:00:22.432 | Enabled for exchange2: CBOT (Trading Account Required) 2026-08-03 15:00:22.432 | Enabled for exchange2: COMEX (Trading Account Required) 2026-08-03 15:00:22.432 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-08-03 15:00:22.432 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-08-03 15:00:22.432 | Current selected Data/Trading service: SC Data 2026-08-03 15:00:22.432 | Custom symbol settings values: enabled 2026-08-03 15:00:22.432 | Chart Update Interval: 400 2026-08-03 15:00:22.432 | Intraday Data Storage Time Unit: 0 2026-08-03 15:00:22.432 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-08-03 15:00:22.432 | 2026-08-03 19:00:22 Local computer time in UTC 2026-08-03 15:00:22.432 | 2026-08-03 15:00:22 Local computer time in SC Time Zone 2026-08-03 15:00:22.432 | 2026-08-03 19:00:17 Server time in UTC 2026-08-03 15:00:22.432 | Local computer UTC time and Server UTC time difference: 5 seconds. 2026-08-03 15:00:22.432 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-08-03 15:00:22.432 | Program path: C:\SierraChart\ 2026-08-03 15:00:22.432 | Data Files path: C:\SierraChart\Data\ 2026-08-03 15:00:22.432 | OS Version Number: 10.0 2026-08-03 15:00:22.432 | Locale Setting: C 2026-08-03 15:00:22.432 | Crash reporter started: true 2026-08-03 15:00:22.432 | 2026-08-03 15:00:22.440 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-08-03 15:00:22.526 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-08-03 15:00:22.593 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-08-03 15:00:22.593 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-08-03 15:00:22.667 | Received 5 login tokens. 2026-08-03 15:00:22.872 | Symbol settings MD5 received. Request ID: 1. 2026-08-03 15:00:22.872 | Requested symbol settings for service code scdataallservices. Request ID: 2. 2026-08-03 15:00:23.595 | Symbol settings received. Request ID: 2. 2026-08-03 15:00:24.964 | Requested user files to download. 2026-08-03 15:00:25.352 | File to download: TradingDen_NQ_2.6.1_BETA.cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen_NQ_2.6_BETA.cht. Action: 0 2026-08-03 15:00:25.352 | File to download: Trading Den - NQ 2.3 - Update 1.27.26.Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES - V2.3 (VWAP).Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES - V2.2 (VWAP).Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES - V2.1 (VWAP).Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDen - NQ&ES-V2.Cht. Action: 0 2026-08-03 15:00:25.352 | File to download: TradingDenToolkit_64.dll. Action: 1 2026-08-03 15:00:25.356 | User files to download complete 2026-08-03 15:00:26.966 | 2026-08-03 15:00:26.966 | SC Data | Connection to server complete. 2026-08-03 15:00:26.966 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-08-03 15:00:30.195 | Files to Open on Startup | Opening file: TradingDen_NQ_2.6.1_BETA.cht 2026-08-03 15:00:30.205 | Loading DLL: C:\SierraChart\Data\TradingDenToolkit.dll (TradingDenToolkit_64.dll). Handle: 7ffb63bf0000 2026-08-03 15:00:30.211 | Failed to get the function address for scsf_ApexEngulfing in C:\SierraChart\Data\TradingDenToolkit.dll. Error: Windows error code 127: The specified procedure could not be found. * 2026-08-03 15:00:30.231 | NQU26-CME [CBV] Renko 24t #1 | Reloading chart. 2026-08-03 15:00:30.231 | Starting DelayedDownloadMonitoringTimer 2026-08-03 15:00:30.231 | Starting HDTimeoutTimer 2026-08-03 15:00:30.231 | Added historical Intraday data request for NQU26-CME to the queue. 2026-08-03 15:00:30.231 | Triggering next historical data download in queue. 2026-08-03 15:00:30.235 | NQU26-CME [CBV] Renko 24t #1 | Waiting for historical downloads to complete with the IDs: 1, 2026-08-03 15:00:30.247 | Mapping NQU26-CME to NQU26. Service code: cme 2026-08-03 15:00:30.247 | Using symbol data fast lookup vector 2026-08-03 15:00:30.247 | HD Request # 1 | Downloading Intraday chart data for NQU26-CME to the file NQU26-CME.scid. Service: cme 2026-08-03 15:00:30.247 | HD Request # 1 | Download start date-time: 2026-08-03 14:59:20.000000. File last date-time: 2026-08-03 14:59:20.626000 2026-08-03 15:00:30.248 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2026-08-03 15:00:30.269 | Socket (1) | Creating socket. 