Support Board
Date/Time: Sun, 16 Aug 2026 21:25:43 +0000
Post From: I am connected but NO DATA help
| [2026-07-02 09:04:57] |
| User849502 - Posts: 481 |
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this is from the supervisor at Lucid. When I log on to the SC data server I clearly get an M in the charts. So why isn't the Daneli data going into the Rithmic server? I completely understand that this leaves you unable to trade at the moment with Sierra Charts. Sierra Chart's support team will be the best people to assist you with this issue. In the meantime, I noticed from your screenshot that I don't see an [M] indicator next to your chart symbol, which usually indicates that the Denali Market Data feed is being used. You could try entering your Rithmic username and password in the Market Data and Historical Data fields to see if that resolves the issue. If it does, it would likely indicate that your Denali Market Data is either not enabled or not configured properly. According to Sierra Chart's documentation, using Rithmic for market data is generally not the recommended setup, so I can't guarantee this will work. However, it may be worth trying while you wait for their response. You may also find the following Sierra Chart documentation helpful, as it covers Denali integration with Rithmic and includes additional troubleshooting steps: Denali Exchange Data Feed: Integration with Trading Services In the meantime, you can still trade using another supported platform. We offer free licenses for MotiveWave or Quantower, which you can activate by going to Dashboard → Platforms and selecting your preferred platform. If neither of those suits your preference, you can also use Tradesea, which is a web-based trading platform. Hopefully one of these suggestions helps. Otherwise, you'll need to wait for Sierra Chart's support team to get back to you. |