Support Board
Date/Time: Tue, 21 Jul 2026 19:20:50 +0000
none of my chartbooks are loading after repayment.
View Count: 299
| [2026-06-04 15:29:54] |
| 100ktrades - Posts: 5 |
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Hi, I just renewed my Package 11 and CME data feed for another 30 days and my chartbooks are no longer loading. This happens every month when I renew and I've never had this issue before — nothing in my settings has changed. Both my main chartbook and the example chartbook are affected. They appear as tabs at the top of the screen but the charts don't load. I do have a live data connection. I'm using Teton CME Routing with Dorman/Stage5 as my clearing firm. Any help would be appreciated. Happy to provide logs if needed. Thanks |
| [2026-06-04 16:16:35] |
| John - SC Support - Posts: 47280 |
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Everything in your account looks fine, so it is not related to that. We understand from what you stated that you are able to view the chartbooks listed at the top of the screen. Are you able to see the tabs related to the charts themselves? If you do not see any tabs for the charts, then select the menu item for "CW", and see if the charts are listed there. If so, then select each chart from that list and the tab should show for it. In this case, it sounds like the charts were Hidden for some reason. We do not know why this would have occurred, but you should be able to get everything back. If not the above, then we need to know if you can actually see the chart tabs or not. Or, if you can see your charts, are you just not getting any data in them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 17:54:48] |
| 100ktrades - Posts: 5 |
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Hi John, thanks for the quick reply. The charts aren't hidden they're visible as tabs at the top but nothing loads on the main screen when I select them. This is happening with both my custom chartbook and the example chartbook, so it doesn't appear to be isolated to my setup. I've attached screenshots below to better illustrate what I'm seeing. |
 sierra chart pic number 2.png / V - Attached On 2026-06-04 17:53:07 UTC - Size: 124.68 KB - 56 views sierra chart pic.png / V - Attached On 2026-06-04 17:53:20 UTC - Size: 85.11 KB - 58 views Attachment Deleted. |
| [2026-06-04 19:30:39] |
| John - SC Support - Posts: 47280 |
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The two tabs at the top are the Chartbooks, one named "Delta_VP_1" and the other named "ExampleChartbook". By default, the charts are displayed in tabs at the bottom of the screen, but you can change where they are located. See the attached image of our Sierra Chart window, with a Chartbook named "Chartbook1" open with 4 individual charts listed at the bottom. We are not seeing any charts displayed for the selected chartbook in your image (ExampleChartbook). If you select the "CW" menu, do you see any charts listed in there? If so, select one and then let us know what you see. If you do not see anything in the CW menu for either chartbook (select the Chartbook, then the CW menu) then get us your Message Log by following these instructions: - Close all chartbooks (File >> Close All Chartbooks) - Select "Window >> Message Log" to open the Message Log - On the Message Log select "Edit >> Clear Log - Select "File >> Open Chartbook" and open your chartbook. - After the chartbook opens, get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-04 19:37:25
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| Sierra_Chart_MainWindow_2026-06-04 14_25_42.640.png / V - Attached On 2026-06-04 19:37:19 UTC - Size: 65.53 KB - 41 views |
| [2026-06-08 14:26:53] |
| 100ktrades - Posts: 5 |
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Hey john, so I followed your steps here is a screenshot of the cw menu after doing what you said. the log is posted below but it does not change when i open my chartbook again it still says the same thing. attached is a screenshot as well. thanks again for helping me with this. I feel I am overlooking something very small. here is also mymessage log 2026-06-08 14:21:53.262 | Software version: 2807 64-bit 2026-06-08 14:21:53.262 | Primary Thread ID: 26772 2026-06-08 14:21:53.262 | Usage end date: 2026-07-04 2026-06-08 14:21:53.262 | Enabled for: Advanced Features 2. 2026-06-08 14:21:53.262 | Enabled for: Sierra Chart Historical Data Service. 2026-06-08 14:21:53.262 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-06-08 14:21:53.262 | Enabled for: Delayed Denali Exchange Data Feed. 2026-06-08 14:21:53.262 | Enabled for exchange2: CME 2026-06-08 14:21:53.262 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-06-08 14:21:53.262 | Current selected Data/Trading service: Teton CME Routing 2026-06-08 14:21:53.262 | Custom symbol settings values: enabled 2026-06-08 14:21:53.262 | Chart Update Interval: 400 2026-06-08 14:21:53.262 | Intraday Data Storage Time Unit: 0 2026-06-08 14:21:53.262 | Time Zone: +00:00:00 (UTC+00) 2026-06-08 14:21:53.262 | 2026-06-08 14:21:53 Local computer time in UTC 2026-06-08 14:21:53.262 | 2026-06-08 14:21:53 Local computer time in SC Time Zone 2026-06-08 14:21:53.262 | 2026-06-08 14:19:50 Server time in UTC 2026-06-08 14:21:53.262 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-06-08 14:21:53.262 | Program path: C:\SierraChart\ 2026-06-08 14:21:53.262 | Data Files path: C:\SierraChart\Data\ 2026-06-08 14:21:53.262 | OS Version Number: 10.0 2026-06-08 14:21:53.262 | Locale Setting: C 2026-06-08 14:21:53.262 | Crash reporter started: true 2026-06-08 14:21:53.262 | |
| cw screenshot.png / V - Attached On 2026-06-08 14:24:11 UTC - Size: 69.72 KB - 51 views delta footprint log not changing.png / V - Attached On 2026-06-08 14:26:27 UTC - Size: 231.4 KB - 49 views |
| [2026-06-08 15:48:22] |
| John - SC Support - Posts: 47280 |
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We do not know why, but that chartbook - "Delta_VP_1" does not have any charts in it. You can recover a chartbook from backups that we make for them. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File We also recommend checking your drive space to ensure you are not out of space. We wonder if the chartbook did not save properly at some point recently due to an issue with space. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-08 19:22:25] |
| 100ktrades - Posts: 5 |
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okay i will try this shortly. ran out to handle an errand. also but it isn't just my delta vp 1 chartbook its the example chartbook aswell. i never had this issue till i ran out of data and i had to re subscribe. which happens to me damn near every month hah! all i did was reload charts and then nothing loads anymore.
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| [2026-06-08 20:11:03] |
| John - SC Support - Posts: 47280 |
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There is no relationship between your having to redo your package or data and the issue of the chartbooks. Given that you seem to be having the same issue with multiple chartbooks, we definitely want you to check your drive space. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-17 05:14:00] |
| 100ktrades - Posts: 5 |
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hey, sorry for taking a while to reply. was on vacation. I ended all tasks, restarted the computer and only ran sierra chart to the same issues. im not to sure what has changed at this point.
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| [2026-06-17 14:13:21] |
| John - SC Support - Posts: 47280 |
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Something happened to those chartbooks. We do not know what it is/was. You can try to recover the chartbooks from the backups that we make. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File Also, check your drive space to see if you are out of space. This could lead to the corrupted chartbooks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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