Support Board
Date/Time: Mon, 25 May 2026 13:57:17 +0000
Sierrachart Crash ver. 2910+
View Count: 22
| [2026-05-25 11:44:28] |
| fried4104 - Posts: 105 |
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Hello dear devs, I have an issue with all versions higher than 2910. Upon launch, sierra partially loads some charts (not fully), then auto-closes itself. I can't reach the logs to see what's up, as it automatically closes. I reverted to 2910, latest stable for me. Windows 11 IoT Enterprise LTSC (24H2) Can this be related to your changelog? ACSIL functions that use the market depth structure s_MarketDepthEntry will return an error on this version and higher, when called by an ACSIL custom study that has been compiled for version 2910 and earlier. To use these functions on version 2911 and higher, you need to recompile the custom studies for version 2911 and higher. The reason for this is the Price members of this structure are now updated from float to double.
Thanks! Date Time Of Last Edit: 2026-05-25 11:51:18
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| [2026-05-25 13:35:02] |
| Sierra_Chart Engineering - Posts: 23854 |
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We do not see how that change is related to the problem. But we do not know at this time if the cause is from a custom study. First thing to do is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode And also enable this option before opening any Chartbooks: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) To prevent Chartbooks from automatically opening, disable this option on the login window: Sierra Chart - Software Login Instructions: Disabling Automatically Opening Files on Startup Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-25 13:36:36
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