Support Board
Date/Time: Sun, 16 Aug 2026 20:35:40 +0000
I am connected but NO DATA help
View Count: 194
| [2026-07-02 06:45:47] |
| User849502 - Posts: 481 |
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Hi Guys, woke up this morning and opened pc from sleep mode and I connected but no data...help please |
 no data.jpg / V - Attached On 2026-07-02 06:45:38 UTC - Size: 1.58 MB - 53 views |
| [2026-07-02 07:01:25] |
| User849502 - Posts: 481 |
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my charts are updating, but no trade data. I went to data services and Rithmic had flipped to SC data. I think fine, I will just relog on to rithmic and then Lucid. But look there are no servers listed... and you can see I am logged into Rithmic but no servers
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| log on to rithmic.jpg / V - Attached On 2026-07-02 07:01:16 UTC - Size: 253.68 KB - 41 views |
| [2026-07-02 07:54:55] |
| User849502 - Posts: 481 |
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ok I restarted pc, and was able to get server, but then I get nothing. YES I HAVE HIT TRANSLATE SYMBOLS 3 times to no avail. The idiot at lucid is useless. I hope you can help. It is weird that SC is green at top, and yet nothing will load.
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| latest shot of chartbook.jpg / V - Attached On 2026-07-02 07:54:48 UTC - Size: 332.89 KB - 42 views |
| [2026-07-02 08:00:47] |
| User849502 - Posts: 481 |
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the idiot at Lucid said it's a SC issue. I said how can it be SC with their SC data is working fine, and I am connected?
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| [2026-07-02 08:13:21] |
| User849502 - Posts: 481 |
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John, I got a supervisor at lucid please read what he said re that is it a SC issue as everthing is working fine at Lucid and rithmic. I have sent you log of me logging on and getting yet again a black screen. Everyhing looks like it is loading but then it goes black. YES YES YES I have hit translate to new service. and it is blank Hi, this is Sindha, a Customer Support Supervisor at Lucid. Your ticket has been escalated to me and I’ll be assisting you moving forward. I've taken the time to review the entire ticket, and what our customer support team advised is correct. We have checked your Rithmic account from our end and found no issues. Your market data is active, and your credentials are working as expected, which is further supported by the screenshot you provided. While Sierra Chart is a supported platform for Lucid accounts, it is still a third-party application. Since your Rithmic account is working correctly from our end, you'll need to contact Sierra Chart's support team for further assistance with this issue. |
| [2026-07-02 08:21:23] |
| User849502 - Posts: 481 |
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last post, so you see there is nothing wrong with the copy or installation of SC. Here is exact same chartbook, but opened on SC data. Loads fine...so there is something that SC won't load Rithmic suddenly. NOTHING CHANGED OVERNIGHT, I simply put pc on sleep...
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| same chartbook, sc data.jpg / V - Attached On 2026-07-02 08:21:14 UTC - Size: 582.96 KB - 44 views |
| [2026-07-02 08:36:28] |
| User135243 - Posts: 291 |
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The question is if you want to use Rithmic-data or if you want to use Denali realtime data and just want to route your orders to Lucid. If you want to get the data from Rithmic, you've to enter username and password 3times |
| [2026-07-02 08:39:11] |
| User849502 - Posts: 481 |
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ok this is really weird. I restarted yet again, and reloaded Rithmic into data feed with my lucid credentials. Hit the translate symbols, and for a moment I saw the charts! Then they all started to reload, and had the white boxes saying reloading. One by one they all went black...as you can see by a few still open and I got a scrrenshot. Now all charts are black
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| data disappears.jpg / V - Attached On 2026-07-02 08:39:05 UTC - Size: 266.2 KB - 48 views |
| [2026-07-02 08:53:10] |
| User135243 - Posts: 291 |
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you're using the wrong contracts, ESU6 and NQU6 are the correct symbols/front-month
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| [2026-07-02 09:04:57] |
| User849502 - Posts: 481 |
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this is from the supervisor at Lucid. When I log on to the SC data server I clearly get an M in the charts. So why isn't the Daneli data going into the Rithmic server? I completely understand that this leaves you unable to trade at the moment with Sierra Charts. Sierra Chart's support team will be the best people to assist you with this issue. In the meantime, I noticed from your screenshot that I don't see an [M] indicator next to your chart symbol, which usually indicates that the Denali Market Data feed is being used. You could try entering your Rithmic username and password in the Market Data and Historical Data fields to see if that resolves the issue. If it does, it would likely indicate that your Denali Market Data is either not enabled or not configured properly. According to Sierra Chart's documentation, using Rithmic for market data is generally not the recommended setup, so I can't guarantee this will work. However, it may be worth trying while you wait for their response. You may also find the following Sierra Chart documentation helpful, as it covers Denali integration with Rithmic and includes additional troubleshooting steps: Denali Exchange Data Feed: Integration with Trading Services In the meantime, you can still trade using another supported platform. We offer free licenses for MotiveWave or Quantower, which you can activate by going to Dashboard → Platforms and selecting your preferred platform. If neither of those suits your preference, you can also use Tradesea, which is a web-based trading platform. Hopefully one of these suggestions helps. Otherwise, you'll need to wait for Sierra Chart's support team to get back to you. |
| [2026-07-02 09:18:29] |
| User135243 - Posts: 291 |
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I try to help, but you never answer, do you have Denali realtime-data or not????? without Denali realtime data subscription, you've to use Rithmic data and in this case you've to enter username/password 3times (as already said)
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| [2026-07-02 09:32:16] |
| User849502 - Posts: 481 |
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John, the issue is solved. I have been so busy with family that the Daneli wasn't activated 1 July. I can't say sorry enough. Too many family issues. Time to stop trading for a bit. Sorry mate, really sorry of all of the above. Have a great 4th of july
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| [2026-07-02 09:45:17] |
| User135243 - Posts: 291 |
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lol
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