Support Board
Date/Time: Thu, 02 Jul 2026 10:06:54 +0000
Post From: I am connected but NO DATA help
| [2026-07-02 08:13:21] |
| User849502 - Posts: 472 |
|
John, I got a supervisor at lucid please read what he said re that is it a SC issue as everthing is working fine at Lucid and rithmic. I have sent you log of me logging on and getting yet again a black screen. Everyhing looks like it is loading but then it goes black. YES YES YES I have hit translate to new service. and it is blank Hi, this is Sindha, a Customer Support Supervisor at Lucid. Your ticket has been escalated to me and I’ll be assisting you moving forward. I've taken the time to review the entire ticket, and what our customer support team advised is correct. We have checked your Rithmic account from our end and found no issues. Your market data is active, and your credentials are working as expected, which is further supported by the screenshot you provided. While Sierra Chart is a supported platform for Lucid accounts, it is still a third-party application. Since your Rithmic account is working correctly from our end, you'll need to contact Sierra Chart's support team for further assistance with this issue. |
log.jpg