2026-08-03 15:00:30.269 | Socket (1) | New receive buffer size: 0 2026-08-03 15:00:30.269 | Socket (1) | Connecting to IP: 67.214.125.5. 2026-08-03 15:00:30.418 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-08-03 15:00:30.418 | HD Request # 1 | Sending historical data logon request message. 2026-08-03 15:00:30.523 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-08-03 14:59:20. Record interval: 0. Symbol: NQU26 2026-08-03 15:00:30.597 | HD Request # 1 | Decompressing data. 2026-08-03 15:00:30.675 | HD Request # 1 | Receiving Intraday data for NQU26-CME starting at 2026-08-03 14:59:20.603000 2026-08-03 15:00:30.675 | Socket (1) | CloseSocket call. 2026-08-03 15:00:30.676 | Socket (1) | Shutdown started. Waiting for graceful close. 2026-08-03 15:00:30.676 | Historical data download thread signaled to stop. 2026-08-03 15:00:30.676 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-08-03 14:59:21.957000. 2026-08-03 15:00:30.676 | HD Request # 1 | Received 882 Intraday data records from 2026-08-03 14:59:20.603000 to 2026-08-03 15:00:26.900000 (66.3 seconds. Delay: 3.8 seconds) and wrote 879 records for NQU26-CME 2026-08-03 15:00:30.682 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-08-03 19:00:26.900000 2026-08-03 15:00:30.682 | HD Request # 1 | Completion time: 0s. 2026-08-03 15:00:30.682 | HD Request # 1 | Intraday data download complete for NQU26-CME. Unique request ID: 1 2026-08-03 15:00:30.682 | Removing historical data download ID 1. 2026-08-03 15:00:30.682 | Real-time Intraday chart data file updates started for NQU26-CME 2026-08-03 15:00:30.682 | Intraday chart data file opened for NQU26-CME 2026-08-03 15:00:30.682 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-08-03 15:00:30.682 | 2026-08-03 15:00:30.682 | No download requests in the queue to start downloads for. 2026-08-03 15:00:30.682 | Historical data for NQU26-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2026-08-03 15:00:30.753 | Socket (1) | Socket gracefully closed by remote side. 2026-08-03 15:00:30.753 | Socket (1) | Closed. 2026-08-03 15:00:31.040 | NQU26-CME [CBV] Renko 24t #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-08-03 15:00:31.041 | NQU26-CME [CBV] Renko 24t #1 | Reloading chart. | Number times message added: 1 2026-08-03 15:00:39.377 | NQU26-CME [CBV] Renko 24t #1 | Chart data loading complete. 2026-08-03 15:00:39.403 | Denali Data Feed | Starting real-time market data updates for: NQU26-CME (NQU26). ID: 1 Service code: cme 2026-08-03 15:00:39.404 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 10048 2026-08-03 15:00:39.404 | Denali Data Feed | Requesting security definition data for: NQU26-CME (NQU26). ID: 1 2026-08-03 15:00:39.429 | DTC Client socket (2) | Creating socket. 2026-08-03 15:00:39.429 | DTC Client socket (2) | New receive buffer size: 0 2026-08-03 15:00:39.429 | DTC Client socket (2) | Connecting to IP: 69.39.70.248. 2026-08-03 15:00:39.499 | Denali Data Feed | Network connection to server complete. 2026-08-03 15:00:39.499 | Denali Data Feed | Starting socket receive thread. 2026-08-03 15:00:39.499 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-08-03 15:00:39.581 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-08-03 15:00:39.581 | Denali Data Feed | Sending logon request message. 2026-08-03 15:00:40.002 | Denali Data Feed | Received logon response. 2026-08-03 15:00:40.002 | Denali Data Feed | Server Name: RealTimeServer. 2026-08-03 15:00:40.002 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-08-03 15:00:40.002 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2026-08-03 15:00:40.002 | Denali Data Feed | Failed connections: 1 2026-08-03 15:00:40.002 | Denali Data Feed | Waiting for socket receive thread to end 2026-08-03 15:00:40.003 | DTC Client socket (2) | CloseSocket call. 2026-08-03 15:00:40.003 | Denali Data Feed | Disconnected from the server. 2026-08-03 15:00:40.003 | Denali Data Feed | Data feed disconnected. Will reconnect in 60 seconds. 2026-08-03 15:00:40.003 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-08-03 15:00:40.072 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-08-03 15:00:40.073 | DTC Client socket (2) | Closed. |