Home >> Support Board

Support Board

Date/Time: Wed, 17 Jun 2026 17:10:33 +0000

How to Post a Message for Support

Connecting funded Lucid trading account to sierra

View Count: 50

[2026-06-17 15:29:54] #1 [Go To First Post]
USERlevels777 - Posts: 6
For some reason I cannot get live chart data after successfully logging into my account. With rithmic/lucid trading please help.


Screenshot 2026-06-17 112755.png / V - Attached On 2026-06-17 15:28:56 UTC - Size: 73.63 KB - 5 views Screenshot 2026-06-17 112812.png / V - Attached On 2026-06-17 15:29:10 UTC - Size: 144.97 KB - 4 views

[2026-06-17 15:51:24] #2 [Go To First Post]
User135243 - Posts: 271
if you want to connect Rithmic-data, you've to enter username/password 3times

[2026-06-17 16:12:22] #3 [Go To First Post]
USERlevels777 - Posts: 6
Thank you. So I recall you all saying log in once a month to ensure my account is active how do i log out but remain on live data do I now switch to sc data or something else so that I may trade on my other platform?

[2026-06-17 16:25:42] #4 [Go To First Post]
User135243 - Posts: 271
no, if you just want to connect to your Rithmic-data, you don't have to connect once a month, this once a month is just if you want to subscribe to Denali realtime data (which is way better as Rithmic and has much more historical data), in this case you've to connect once a month to a real live-account (prop accounts don't count)

[2026-06-17 16:36:34] #5 [Go To First Post]
John - SC Support - Posts: 46751
USERlevels777: You have the following exchange active for your account: - Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts Since you have a Non-Professional exchange active, you do need to connect your Sierra Chart to your live trading account at least once a month for verification. Refer to the following for why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges When you make a good connection to your live trading account, your "Verified Until" date will change to 30 days in the future. We use this date to determine if you have connected or not, so this date must be in the future in order to be able to get the real-time data at the non-professional prices for the CME Group data. Right now, your "Verified Until" date is showing as "January 1, 2026", therefore, you have not connected to your live account since December, 2025. You can view this date at the following link and on your Account Control Panel on our website: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Follow the instructions at the following link to do this connection once a month: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-17 16:37:25

[2026-06-17 16:45:26] #6 [Go To First Post]
USERlevels777 - Posts: 6
The thing is im connected right now.. After entering username and password 3x it worked. can i now switch to sc data and still recieve data?

[2026-06-17 16:52:58] #7 [Go To First Post]
John - SC Support - Posts: 46751
By filling in the "Market Data" and "Historical Data" fields, you are now getting your data from Rithmic. When you are getting the Rithmic data, then you will only get the Rithmic data while you are connected to Rithmic. If you want to get the real-time data from our Denali Exchange Data Feed, which will allow you to get the real-time data regardless of what service you are connected to, then you need to connect your Sierra Chart software to your live, funded, futures trading account. If you want to continue with the Rithmic data, then be sure to deactivate the Denali exchange that you have active so you do not pay for it going forward. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-06-17 16:58:43] #8 [Go To First Post]
User135243 - Posts: 271
yes of course, John said it how it works, you've not said that you've Denali realtime data, so connect to the live-account (as John said), in this case you just have to enter username/password just once, in this case you get Denali realtime data (which is a way better solution) and use your Rithmic-connection just for order-routing

To post a message in this thread, you need to log in with your Sierra Chart account: