Support Board
Date/Time: Sat, 15 Aug 2026 21:32:17 +0000
Missing Data feed
View Count: 225
| [2026-07-01 17:00:38] |
| User107929 - Posts: 2 |
|
Hi, I am not getting any MNQU6 or MESU6 data feed. I have an active rithmic account on lucid prop trading. Yesterday the data feed was working. I have also analysed if thr rithmic app is getting NQ data, which is working I also have an active stage 5 account. Please advice what I can do, to get the data feed. Thx Chris |
| [2026-07-01 19:50:17] |
| John - SC Support - Posts: 47509 |
|
Please get us your Message Log for a single symbol for which you are having an issue by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) But, we do want to point out that you are setup to get your data from Rithmic, so most likely you would need to check with your broker or Rithmic on why you are having an issue with the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-02 08:53:24] |
| User107929 - Posts: 2 |
|
Hi, please find the log data 2026-07-02 10:49:07.780 | Software version: 2922 64-bit 2026-07-02 10:49:07.780 | Primary Thread ID: 12616 2026-07-02 10:49:07.780 | Usage end date: 2026-07-09 2026-07-02 10:49:07.780 | Enabled for: Advanced Features 2. 2026-07-02 10:49:07.780 | Enabled for: Sierra Chart Historical Data Service. 2026-07-02 10:49:07.780 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-02 10:49:07.780 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-02 10:49:07.780 | Enabled for exchange2: US Equities Consolidated Tape 2026-07-02 10:49:07.780 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-02 10:49:07.780 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-07-02 10:49:07.780 | Custom symbol settings values: enabled 2026-07-02 10:49:07.780 | Chart Update Interval: 400 2026-07-02 10:49:07.780 | Intraday Data Storage Time Unit: 0 2026-07-02 10:49:07.780 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2026-07-02 10:49:07.780 | 2026-07-02 08:49:07 Local computer time in UTC 2026-07-02 10:49:07.780 | 2026-07-02 10:49:07 Local computer time in SC Time Zone 2026-07-02 10:49:07.780 | 2026-07-02 08:41:36 Server time in UTC 2026-07-02 10:49:07.780 | Local computer UTC time and Server UTC time difference: 4 seconds. 2026-07-02 10:49:07.780 | Program path: C:\SierraChart\ 2026-07-02 10:49:07.780 | Data Files path: C:\SierraChart\Data\ 2026-07-02 10:49:07.780 | OS Version Number: 10.0 2026-07-02 10:49:07.780 | Locale Setting: C 2026-07-02 10:49:07.780 | Crash reporter started: true 2026-07-02 10:49:07.780 | 2026-07-02 10:49:30.565 | 2026-07-02 10:49:30.565 | Rithmic Direct - DTC | Using server connection: LucidTrading-Chicago Area-Non-Aggregated 2026-07-02 10:49:30.565 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50569 2026-07-02 10:49:30.565 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50569 2026-07-02 10:49:33.735 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-02 10:49:33.735 | DTC Client socket (1) | New receive buffer size: 0 2026-07-02 10:49:33.735 | DTC Client socket (1) | Connecting to IP: 38.65.210.70. 2026-07-02 10:49:33.863 | Rithmic Direct - DTC | Network connection to server complete. 2026-07-02 10:49:33.863 | Rithmic Direct - DTC | Starting socket receive thread. 2026-07-02 10:49:33.864 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-07-02 10:49:33.864 | Rithmic Direct - DTC | Sending logon request message. 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Received logon response. 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Server Name: . 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Successfully connected. 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Trading is supported. 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | OCO Orders supported. 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-07-02 10:49:34.248 | Rithmic Direct - DTC | Connection to server complete. 2026-07-02 10:49:34.249 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-07-02 10:49:34.331 | Using symbol data fast lookup vector 2026-07-02 10:49:34.331 | Rithmic Direct - DTC | Starting real-time market data updates for: MNQU6.CME. ID: 1 Service code: rithmic.trading 2026-07-02 10:49:34.331 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MNQU6.CME. 2026-07-02 10:49:34.331 | Rithmic Direct - DTC | Requesting security definition data for: MNQU6.CME. ID: 1 2026-07-02 10:49:34.331 | Rithmic Direct - DTC | Using primary service for historical data for MNQU6.CME 2026-07-02 10:49:34.331 | Historical data service client indicated that downloads are not enabled. Symbol: MNQU6.CME. Data Type: Intraday data. 2026-07-02 10:49:34.331 | Historical data download ID 3 not found when removing ID from outstanding request set. 2026-07-02 10:49:34.331 | Real-time Intraday chart data file updates started for MNQU6.CME 2026-07-02 10:49:34.331 | Intraday chart data file opened for MNQU6.CME 2026-07-02 10:49:34.346 | Mapping AMZN to AMZN. Service code: us_equities_utp_cta_exchange.data 2026-07-02 10:49:34.346 | Denali Data Feed | Starting real-time market data updates for: AMZN (AMZN). ID: 2 Service code: us_equities_utp_cta_exchange.data 2026-07-02 10:49:34.346 | Denali Data Feed | Connecting to the server ds30.sierracharts.com. Port 443 2026-07-02 10:49:34.346 | Denali Data Feed | Requesting security definition data for: AMZN (AMZN). ID: 2 2026-07-02 10:49:34.346 | Added historical Intraday data request for AMZN to the queue. 2026-07-02 10:49:34.346 | Intraday data recording state for symbol AMZN is set to download 'Pending'. 2026-07-02 10:49:34.346 | Triggering next historical data download in queue. 2026-07-02 10:49:34.346 | Delaying start of download for AMZN. 2026-07-02 10:49:34.388 | DTC Client socket (2) | Creating socket. 2026-07-02 10:49:34.388 | DTC Client socket (2) | New receive buffer size: 0 2026-07-02 10:49:34.388 | DTC Client socket (2) | Connecting to IP: 67.214.125.11. 2026-07-02 10:49:34.521 | Denali Data Feed | Network connection to server complete. 2026-07-02 10:49:34.521 | Denali Data Feed | Starting socket receive thread. 2026-07-02 10:49:34.522 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2026-07-02 10:49:34.669 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-07-02 10:49:34.669 | Denali Data Feed | Sending logon request message. 2026-07-02 10:49:35.046 | Denali Data Feed | Received logon response. 2026-07-02 10:49:35.046 | Denali Data Feed | Server Name: SC Realtime Server. 2026-07-02 10:49:35.046 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-07-02 10:49:35.046 | Denali Data Feed | Successfully connected. 2026-07-02 10:49:35.046 | Denali Data Feed | Trading is not supported. 2026-07-02 10:49:35.046 | Denali Data Feed | MarketDepthIsSupported: 1 2026-07-02 10:49:35.046 | Denali Data Feed | Restarting real-time data updates for symbol: AMZN -> AMZN 2026-07-02 10:49:35.265 | Denali Data Feed | Setting external service identifier for symbol AMZN to 307 2026-07-02 10:49:35.265 | Denali Data Feed | Received security definition for symbol AMZN 2026-07-02 10:49:40.511 | HD Request # 2 | Downloading Intraday chart data for AMZN to the file AMZN.scid. Service: us_equities_utp_cta_exchange.data 2026-07-02 10:49:40.511 | HD Request # 2 | Download start date-time: 2026-07-02 10:30:37.000000. File last date-time: 2026-07-02 10:30:37.580004 2026-07-02 10:49:40.511 | HD Request # 2 | Using server: ds30.sierracharts.com port 10150 2026-07-02 10:49:40.512 | Socket (3) | Creating socket. 2026-07-02 10:49:40.512 | Socket (3) | New receive buffer size: 0 2026-07-02 10:49:40.512 | Socket (3) | Connecting to IP: 67.214.125.11. 2026-07-02 10:49:40.778 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-07-02 10:49:40.778 | HD Request # 2 | Sending historical data logon request message. 2026-07-02 10:49:40.939 | HD Request # 2 | Requesting Intraday data. Start date-time: 2026-07-02 10:30:37. Record interval: 0. Symbol: AMZN 2026-07-02 10:49:41.070 | HD Request # 2 | Decompressing data. 2026-07-02 10:49:41.202 | HD Request # 2 | Receiving Intraday data for AMZN starting at 2026-07-02 10:30:37.580000 2026-07-02 10:49:41.202 | Socket (3) | CloseSocket call. 2026-07-02 10:49:41.202 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-07-02 10:49:41.203 | Historical data download thread signaled to stop. 2026-07-02 10:49:41.203 | HD Request # 2 | Timestamp of first Intraday data file record written: 2026-07-02 10:42:11.990001. 2026-07-02 10:49:41.203 | HD Request # 2 | Received 236 Intraday data records from 2026-07-02 10:30:37.580000 to 2026-07-02 10:49:35.166000 (19.0 minutes. Delay: 6.0 seconds) and wrote 3 records for AMZN 2026-07-02 10:49:41.225 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2026-07-02 08:49:25.477000 2026-07-02 10:49:41.225 | HD Request # 2 | Completion time: 1s. 2026-07-02 10:49:41.225 | HD Request # 2 | Intraday data download complete for AMZN. Unique request ID: 4 2026-07-02 10:49:41.225 | Removing historical data download ID 4. 2026-07-02 10:49:41.225 | Real-time Intraday chart data file updates started for AMZN 2026-07-02 10:49:41.225 | Intraday chart data file opened for AMZN 2026-07-02 10:49:41.225 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2026-07-02 10:49:41.225 | 2026-07-02 10:49:41.225 | No download requests in the queue to start downloads for. 2026-07-02 10:49:41.335 | Socket (3) | Socket gracefully closed by remote side. 2026-07-02 10:49:41.335 | Socket (3) | Closed. 2026-07-02 10:49:50.629 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. 2026-07-02 10:49:50.629 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | New receive buffer size: 0 2026-07-02 10:49:50.629 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Connecting to IP: 216.66.0.130. 2026-07-02 10:49:51.363 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 115672 2026-07-02 10:49:51.364 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-07-02 10:49:51.624 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | CloseSocket call. 2026-07-02 10:49:51.625 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Shutdown started. Waiting for graceful close. 2026-07-02 10:49:51.728 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. 2026-07-02 10:49:51.728 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Closed. 2026-07-02 10:51:46.008 | Opened cached Intraday file: C:\SierraChart\Data\AMZN.scid. Thread ID: 18192 |
| [2026-07-02 14:38:45] |
| John - SC Support - Posts: 47509 |
|
Your log does not show any issues. So we do not see any particular reason why you would be having an issue getting data for MNQU6.CME. You are setup to get your data for the CME Group from Rithmic. Therefore, given that there is nothing specific in the log about this, you would need to talk to your broker/Rithmic about why are having an issue with this data. -- Separately, your log also shows that you are opening a chart for AMZN, and you have the "U.S. Equities Consolidated Tape" exchange active with our Denali Exchange Data Feed. Due to the fact that Rithmic does not handle symbols that they are not familiar with well (such as AMZN), we recommend having a second installation of Sierra Chart where you would have your charts for the U.S. Equities and keep the installation that is connected to Rithmic only having the CME Group symbols. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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